Written Communication – Writing an Email
Date: 18th January 2024
Subject Line: SHIPMENT DELAYS
Greeting: Hello Sara
I am writing this email to express ABC Inc.’s apologies for the late shipment delivery. Your company informed us that the last shipment was not delivered as scheduled and it has been over a week since the scheduled delivery date. Your company also informed us that you had not received any communication about the late delivery.
ABC Inc. acknowledges that we made a mistake, and we are very sorry for any inconvenience caused by the mistake. We would like to inform you that we are willing to refund the shipping charge and organize another delivery so that you can get your shipment by Thursday. We will also monitor the delivery process to ensure that there are no further delays and that the shipment arrives to you within the promised timeframe.
We are looking forward to hearing from you regarding the shipment and feedback on whether your company is okay with the new delivery schedule. You can contact us by responding to this email or calling our manager. You are also free to propose alternative delivery schedules and provide additional instructions about the delivery.
We hope that you will consider our apology and retain our mutually beneficial business relationship. Thank you for your time and consideration.
Sincerely,
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Question 
Written Communication – Writing an Email
Revisit the scenario and voicemail message from your manager that you used to complete Assessment 1.
Review the worksheet in which you assessed the main points of your manager’s voicemail in Assessment 1.
Based on these, write an email message to the client, specifically Sara Robins at Printables, using the Email Template [DOCX]. Delete any instructions and headings before submission.
Use the four components of written communication—purpose, audience, tone, and structure—to write your email.
State the purpose of the email.
Address the appropriate audience.
Use a professional tone.
Follow the structure in the Email Template [DOCX].
Once you write your email, review and edit your message to make sure:
It includes information relevant to the customer.
It emphasizes important points using style mechanics common in professional writing.
It uses professional language and tone appropriate for a response to an important customer.
Evaluate your email and how Sara would react by completing the Six Ws Worksheet for Assessment 2 [DOCX]. If needed, edit your email.
Submit your email, along with your completed Six Ws Worksheet for Assessment 2 [DOCX] worksheet.
Format: Use the Email Template [DOCX]. Refer to Figure 8.3 on page 231 of your Excellence in Business Communication textbook for an example. Use Calibri 12-point font.
Date: Enter the date the email is sent.
Subject Line: Enter the subject line of your email. It should be specific and convey the central point of your message.
Greeting: Create a greeting for your email that includes the recipient’s name
First paragraph: Tell your reader why you are writing this email, using professional wording. Provide background information.
Second paragraph: Provide the main information for your email. What is it you want to explain or accomplish?
Ending paragraph: Provide a conclusion for your email.
Closing: Create your closing.
Signature: Type your name for your signature. Then, below your name, include your company’s name, your title in the organization, and your contact information.
Complete the order form and upload all of your files, including any instructions, rubrics, or other materials provided by your instructor. 
Complete the order payment after filling in the order form. We’ll receive your order and assign it to a writer.
The assigned writer will complete your paper and forward it to our Editing Team for review and approval.
Once approved by the editor, the completed paper will be uploaded to your account for you to download, review and approve.