Value Proposition in Patient Care

Value Proposition in Patient Care

In the healthcare industry, the provision of value-added services to patients is becoming more and more critical. Such services are any extra benefits provided to patients that enhance their overall healthcare experience in addition to receiving only the most basic medical attention. To increase the value of their services, hospitals must identify functional areas that need to be changed. This essay examines the significance of enhancing patient care and how to do it. Additionally, it identifies areas where Paradise Hospital’s management may provide value, including patient-centered care, technology use, and developing a strong safety culture.

Value-Added Service to Patient Care Services

Any additional service or benefit given to the patient that improves their overall healthcare experience and primary medical care is referred to as a value-added service. It could involve giving patients educational materials, emotional support, or enhancing patient safety procedures. As it helps to raise the standard of care, value-added services in patient care are taking on more significance within the healthcare sector.

It’s essential to improve patient care for several reasons. First and foremost, value-added services contribute to higher patient satisfaction rates. Patients are more likely to see their healthcare professionals favorably and are more inclined to recommend the hospital to others if they receive high-quality treatments that surpass their expectations. Furthermore, it aids in enhancing patient outcomes. For instance, giving patients with chronic diseases like diabetes or hypertension instructional materials can help them manage their symptoms more successfully, improving health outcomes.

Thirdly, by increasing the effectiveness of care delivery, value-added services can contribute to lower healthcare expenditures. For instance, offering telemedicine services can reduce needless hospital visits, saving patients and the hospital a lot of money (García-Díaz et al., 2023). Finally, value-added services also help a hospital develop a good reputation. Hospitals with a reputation for outstanding patient care and additional services are likelier to draw in patients. As a result, hospitals may be better able to draw in and keep patients, which is important in the cutthroat healthcare market of today.

A System for Identifying the Functional Areas in Which Changes Might Be Necessary To Improve the Hospital’s Service Value

It is essential to identify the functional areas where adjustments could be required if Paradise Hospital is to increase the value of its services. This can be accomplished by using a systematic approach with multiple steps. The first step is to undertake a needs assessment to assist in pinpointing any gaps in the hospital’s present service delivery system. This can be accomplished by using surveys, focus groups, and interviews to get patient, employee, and stakeholder input. The hospital can determine where it needs to catch up in terms of patient and stakeholder expectations by examining the input it has received. For instance, the hospital can work on refining its procedures to shorten wait times if patients repeatedly express unhappiness with the length of those waits.

Secondly, analyzing patient data can also help identify areas for improvement. Patient data such as patient satisfaction scores, readmission rates, and health outcomes can provide valuable insights into the hospital’s performance (Friedel et al., 2023). For example, if the hospital has a high readmission rate for a particular condition, it can work on improving its treatment protocols to reduce readmissions.

Thirdly, benchmarking can be used to find areas where the hospital needs to catch up to other hospitals or with patients who share comparable characteristics. This may offer insightful information on best practices and potential areas for process improvement at the hospital. The hospital may research the procedures used by other hospitals in the area, for instance, if their patient satisfaction rates are more excellent, to determine where it may improve.

Fourthly, examining financial information like revenue, expenses, and profitability can assist in determining areas that require income growth or cost reduction (Ecer, 2023). The hospital’s financial records can provide this information. For instance, if the hospital’s revenue is declining, it can locate areas where expenses can be cut or revenue can be increased. Lastly, conducting employee interviews can assist in identifying areas that require process improvement. Employees are frequently the first to identify operational inefficiencies or problem areas. The hospital can determine how to improve its procedures or provide staff members with more training by getting input from the personnel.

Several basic strategies can be applied to get the data needed to pinpoint the designated functional regions. Surveys can be given to stakeholders, including patients, employees, and management to get feedback on the hospital’s services, procedures, and performance. Interviews with these groups of people can be undertaken to learn more about the experiences of the employees, patients, and stakeholders and to pinpoint areas that require improvement (Doyle, 2022). Focus groups can be created with patients, employees, and stakeholders to explore particular subjects or problems pertaining to the hospital’s services and procedures. The information gathered using these techniques can assist the hospital in identifying areas where it can raise the quality of its services and care for patients.

Specific Areas Where the Administration Can Add Value in Paradise Hospital

One specific area where the administration can add value in Paradise Hospital is in Patient-Centered Care: The administration can provide value by implementing a patient-centered care model that prioritizes patient pleasure and involvement. Increasing patients’ contentment and loyalty, enhancing health outcomes, boosting efficiency, and cutting costs can increase the value of services provided to patients (Toni & Mattia, 2022). The hospital can enhance patient happiness and engagement by customizing care to each patient’s unique requirements and preferences, increasing customer loyalty and repeat business. The hospital can enhance patient outcomes and lower readmission and supplemental care expenses by offering individualized care. Patient-centered care models can also boost productivity by shortening wait times and streamlining procedures.

The use of technology is another area where the administration at Paradise Hospital can bring value. The hospital can boost patient engagement, increase efficiency, and reduce errors by utilizing electronic health records, telemedicine, and patient portals. For instance, patient portals can make it easier for patients to access their medical records and contact their healthcare providers. At the same time, telemedicine can offer patients in remote locations or with mobility concerns simple access to care. The administration can provide value by investing in cutting-edge technology and ensuring that employees are adequately taught to use it.

