Strategies to Improve Performance

Strategies to Improve Performance

For an old hospital such as ABC Hospital, which is still conservative in its approaches towards patient care, attracting and maintaining clients and even its qualified staff may be a great challenge. The most essential strategy ABC Hospital can implement to improve its performance is investing in innovative healthcare technologies. Investing in innovative healthcare technologies can help ABC Hospital compete with other hospitals both in the short- and long term. ABC should focus on investing in technologies supporting digitising patient and medical records, such as electronic health record (EHR) systems. The technologies should also include those that support collaboration among the various departments, health professionals, and patients in delivering health care services such as telehealth and EHRs.

Implementing these technologies has both advantages and disadvantages. For instance, EHRs support data sharing, communication, and review of data, which impact the speed, safety and quality of diagnosis as well as access to patient information (Quinn et al., 2019). Improving diagnostic speed and quality can improve quality, safety, and treatment duration, hence reducing care costs. This can make the hospital more attractive to patients. Additionally, investing in technologies such as telemedicine in a healthcare setting, such as in acute care, has been noted to improve the market competitiveness of healthcare organizations (Ofoma et al., 2021). Telehealth improves collaboration and communication among the health care teams and allows continuous patient monitoring, supporting timely response to health emergencies and delivering patient-centered care (Powers et al., 2020).

These elements of telehealth help improve patient and provider satisfaction, leading to retaining clients qualified staff, and attracting new clients. However, implementing these innovative healthcare technologies has its drawbacks, such as the costs of acquiring and installing the technologies and training users on the effective use of the technologies, the need for continuous upgrading, and regulatory requirements for the use of healthcare technologies.

References

Ofoma, U. R., Maddox, T. M., Perera, C., Waken, R. J., Drewry, A. M., Liu, L., Boyle, W., Kollef, M., & Maddox, K. E. J. (2021). Characteristics of U.S. Acute Care Hospitals That Have Implemented Telemedicine Critical Care. Critical Care Explorations, 3(7), e0468. https://doi.org/10.1097/CCE.0000000000000468

Powers, K., Neustrup, W., Sossoman, L. B., Dexter, A., Clark, K., Ferrante-Fusilli, F. A., Ross, T. C., Thomas, C., & Saine, A. (2020). Simulations using telehealth to collaborate with other health-care professionals: effect on pre-licensure nursing students’ competencies and amount of collaboration in the clinical setting. Journal of Interprofessional Care, 35(3), 1–8. https://doi.org/10.1080/13561820.2020.1780203

Quinn, M., Forman, J., Harrod, M., Winter, S., Fowler, K. E., Krein, S. L., Gupta, A., Saint, S., Singh, H., & Chopra, V. (2019). Electronic health records, communication, and data sharing: Challenges and opportunities for improving the diagnostic process. Diagnosis, 6(3), 241–248. https://doi.org/10.1515/DX-2018-0036/MACHINEREADABLECITATION/RIS

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Strategies to Improve Performance

Consider the following scenario and use it to respond to the following in a minimum of 175 words:

ABC Hospital is a small, privately owned community hospital. It has been struggling to survive financially as reimbursement rates have declined, and consumers are drawn to the larger, state-of-the-art hospital facilities in urban areas that are perceived to have better quality. ABC Hospital was built in 1960 and has been operating in the same manner for many decades. The hospital meets legal and regulatory requirements but has not kept pace with some of the newer technologies and patient conveniences becoming more prevalent in the healthcare industry.

What strategies can the organization take to survive, improve performance, and compete with other hospitals over the next 5 years?
What are some advantages or disadvantages of these strategies?