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Total Quality Management Concept

Total Quality Management Concept

Quality improvement is a framework employed to improve service delivery in an organization systematically. It aims to standardize the processes and structures to reduce variation and improve outcomes. My experience with quality improvement programs is that there must be proactive processes that recognize and solve prospective problems before they happen. Such proactive processes require the management to be foresighted and look at every aspect critically (O’Donohue & Maragakis, 2016). Another experience of quality improvement programs is that a team needs to determine and prioritize potential areas of improvement, collect data, analyze it, communicate results, and spread the successes. It implies that the quality improvement process must be done systematically to achieve desirable results.

One aspect that has led to the comprehensive strategic view of total quality improvement is that studies have shown that many organizations lose enormous resources because of inefficiencies in their operations (O’Donohue & Maragakis, 2016). Therefore, the purpose of a quality improvement program is that organizations produce according to high efficiency and cost-minimization standards.

A quality improvement program has a tremendous positive impact on the organization’s performance. First, it helps eliminate inefficiencies that lead to the wastage of resources, boosting profitability. Secondly, quality improvement helps in enhancing service delivery. For example, in the health care system, patients get new and good experiences (O’Donohue & Maragakis, 2016). Thirdly, quality improvement helps in minimizing the negative environmental impact of the firm’s operation. A firm focuses on operating sustainably through quality improvement, thus helping in ecological conservation. For instance, a firm that works sustainably reduces the emission of harmful gases and strives to minimize the release of waste materials into the water bodies and the surroundings, hence conserving the environment.

Some quality improvement initiatives fail because of specific reasons. The first one is a poor approach to quality improvement programs. The program is bound to fail when a firm does not have an organized way of improving quality (Clemmer, 2022). The second reason quality improvement plans fail is the inadequacy of resources. Quality improvement requires resources; thus, the program fails when firms do not allocate enough resources (Clemmer, 2022). Another reason quality improvement programs fail is the failure to embrace a continuous improvement culture.


Clemmer, J. (2022). Why Most Change Programs and Improvement Initiatives Fail. Retrieved from

O’Donohue, W& Maragakis, A (2016). Quality Improvement in Behavioral Health. Springer


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Primary Task Response: Within the Discussion Board area, write 250–300 words that respond to the following questions with your thoughts, ideas, and comments. This will be the foundation for future discussions with your classmates. Be substantive and clear, and use examples to reinforce your ideas.

Total Quality Management Concept

Total Quality Management Concept

Discuss the following points regarding the total quality management concept:

Discuss personal experience regarding quality improvement programs.
If you have no experience, you should gain some from friends or work colleagues or—as a last resort—news articles.
If news reports are used, references and in-text citations must be provided.
What has led to a more comprehensive strategic view of total quality management?
What impact did the quality improvement program have on the company or organization? Please provide specific examples demonstrating the effect.
Why do some quality initiatives fail?
Responses to Other Students: Respond to at least two classmates with a 100-word reply about their Primary Task Response regarding items you found compelling and enlightening. To help you with your discussion, please consider the following questions:

What did you learn from your classmate’s posting?
What additional questions do you have after reading the posting?
What clarification do you need regarding the posting?
What differences or similarities do you see between your posting and classmates?
Please use your text, Web resources, and all course materials to assist with your assignment.

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