Response-Analyzing Conflict and Solutions: Applying the Ishikawa Diagram to Organizational Issues

Response-Analyzing Conflict and Solutions: Applying the Ishikawa Diagram to Organizational Issues

Responding to Andrew Bontemps

Hello,

Great post, Bontemps! Your post gives an insightful understanding of the significance of the Ishikawa diagram in dealing with organizational conflicts. As you rightly put it, an Ishikawa diagram offers a visual representation that separates problems from people, and this helps identify the root causes of a problem (Ilie et al., 2010). You went ahead to recommend solutions that may be applied to the soft drinks company based on insights learned from the Ishikawa diagram. As you rightly put it, a needs-fears mapping will help deal with the problem.

You went ahead to recommend steps that will help separate people from problems. I agree that introducing a feedback mechanism that facilitates transparent communication from leaders and enables followers to raise concerns will be helpful (Carroll, 2013). Finally, I agree with your point that employee empowerment and informing employees about their roles will alleviate most conflicts. Indeed, poor communication is the cause of most organizational conflicts.

References

Carroll, C. T. (2013). Six Sigma for powerful improvement: A green belt DMAIC training system with software tools and a 25-lesson course. CRC Press, Taylor & Francis Group.

Ilie, G., & Ciocoiu, C. N. (2010). Application of fishbone diagram to determine the risk of an event with multiple causes. Management research and practice, 2(1), 1-20.

Responding to Justin Barrow

Hello,

Insightful post! I agree with your point that the visual properties of an Ishikawa diagram help in conducting a cause-effect analysis. With an Ishikawa diagram, one can separate causes and effects into different segments, making it easy to contextualize a conflict. I agree that establishing a common goal will alleviate disagreements on the steps that may be undertaken to solve the problem at Garden Deport (Mitchell & Gamlem,2015). Further, ensuring role clarity by clarifying what responsibilities every employee should perform will come in handy.

I also agree with your suggestions on what may be done to separate people from problems. As you rightly indicated, focusing on the problem instead of positions will speed up conflict resolution (iSixSigma-Editorial, 2023). The goal should not be to identify who wronged, but what may be done to improve the situation. Finally, I agree that after identifying the underlying inventory problem at Garden Deport, an Ishikawa diagram will help understand the causes and effects of the conflicts.

References

Mitchell, B., & Gamlem, C. (2015). The essential workplace conflict handbook: A quick and

            handy resource for any manager, team leader, HR professional, or anyone who wants to

            resolve disputes and increase productivity. Career Press.

iSixSigma-Editorial. (2023, May 17). Determine the Root Cause: 5 Whys. Isixsigma.com. https://www.isixsigma.com/cause-effect/determine-root-cause-5-whys/

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How has your completion of the Ishikawa diagram assisted your understanding of the root causes and ultimate effects of the conflict?
What viable solutions can you recommend to improve the situation?

Response-Analyzing Conflict and Solutions- Applying the Ishikawa Diagram to Organizational Issues

What are the essential steps you would need to take to separate the people from the problem in your organization’s conflict?
How will you apply your understanding of cause and effect to the conflict in your organization or the Garden Depot?