Organization Strategic Planning & Implementation-Tarsus Distribution

Organization Strategic Planning & Implementation-Tarsus Distribution

Examining How Change Management Failed

Change is an essential part of an organization’s growth expansion. However, some organizations are unable to implement change successfully. For example, Tarsus Distribution, an IT distributor founded in South Africa, is among the companies where a change was attempted but failed. The company’s change included reducing manual data entry using robotic process automation. The change was unsuccessful because of poor communication, leading to employee resistance. The company failed to convince employees that the company aimed to reduce employee workload rather than replace them. According to Pattisapu (2019), poor communication is a major cause of resistance to change because it creates a negative perception of the change among employees. In Tarsus Distribution, employees expressed concerns about the aim of the change because they felt that it was only aimed at meeting the company’s interests.

The failure could have been prevented by using management by walking around. Management by walking is a strategy where the manager follows an unstructured and random schedule to walk around the company to get an idea of what is happening in the organization. According to Katopol (2018), management by walking around can lead to positive organizational change because of successful problem resolution and conflict management among employees since the manager sees the problem in context, leading to a better understanding of the factors contributing to the problem and its negative impact. Therefore, the managers at Tarsus Distribution would have been instructed to work around the office and listen to employees’ concerns after the change was proposed to help the company design effective change management strategies.

Alleviating Stakeholder Concerns

The retail industry is rapidly growing, leading to stiff competition. Retail organizations respond to the competition by moving their operations online to reach more customers. However, some retailers like B & M are reluctant to sell their products online. B & M is a leading retail company in the UK that sells branded products at discounted prices. The company’s main products include garden tools, furniture, drinks, food, and garden accessories and tools. The company issued a statement informing its customers that its website was only for browsing and all purchases should be made at its stores. Therefore, the main change that B & M should consider is online selling.

One of the stakeholders in this change is the employees. The company needs to engage employees because the change will impact them due to additional roles and responsibilities and training to familiarize them with operating the company’s online selling platform. The change may also affect employees’ workloads due to increased sales because online selling will enable the company to reach more customers. The second stakeholder is the customers. The change will directly impact customers by giving them more channels to purchase the company’s products. Customers may incur additional charges when buying products online due to delivery fees. The company must also educate its customers on using its online selling platform and offer assistance through customer support. The third stakeholder is the company’s investors. The investors may be required to finance the development of the company’s online selling platform to ensure that the change is implemented successfully. The fourth stakeholder is the company owners. The owners will be required to provide all the resources needed to implement the change successfully, such as the financial resources that will be used to purchase the software and hardware needed to create and maintain the online selling platform.

References

Katopol, P. F. (2018). The truth is out there: Management by walking around. Library Leadership & Management, 32(4). https://doi.org/10.5860/llm.v32i4.7333.

Pattisapu, K. (2019). Celebration, resistance, and change. Queer Communication Pedagogy, 73-91. https://doi.org/10.4324/9781315159164-5.

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Reflection
Competency 3 – Justify an organization’s strategic plan to gain stakeholder support. This reflection activity is comprised of two sections, collectively totaling a minimum of 500 words. Complete your reflections by responding to all prompts.

Organizational Change and Ethical-Legal Influences in Advanced Practice Nursing Case Study

This competency focuses on the creation of an implementation plan and associated change management.

Examining How Change Management Failed

Think of an example within a company where change was attempted but failed. Using the concepts presented in this module’s readings, discuss what contributed to the failure and what might have been done to prevent it.

Alleviating Stakeholder Concerns

​​​​​​​Think of a change in a company you are familiar with. Who were the stakeholders in this change? Discuss what concerns different stakeholders might have and how communication is needed to address those concerns.