Defining the Problem in Organizational Conflict Resolution- Key Elements and Considerations

Defining the Problem in Organizational Conflict Resolution- Key Elements and Considerations

Responding to Mackenzie Horne

Hello,

This is a great post. Your post offers insightful perspectives on understanding the defined phase of the DMAIC process. As you rightly put it, multiple elements outside the organization may cause a conflict (Monday, 2022). These include family issues, mental health, and financial problems. You also provided a perfect explanation of why an accurate definition of organizational problems is crucial. As you have correctly put it, accurately defining organizational problems goes a long way in helping an organization know what real issues to deal with. Failure to offer an accurate definition may result in the organization dealing with non-issues instead of focusing on the root causes of a conflict.

Additionally, you have offered insightful highlights of the structural issues the organization faces while implementing the defined phase of the DMAIC process. In most cases, if stakeholders do not receive sufficient briefs, internal resistance is inevitable (Monday, 2022). As anticipated, any process involving multiple employees will face some unintended consequences. I agree that some stakeholders may deem defining organizational conflicts as a waste of resources and effort based on the notion that ‘if it is not broken, don’t fix it.’

References

Monday, L. M. (2022). Define, Measure, Analyze, Improve, Control (DMAIC) methodology as a

roadmap in quality improvement. Global Journal on Quality and Safety in Healthcare,

            5(2), 44–46. https://doi.org/10.36401/jqsh-22-x2

Responding to Angel Gallien

Hello,

This is an insightful post. Your discussion offers a glimpse into the multiple tools applicable to solving organizational problems. As you correctly put it, stakeholder analysis, root cause analysis, and project planning are the fundamental tools for understanding a conflict (Carroll, 2013). I also agree that failure to define a problem correctly may lead to recurrence due to failing to address its root causes. Brainstorming sessions will help ensure that a problem is accurate problem definition.

You have highlighted resource shortage as one of the problems the organization may face. That is very insightful. Apart from time and effort, implementing the DMAIC requires an organized structure that requires significant resources (Carroll, 2013). Resources may be limited because other pressing and urgent matters need more attention. In response to what unintended consequences may occur, I agree that a plan may go off-course due to many factors, including resource constraints and internal resistance.

References

Carroll, C. T. (2013). Six Sigma for powerful improvement: A green belt DMAIC training system with software tools and a 25-lesson course. CRC Press, Taylor &Francis Group.

Prompt: First, read Chapters 2, 3, and 4 in The Essential Workplace Conflict Handbook, regarding how diversity and inclusion (Chapter 2) and team building (Chapter 3) inform your understanding of the Define piece of the DMAIC process model. Chapter 4 moves into an examples-based consideration of the problem definition, from a narrative perspective. Also, be sure to read the DEFINE Supplementary Document.

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Prompt: First, read Chapters 2, 3, and 4 in The Essential Workplace Conflict Handbook, regarding how diversity and inclusion (Chapter 2) and team building (Chapter 3) inform your understanding of the Define piece of the DMAIC process model. Chapter 4 moves into an examples-based consideration of the problem definition, from a narrative perspective. Also, be sure to read the DEFINE Supplementary Document.

In your initial discussion post, address the following:

What elements are involved in defining the problem? Why?
Why is the accurate use of Define so critical in the successful resolution of organizational conflict?
How can you be sure that your Define piece is accurate?
What structural issues may be involved in the Define piece?
What unintended consequences may emerge? (In Modules Seven and Eight, you will think about the C, or Control.)
Why is it so important to understand diversity and inclusion when seeking to define the problem?

In responding to your peers, compare your responses to theirs, informed by your own organizational conflict. Offer your peers your unique insight on their topics based on your particular and unique organizational conflict.