Affinity Diagram and Root Cause Analysis

Affinity Diagram and Root Cause Analysis

Identify a high-level problem in your business or industry.

Problem/ Issue: The attrition rate that is within the organization can increase because of the morale of the employees. There is high employee turnover within the organization.

Question ‘Why’: Why are employees lacking motivation and are willing to resign from the organization on the very first opportunity that they get?

Affinity Diagram

Why root causes

Define Problem: Employee turnover is very high.

Why are the employees exiting the organization on the very first opportunity that they get?

Why is that?

Employees feel like they spend more time at work and less with their family members.

Why is that?

There is no effective communication between the employees and the top-level management.

Why is that?

There are no protocols on how operations need to be carried out in the organization.

Why is that?

There is an absence of a channel of communication where employees can air their views through feedback.

Why is that?

Managers have varying opinions on how operations should be carried out in the company.

Root Cause Validation

Employees are looking for a better option in the employment sector. The focus is on venturing into organizations that have better pay and their needs are taken care of. The focus is on ensuring that their views and opinions are included in the decision-making process. A key strategy is to locate working environments that are effective in satisfying their utility and preference.

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Affinity Diagram and Root Cause Analysis

The purpose of this assignment is to identify an organizational problem to solve within your current workplace or industry and use an affinity diagram to brainstorm the root causes of the organizational problem and potential solutions for addressing it.

Affinity Diagram and Root Cause Analysis

For this assignment, the first step is to identify an organizational problem to solve within your current workplace or industry. This is an opportunity for you to apply your learning while addressing a real-world problem. After you have identified a possible organizational problem, complete the “Brainstorming With an Affinity Diagram” resource to help you narrow and specify the root cause for the problem. Completing the affinity diagram will not only help you identify the root causes for the problem but also to determine the scope of influence you can have in reaching a potential solution. Keep in mind that this exercise is meant to identify a viable solution within the scope of influence in which you are directly involved and will ultimately allow you to be an agent of change.

Complete the affinity diagram action steps outlined in the “Brainstorming With an Affinity Diagram” resource, including the Five Whys Root Cause Analysis section. This can be done using online mind mapping resources like those found in the study materials, by using post-it notes, or through the use of Excel or Word documents and tables. When constructing the affinity diagram, be sure to complete all six steps described on the resource. You will reference these root causes again within your final business proposal in Topic 8.

Submit both the affinity diagram and the five whys root cause analysis to your instructor.  Evidence of revision from instructor feedback will be assessed on the final business proposal.

APA style is not required, but solid academic writing is expected.

This assignment uses a rubric. Please review the rubric prior to beginning the assignment to become familiar with the expectations for successful completion.