Teleservices in Case Management
When offering and conducting a tele home visit for my service user, I would need to consider their technological accessibility and provide guidance if needed. I would also ensure they have reliable internet access, obtain informed consent, and prioritize privacy and confidentiality by conducting the session in a secure and private location. Also, it is imperative to utilize a reliable and encrypted communication platform to ensure secure and confidential communication (Wen et al., 2021). By implementing such measures, the exchanged data during our session remains protected from unauthorized access or breaches.
To ensure accessibility for my service user during a telehome visit, I would assess their technological capabilities and provide guidance or necessary resources if they lack experience or equipment. I would explore options for internet access, such as recommending providers or suggesting alternative locations. Additionally, I would offer support and clear instructions to enhance their digital literacy and ensure they understand the purpose and process of the virtual visit, thus enabling them to participate fully and comfortably in the session.
To conduct a telehome visit in a way that maintains privacy, confidentiality, ethics, and professionalism, it is important to ensure that both the service user and the healthcare professional are in private and secure locations. A secure video conferencing platform that complies with privacy regulations and employs encryption should be used to protect the confidentiality of the session. I would actively listen to the service user, demonstrating empathy and creating a safe and non-judgmental space for them to express their concerns. Ethical guidelines and codes of conduct should be adhered to, and the session should follow the same objectives and guidelines as an in-person visit, focusing on the service user’s well-being and providing appropriate support and guidance while maintaining professional boundaries.
References
Wen, H., Zhang, C., Chen, P., Chen, R., Xu, J., Liao, Y., Liang, Z., Shen, D., Zhou, L., & Ke, J. (2021). A Quantum Chaotic Image Cryptosystem and Its Application in IoT Secure Communication. IEEE Access, 9, 20481–20492. https://doi.org/10.1109/ACCESS.2021.3054952.
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Question 
Circumstances may call for virtual case management, also called “teleservices.” Perhaps the service user cannot make it into the agency or has traveled out of the area. Perhaps a public health emergency prevents the agency from even being open. Now, due to technology, the HSPP and service users do not always have to meet face-to-face in the same room. They can see, hear, and interact with one another in a virtual setting.
Teleservices in Case Management
Imagine that your organization, Hart City Community Mental Health, offers teleservices. You have a home visit scheduled with your service user that will take place online via video conferencing software. Before you jump right in, what do you need to consider? Maybe your service user does not have a lot of experience with computers and needs guidance, or maybe they do not have internet service. Privacy and confidentiality must still be ensured even in this virtual setting.
In this Discussion, you contemplate these and similar considerations for your fictional service user. You also describe how you would conduct the virtual visit while maintaining professionalism and ethical standards.
RESOURCES
Raymond, J., Supplee, L., & Cotter, G. (2020, April). Considerations for successful virtual case management in human service delivery.Links to an external site. University of Wisconsin–Madison Institute for Research on Poverty. https://www.irp.wisc.edu/resource/considerations-for-successful-virtual-case-management-in-human-service-delivery/
University of Wisconsin–Madison Institute for Research on Poverty. (2020, June). Implementing virtual human services: Lessons from telehealthLinks to an external site. (Fast Focus Research/Policy Brief No. 49-2020). https://www.irp.wisc.edu/resource/implementing-virtual-human-services-lessons-from-telehealth/
Post a description of what you would need to consider for your service user when offering and conducting a tele-home visit. How would you ensure accessibility for your service user? How would you conduct the visit in a way that maintains privacy, confidentiality, ethics, and professionalism?
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