Control Phase, Part One—Mitigating Unwanted Consequences

Control Phase, Part One—Mitigating Unwanted Consequences

How has your identification of unwanted consequences from your Improve phase informed your understanding of what you need to control?

According to Carroll (2013), identifying unwanted consequences is crucial to improving the DMAIC process because it helps the working team figure out what to control for successful project execution. After identifying the unwanted consequences, the team will know what area it will pay attention to as it seeks to improve processes. In the same breath, the team will implement strategies to mitigate risks and prevent unwanted consequences from worsening as the team works to enhance efficiency. For instance, if a food factory is implementing processes to enhance efficiency but realizes that some food products go bad while still in the factory, there is a need to focus on other production factors that hinder successful production. For instance, in the case above, insufficient operator training may be an unexpected consequence of the improvement process.

In what way might you need to dig more deeply into implementing specific Control elements for particular unwanted consequences?

To implement effective control measures for unintended consequences, there is a to conduct root-cause analysis. Root-cause analysis is crucial to identifying causes of unintended consequences since it pinpoints flaws that may be affecting processes (iSixSigma-Editorial, 2023). Also, conducting a risk assessment for each of the unintended consequences will help the working team prioritize the consequences that are most detrimental to the project. Further, it is important to monitor and adjust the controls depending on their impact and emerging threats.

What are your thoughts on how the other phases of DMAIC help you understand what specific unwanted consequences you may need to control?

Firstly, the define phase of the DMAIC process helps the working team discover the existing improvement opportunities. Once the project scope is defined, it is easy to figure out potential unwanted consequences that ought to be managed (Monday, 2022). Next, the measure phase of the DMAIC process identifies the deviations and frequency of unwanted consequences in an improvement process. Third, the “Analyze” phase of the DMAIC process highlights why unwanted consequences occur by identifying correlations between causative factors (Monday, 2022). Finally, the “Improve” phase involves implementing solutions. As the working team implements solutions, they will figure out what solutions to unintended consequences work.

How will you apply your understanding of Control to your organization’s specific conflict or to the Garden Depot case study?

The principles of the control phase of the DMAIC process can be applied to the soft drinks company case where there is discomfort about upcoming promotional opportunities. One of the strategies that will be helpful in this case is establishing root causes by adopting effective communication, which will allow employees to express their dissatisfaction (Mitchell & Gamlem, 2015). Also, training and equipping employees at the soft drinks company with leadership skills will prepare them for future promotional opportunities so that they will not harbor feelings of discrimination in the future.

References

Carroll, C. T. (2013). Six Sigma for powerful improvement: A green belt DMAIC training system with software tools and a 25-lesson course. CRC Press, Taylor & Francis Group.

iSixSigma-Editorial. (2023, May 17). Determine the root cause: 5 whys. Isixsigma.com. https://www.isixsigma.com/cause-effect/determine-root-cause-5-whys/

Mitchell, B., & Gamlem, C. (2015). The essential workplace conflict handbook: A quick and handy resource for any manager, team leader, HR professional, or anyone who wants to resolve disputes and increase productivity. Career Press.

Monday, L. M. (2022). Define, Measure, Analyze, Improve, Control (DMAIC) methodology as a roadmap in quality improvement. Global Journal on Quality and Safety in Healthcare, 5(2), 44–46. https://doi.org/10.36401/jqsh-22-

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PROMPT: First, read Chapter 9 in The Essential Workplace Conflict Handbook. Additionally, review the CONTROL Supplementary Document. In your initial post, address the following:
How has your identification of unwanted consequences from your Improve phase informed your understanding of what you need to control?

Control Phase, Part One—Mitigating Unwanted Consequences

In what way might you need to dig more deeply into implementing specific Control elements for particular unwanted consequences?
What are your thoughts on how the other phases of DMAIC help you understand what specific unwanted consequences you may need to control?
How will you apply your understanding of Control to your organization’s specific conflict or to the Garden Depot case study?