Competitive Advantage

Competitive Advantage

A balanced scorecard refers to a comprehensive technique of identifying the goals of an organization and weighing multiple internal and external indicators against the above purposes (Quesado, Aibar, & Lima, 2018). The methodology is applied to evaluate the general performance of the staff or the entire company. In the above scenario, as the supervisor, I need to assess the competitive advantage, balanced scorecard, and business model before making a decision. In addition, I need to ensure the shipment is delivered on or before time and the shipment is the complete delivery requested by the client while optimizing the costs. I have to maintain the costs and sustain the customer by satisfying them (Rothaermel, 2021).

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Hence, although I could purchase the remaining ten units from another manufacturer is an option, it is not the ideal choice since the other manufacturer may not meet our standards and quality, hence frustrating the customer. To satisfy the customer, I must deliver quality units on or before the agreed time at a reasonable cost. Consequently, the remaining option is to go on with the airway delivery. Meanwhile, I will employ the razor-razor blades business model to reduce the extra costs incurred by airways delivery. In the above model, one unit is cheap, while the linked goods or services are more expensive or pricey to sustain the costs (Anwar, 2018). I must ensure that the client receives their shipment in time and at reasonable prices compared to the competitors. Hence, I will send the truck to deliver the 990 units and then send the remaining ten units by air to complete the shipment before the delivery time. The above will enhance the company’s competitive advantage while satisfying the customer.

References

Anwar, M. (2018). Business Model Innovation And SME Performance — Does Competitive Advantage Mediate? International Journal of Innovation Management, 22(07), 1850057. https://doi.org/10.1142/s1363919618500573

Quesado, P., Aibar Guzmán, B., & Lima Rodrigues, L. (2018). Advantages and contributions in the balanced scorecard implementation. Intangible Capital, 14(1), 186. https://doi.org/10.3926/ic.1110

Rothaermel, F. T. (2021). Strategic management (5th ed.). Mcgraw-Hill Education.

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You work as a supervisor in a manufacturing firm. The company has implemented a balanced scorecard performance appraisal system and a financial bonus for exceeding goals. A major customer order for 1,000 units needs to ship to a destination across the country by the end of the quarter, which is two days away from its close.

Competitive Advantage

This shipment, if it goes well, will have a major impact on both your customer satisfaction goals and your financial goals. With 990 units built, a machine breaks. It will take two days to get the parts and repair the machine. You realize there is an opportunity to load the finished units on a truck tomorrow with paperwork for the completed order of 1,000 units. You can have an employee fly out with the 10 remaining parts and meet the truck at the destination city once the machinery has been repaired. The 10 units can be added to the pallet and delivered as a complete shipment of 1,000 pieces, matching the customer’s order and your paperwork. What do you do?