Establishing a strong safety culture at Paradise Hospital is a third area where the administration can benefit the organization. The hospital can lower the likelihood of unfavorable incidents and enhance patient outcomes by prioritizing safety at all levels of the organization. Creating a safety culture entails encouraging open communication, transparency, ongoing development, and spending money on resources and training to stop mistakes and address safety issues (Singh et al., 2022). By giving employees continual training and support, putting safety rules and processes in place, and routinely evaluating and analyzing safety data to spot opportunities for improvement, the administration may contribute value in this area.

Lastly, the administration can improve underprivileged people’s access to care at Paradise Hospital. The hospital can enhance the general health of the community and foster patient loyalty by addressing gaps in healthcare access and outcomes. This may entail collaborating with neighborhood organizations, delivering outreach and education initiatives, and providing services catered to the particular needs of underprivileged communities. The administration may add value by creating strategic alliances and programs, monitoring and analyzing data to gauge success, and ensuring that personnel is trained to offer culturally competent care.

Conclusion

Enhancing patient pleasure, achieving better results, cutting healthcare costs, and building a solid reputation depend on value-added services in patient care. Healthcare organizations can identify functional areas that need improvements to raise the value of their services by following a systematic strategy that includes needs assessment, patient data analysis, benchmarking, financial information analysis, and employee interviews. Positively, patient-centred care, technology use, building a solid safety culture, and enhancing staff collaboration and communication are all ways that Paradise Hospital’s administration may contribute value. The effectiveness and profitability of the hospital can increase as a result of these efforts, as can the patient experience and outcomes.

References

Doyle, G. W. (2022, February 1). Improving perioperative efficiency and patient throughput. Doras.dcu.ie. https://doras.dcu.ie/26605/

Ecer, C. F. J. (2023, January 3). ESG Modelling Framework: Quantification and Measurement of ESG Factors in the Profit and Loss Statement. Papers.ssrn.com. https://papers.ssrn.com/sol3/papers.cfm?abstract_id=4326728

Friedel, A. L., Siegel, S., Kirstein, C. F., Gerigk, M., Bingel, U., Diehl, A., Steidle, O., Haupeltshofer, S., Andermahr, B., Chmielewski, W., & Kreitschmann-Andermahr, I. (2023). Measuring Patient Experience and Patient Satisfaction—How Are We Doing It and Why Does It Matter? A Comparison of European and U.S. American Approaches. Healthcare, 11(6), 797. https://doi.org/10.3390/healthcare11060797

García-Díaz, A., Vilardell-Roig, L., Novillo-Ortiz, D., Gacto-Sánchez, P., Pereyra-Rodríguez, J. J., & Saigí-Rubió, F. (2023). Utility of Telehealth Platforms Applied to Burns Management: A Systematic Review. International Journal of Environmental Research and Public Health, 20(4), 3161. https://doi.org/10.3390/ijerph20043161

Singh, H., Mushtaq, U., Marinez, A., Shahid, U., Huebner, J., McGaffigan, P., & Upadhyay, D. K. (2022). Developing the “Safer Dx Checklist” of Ten Safety Recommendations for Health Care Organizations to Address Diagnostic Errors. The Joint Commission Journal on Quality and Patient Safety. https://doi.org/10.1016/j.jcjq.2022.08.003

Toni, M., & Mattia, G. (2022). The Digital Healthcare Revolution: Towards Patient Centricity with Digitization, Service Innovation and Value Co-creation. In Google Books. Springer Nature. https://books.google.com/books?hl=en&lr=&id=QaCYEAAAQBAJ&oi=fnd&pg=PP5&dq=By+implementing+a+patient-centered+care+model+that+puts+a+high+priority+on+patient+pleasure+and+involvement

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Paradise Hospital, Inc., is a for-profit hospital. As the facility’s new hospital administrator, you have been tasked with improving the service value of the hospital. The administration has not done this process since the hospital began operating in 1995. The investors are not familiar with the value proposition strategies of hospitals in current-day America. The goal is to improve patient services by focusing on quality of care.

Value Proposition in Patient Care

Note: You may create or make all necessary assumptions needed for the completion of this assignment.

Write a 4-6 page paper in which you:

Explain the meaning of value-added service as it pertains to patient care services, and argue the major reasons why it matters to add value to patient services. Justify your response.
Recommend a system for identifying the functional areas in which changes might be necessary in order to improve the hospital’s service value. Describe the key methods that you would use to acquire the information necessary to identify the specified functional areas.
Describe four specific areas where you believe the administration can add value in Paradise Hospital, and argue the most significant reasons why such a value proposition would improve the value of services to the patients.
Use at least four quality sources to support your writing. Choose sources that are credible, relevant, and appropriate. Cite each source listed on your source page at least one time within your assignment.
Use the Strayer University Online Library to find quality academic resources that are current (within the last five years) for this assignment.
This course requires the use of Strayer Writing Standards (SWS). The library is your home for SWS assistance, including citations and formatting. Please refer to the Library site for all support. Check with your professor for any additional instructions.

The specific course learning outcome associated with this assignment is:

Propose areas where a hospital can add value to patient services.