Disservice

Disservice

Peer Response

Hello,

Great post! First, I am amazed by your level of patience. Having to wait for close to a week for an item that was meant to be delivered after one day required utmost patience and confidence. You showed a high level of maturity in the way you handled the whole issue. I am sure that some other people would have considered taking other serious measures, such as reporting the company to the police or expressing anger toward it and calling them names.

The delivery company was to be blamed for giving you false hopes and failing to make prior communications. I agree that system failure is normal, but I feel the company should have addressed that issue more professionally. For example, it was the delivery company’s duty to follow up on your package after you reported that it was not delivered. You had all the reasons to be angry, and I am sure if you had the powers, you could have retaliated by giving them a poor rating.

I feel that the whole process of the delay in delivering your package and your reaction the entire time showed that you possess good anger management skills. If you remained calm until the delivery was made after taking a century, then you are capable of handling even more severe issues such as stress. You have a lot of potential in you that you never realized you had before.

If something like this happens next time, you might apply additional skills that I will discuss briefly, and they will help you deal with the situation more effectively. The first thing is thinking before speaking. In most cases, when you are extremely angry, you might fail to control yourself and end up using curse words that will hurt another person. The second thing is learning to express your anger when you are calm. At this point, you will be able to engage with your brain and mouth simultaneously, which will put you in a better position to express your anger. The last skill is learning to let go and not hold grudges. Once you apply the three skills am sure the anger cannot control you will deal with it better.

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Discussion Response

There is no correct answer here. Your response should be no less than 350 words and demonstrate critical thinking in how you reached your conclusion with specific support. This assignment is part of Saint Leo University’s UE, and will be collected as part of a university-wide effort to study critical thinking.In essence, each student is peer-reviewing other students’ work.

Through these assignments, you will encounter a variety of writing. Some of it will be good and some of it will need more work. Learn from those writings that are good; use consideration and thoughtfulness to help those who need more work.

Offer at least one positive and one constructive opinion to at least three students. To assure everyone’s material is read, once a student has three responses, please read someone else’s response. Feel free to read and respond to more than three students.

Classmate’s Post

I had recently purchased a grill from another supplier, that chose your company to deliver my package. The ordering of my item, to the process of waiting for a tracking number, went very smoothly. It was not until the day of expected delivery that I began to have issues. My package was supposed to be delivered on Tuesday by the end of the day which was noted as 8 pm. When my package did not arrive, I assumed there was a delay and waited for an update. When I finally received an update, it informed me that my new delivery date would be Wednesday. I had no concerns because I know these things happen. Wednesday gets here at it is a quarter to five when I receive an update that my delivery driver attempted to make a delivery but was unsuccessful. I was concerned because I had been home all day waiting to see that delivery truck arrive. Knowing that there was no chance I missed the driver. I called your customer service line to speak with a representative to find the underlying cause of the issue. After the phone call, I learned that it was a glitch in the system, and no attempts were made to deliver my package. I started to get upset but thought “okay one more day couldn’t hurt.” Thursday comes around and the updates show my package is out for delivery expected and by the end of the day. At 2:30 pm I notice a FedEx truck pull into my driveway, so I make it out to the door to greet the driver and receive my package. What I find when I come out is that the driver is backing out go the other direction. I begin to wave my hands in the air to grab his attention in case he is the one with my package onboard the truck. He looks straight at me and continues to back out then pull away. I become worried at this point since he just left with possibly my package on his truck. Well, by 4 pm I receive a text update that my package had a delivery attempt made that was unsuccessful. Now I become agitated and proceed to call your customer service line. When I am greeted by a very friendly representative it calms my mood before explaining my frustration with what happened. They inform me that the delivery has not been updated in the system to show that an attempt was made today. Feeling some relief, I am instructed to wait until the end of the day for arrival. It did not arrive by the end of the day, and I was left with an update that my package was now scheduled for the following Monday. My package finally arrived the following Tuesday with no more issues. Even though your representatives were helpful to bring issues to my attention and with a friendly tone. I feel it would be best that efforts are made to resolve glitches in your system or at least make your customers aware of these issues before going through this type of experience.