Comprehensive Training Overview for Enhancing HR Practices at Parker and Parker, LLC

Comprehensive Training Overview for Enhancing HR Practices at Parker and Parker, LLC

Brief Description of the Training

The training will enlighten employees on good communication strategies and how to communicate in Czech. Employees will be familiar with the basics of Czech communication, such as proper sentence construction and common phrases in the business setting. The trainees will be regularly evaluated to determine their level of understanding and identify the areas that require more emphasis. Additionally, during the training program, trainees will be required to speak Czech to identify the main areas to focus on based on the communication challenges most trainees face. Hire our assignment writing services in case your assignment is devastating you.

The trainer will be a Czech citizen with expertise in teaching the language and will help trainees interpret different concepts in the training program both online and offline because the training sessions will be conducted online and face-to-face. Employees who choose the online training sessions will be required to create a schedule with the trainer to ensure they do not miss any training sessions. The trainer must also report any employee who misses the training sessions or assessments without prior communication on their unavailability. Top management will be involved in rewarding employees who complete the training program. Success will be evaluated based on the evaluation test scores and a trainee’s ability to communicate in Czech despite the level of fluency.

The Learning Theory That Serves As a Framework for Training

The training aims to create a long-term understanding of the Czech language and ensure that all employees understand the language even though they do not have to speak it fluently. Therefore, the learning theory that serves as the framework for the training is the transformational learning theory. According to Reisinger (2013), transformational learning is the process of constructive, deep, and meaningful learning that extends beyond the simple acquisition of knowledge. It supports critical ways, enabling learners to understand their lives consciously. It also includes having experiences, making assumptions, challenging viewpoints, and experiencing transformational learning.

The trainees will have experiences by interacting with other employees who can fluently speak Czech and interpreting what they say to determine their understanding of the language. Making assumptions will include drawing conclusions about the message being passed by an employee speaking Czech. Challenging viewpoints will involve engaging the trainees in a discussion on interpreting messages written or orally communicated in Czech. Lastly, experiencing transformative learning will include being trained to pronounce words in Czech and familiarization with common Czech phrases used in the business setting and workplace.

Cultural Differences and the Importance of Respect and Inclusion

According to Fuhse (2021), every ethnic group has unique cultural practices and values that must be respected to create peaceful coexistence among people from different cultures. Respecting cultural values also prevents misunderstandings that could affect an organization’s performance. Moreover, misunderstandings among employees limit collaboration, and misunderstandings with clients could significantly negatively impact an organization’s reputation (Dacko-Pikiewicz, 2021). Therefore, the trainees need to understand the main cultural taboos that must be observed when interacting with people of Czech origin. For instance, they need to limit their questions about a colleague’s or customer’s living conditions because Czechs do not like disclosing information about their wealth. The employees also need to be trained on social etiquette that should be observed when interacting with Czechs. For instance, Czechs require a person to wait until they are invited, address someone by their first name and behave with common courtesy, particularly when interacting with a woman.

Employees also need to understand that Czechs show mutual respect to foreigners in the business environment and respond well when they learn something from their business partners. Employees, therefore, have to bring out their value to the organization by maintaining good customer relations while meeting and exceeding the organization’s expectations. Employees also have to ensure that they demonstrate a similar level of expertise to their Czech counterparts because Czechs may be unresponsive if the individual approaching them does not have equivalent expertise or status. They also place a high value on individuals willing to learn their language, which is why the trainees need to be focused and determined to understand Czech before the end of the training program.

Objectives

To translate a memo written in Czech informing employees about the training program.

To participate in a group discussion with employees from the Czech Republic and provide a one-paragraph review of the interactions and any challenges encountered during the interactions.

To write a two-paragraph memo in Czech to inform top management about the progress of the training program, including the challenges encountered during the training.

To complete an evaluation test on translating six Czech phrases used in the business environment.

The Desired Outcome for the Organization

The training program mainly focuses on familiarizing employees with the Czech language for better communication within the organization. Improving communication will, in turn, promote collaboration among the employees, thus improving organizational performance. The company aims at reducing customer complaints by increasing the quality of its products through clear communication of how employees are required to complete the tasks assigned to them and using employee collaboration to generate ideas that improve the quality of services offered to healthcare organizations. Therefore, the desired outcome will eliminate or decrease customer complaints and foster collaboration among employees to meet deadlines.

References

Dacko-Pikiewicz, Z. (2021). Reputation – Importance to the modern organization. Reputation Management and Family Business, 15-51. https://doi.org/10.4324/9781003226215-1

Fuhse, J. (2021). Ethnic categories and cultural differences. Social Networks of Meaning and Communication, 109-132. https://doi.org/10.1093/oso/9780190275433.003.0004

Reisinger, Y. (2013). Transformation and transformational learning theory. Transformational tourism: tourist perspectives, 17-26. https://doi.org/10.1079/9781780642093.0017

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Organization Analysis and Audience Analysis
Organization Analysis:
Parker and Parker, LLC is an HR outsourcing organization that specializes in helping healthcare organizations with their HR functions. The organization employs 42 human resource professionals and four assistant directors in eight states.

Comprehensive Training Overview for Enhancing HR Practices at Parker and Parker, LLC

Mission Statement: We provide stress-free HR support and solutions.
Audience Analysis:
The target audience of this training is comprised of 16 entry-level college graduate employees. Because Parker and Parker, LLC is an international organization, employees are disbursed throughout eight states and two areas of Prague. Most communication is written and computer-mediated. Miscommunications have occurred because of different levels of fluency in English and Czech as well as cultural differences that impact communication preferences. A few clients have expressed concern about the quality of Parker and Parker’s work overall if employees cannot communicate effectively in both languages. Teams within the organization have also struggled to meet deadlines due to miscommunications and conflicts.
The largest challenge facing Parker and Parker is the remote global nature of the workforce. Employees will have to train online when and where it is convenient to them. Another challenge is the lack of interest in language learning as indicated in an employee survey conducted 6 months ago. Most employees in the US were resistant to learning Czech.
The target audience will benefit from this training as effective communication prevents misunderstandings, increases client satisfaction, and protects the organization legally.

Complete a Training Overview
Prepare a Training Overview based on the information above. Be sure to include:

a brief yet informative description of the training.
an explanation of the learning theory that serves as a framework for the training (Knowles’ Principles of Andragogy, Transformational Learning, Experiential Learning).
Demonstrate an understanding of cultural differences and the importance of respect and inclusion.
a list of three to five objectives written in the “to + verb” format. Note: Be sure to address the global cultural differences that are challenging the organization’s effective teamwork in this list of objectives.
Examples: By the end of the training, participants will be able
To write a three-paragraph memo with…
To recognize and correct…
a statement of the desired outcome for the organization.
Examples:
To decrease waste by 10-15% by the end of Q3.
To decrease chemical burns in the Southeast plants by 50% within 3 months of implementation.
To create at least three cross-functional remote teams in Q1 using technology to facilitate communication and collaboration.