NSG 4029 Week 4 Project

Emotions have been shown to stimulate human behavioral choices (Klimecki, Mayer, Jusyte, Scheeff, & Schönenberg, 2016). The feelings of people evolve with time, which allows them to manage and function in their settings. John Meyer and Peter Salovey proposed a psychological theory called Emotional Intelligence (EI) in 1997 (Sánchez-Álvarez, Extremera, & Fernández-Berrocal, 2016). EI demonstrates being conscious of an individual’s emotions and the feelings of surrounding individuals. In healthcare settings, there are many areas where emotional conflicts and situations can be seen within working. As influential leaders in nursing, nurses must understand and be aware of the emotions of their team members so that they can effectively emphasize the management of conflict through communication. This week’s assignment highlights the way through which a nurse leader effectively resolves conflicts by contact using emotional intelligence.

Five Elements of Emotional Intelligence

The theory of Goleman highlights five components of emotional intelligence: self-awareness, self-control, motivation, empathy, and social skills (Murray, 2017,1.53). A talented lead nurse uses these elements to develop emotional intelligence to stimulate herself and the growth of her team (Murray, 2017, p. 53). Self-awareness means using self-confidence and self-awareness to understand a person’s emotions. Self-awareness can improve a leader’s ability to recognize team members’ emotions. Self-control can accept change and avoid unexpected decisions based on personal beliefs and clothing. This division shows the manager’s honesty and commitment to the team. Motivation is reflected in a person’s motivation to achieve a goal. Success and bad luck express pride and hope. Empathy refers to the ability to recognize the actions of others and to live with those feelings. Social skills are needed to build and sustain associations. Leaders demonstrate these skills in communication and conflict management.

Effective Communication

Effective communication in the medical setting is essential for the safety of patients. This needs working together to create good communication within the team and reduce healthcare errors (Murray, 2017, p. 118). Effective communication comprises the collection of information through verbal and non-verbal communication. Verbal communication involves clear-purpose emails, notes, and documents without words or in a nutshell. Nonverbal communication embraces movement, facial expressions, gestures, body language, and eye contact (Murray, 2017, p. 121). Active listening is a significant part of effective communication that builds trust through self-control. Leaders with high emotional intelligence can work hard to understand each team member and express their emotions effectively and emotionally.

NSG 4029 Week 4 Project

Conflict Management

For the healthcare manager, conflicts are inevitable and require various solutions. In 1977, Kilman and Thomas developed five joint conflict management strategies: prevention, adaptation, competition, reconciliation, and cooperation (Murray, 2017: 309). Leaders can use their emotional intelligence to identify the elements and conflicts that each team member uses. Also, use practical communication skills to promote confident team communication and build relations with open communication. By making good team associations, leaders can facilitate conflict management and improve productivity (Murray, 2017: 309).

Exploring Emotional Intelligence

People with high EI are called “emotionally healthy” and usually succeed (Murray, 2017, p. 53). Research can be used to test employees’ managerial qualities and examine their EI. According to Greater Good magazine, I scored 16/20 on the EI test. My results have been described as “not bad” and “better than average reading expressions” (Greater Good Magazine, 2019). The scores obtained in the test strengthen the leading position in healthcare. Emotional recognition helps managers build professional relationships and maintain a supportive environment for patients and employees.

Conclusion

Leaders with higher emotional intelligence can resolve conflicts through effective communication using elements of the theory of Goleman. Nurses use these five elements to morally understand their emotions before recognizing others (Lumpkin & Achen, 2018). When a nurse acknowledges the feelings of others, she can communicate effectively with them—building relationships to build trust, compassion, and understanding; laying the foundation for effective conflict management.

References

Klimecki, O. M., Mayer, S. V., Jusyte, A., Scheeff, J., & Schönenberg, M. (2016). Empathy promotes altruistic behavior in economic interactions. Scientific reports, 6(1), 1-5.

Lumpkin, A., & Achen, R. M. (2018). Explicating the synergies of self‐determination theory, ethical leadership, servant leadership, and emotional intelligence. Journal of Leadership Studies, 12(1), 6-20.

Murray, E. Nursing Leadership and Management For Patient Safety And Quality Care.

[South University]. Retrieved from https://digitalbookshelf.southuniversity.edu/#/books/9780803694538/

Sánchez-Álvarez, N., Extremera, N., & Fernández-Berrocal, P. (2016). The relation between emotional intelligence and subjective well-being: A meta-analytic investigation. The Journal of Positive Psychology, 11(3), 276-285.

Test Your Emotional Intelligence. (2019) Greater Good Magazine. Retrieved from https://greatergood.berkeley.edu/quizzes/ei_quiz

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