Total Quality Management
Total quality management is important for any organization since it helps in providing tools that help the company to have a competitive advantage against its rival markets. As a result, total quality management should be prioritized in any organization that is oriented toward making profits. Total quality management helps the company focus on its objectives and improve the quality of the customer system, boosting customer service. Using this Total Quality Management tool will prioritize efforts of instigating the total quality approach. Different strategies should be considered to have better results for total quality management in any organization (Chia, 2012). The strategies encompass planning, using advanced technology, improving the employee’s competence in the firm, and avoiding obligating customer maintenance errors.
Planning
This strategy involves the situation where an organization gives priority to the firm, which will assist the business to have a promising plan for its customers (Banerjee, 2010). To enhance the tool’s efficiency, the plan ought to have coordination between the subordinate staff and the management. The products offered to the clients ought to grow to increase customer satisfaction to the maximum (Davidson, 2012). Having a good plan will result in production efficiency and, more importantly, avoiding wastage of the firm resources. Consequently, the organization will have a chance to focus on boosting the making of profits.
Using Advanced Technology
Employing this strategy of using advanced technology will assist in producing quality goods for the customers, boosting customer satisfaction. For example, an effective technological machine will help to convert the raw materials to finished products that are consumable to the customers. This method will improve the total quality management of the company and more so, boosting the speed at which services are being provided to the customers (Doole & Lowe, 2008).
Improving the Employee’s Competence IN THE Firm
This strategy is being performed through the recruitment and training of the workers in the company. When a company has competent employees, quality improvement will be given. Workers with production skills will produce products that are of high quality to the customers. Skilled employees will boost the quality of services offered to the customers. As a result, this will attract most customers and hence boost demand for the products. Highly skilled employees will assist in the company management and increase the firm’s entire performance (McCall, 2014).
Keeping Away From Obligating The Customer Maintenance Errors
No firm is not vulnerable to customer despondency. Truth ought to be told, even the companies with the best customer administration in the world will eventually lose a certain percentage of their customers to their rival companies. The inspiring news is that the company can attain something that will stop the customers from absconding. There are three things that a company should avoid to maintain the loyalty of its customers.
- Stop overlooking the input of the customers
- Stop thinking about the criticisms of the customers
- Stop using exhausting and long customer criticism reviews
During the third round, the case of planning appears not to be done correctly, and it can be switched by using proper making of decisions during planning. The firm management should not have an expectation but should make and plan for the best decisions that will have effective results. All team members ought to participate in developing a good plan and detesting them.
Conclusion
In conclusion, total quality management is a method that assists the firm in improving the quality of services being given to the customers. Different initiatives and strategies ought to be applied to heighten the success of firm performance that comprises good planning and advancement of technology. Total quality management is a strategy that should be contributed by all team members in a company to experience efficiency. Any firm should take total quality management seriously to experience efficient company performance when customer satisfaction is high.
References
Banerjee, B. (2010). Financial policy and management accounting. New Delhi: PHI Learning Ptd.
Chia, M., & Wong, P. (2012). Total Quality Management. InExercise Personal Training 101 (pp. 13-17).
Davidson, B. I., & Stevens, D. E. (2012). Can a code of ethics improve manager behavior and investor confidence? An experimental study. The Accounting Review, 88(1), 51-74.
DesJardins, J. R., & McCall, J. J. (2014). Contemporary issues in business ethics. Cengage Learning.
Doole, I., & Lowe, R. (2008). International marketing strategy: analysis, development and implementation. London: Cengage Learning.
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Question 
Total Quality Management
Week 4 – Assignment 3: Analyze Total Quality Management Strategy
Instructions
Total Quality Management
Total Quality Management is a way for the company to improve its sustainability, reduce production time, lower costs, and increase product demand. You have now completed Round 4 with Total Quality Management as a component. Based on the implementation of TQM in Round 4, write a 2-3 pages report that you would show to management regarding the TQM strategies that you used, which initiatives you invested in, and how that turned out in regard to success for the year. If you had one strategy during Round 4 and it did not work, what would you change for Round 5 to make it more successful?
Length: 2 – 3 pages not including title page and references
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