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Standard Performance Measures

Standard Performance Measures

Best Doctors Inc. Products

The Best Doctors website is an online platform with over 50,000 of the best health specialists worldwide. The platform offers patients assistance regarding their illness at their comfort since they don’t have to travel to the hospital to seek assistance. The website has four functions: first, helping patients confirm the diagnosis and decide on the treatment options available. Secondly, the platform allows clients to raise their concerns for expert advice. Thirdly, the platform assists patients in finding a specialist for their condition in their locality. Lastly, the platform can also be utilized by patients seeking further guidance regarding their care (Best Doctors, 2022). Generally, the venue can help patients get appropriate information or remotely seek clarification regarding their illness.

Addressing Mary’s Case Differently

I feel there would be better handling of the case so that the patient wouldn’t have to undergo the frustrations of paying bills. Given the above description of the roles of the Best Doctors website, it would be essential to direct Mary to the appropriate source of information. Unlike the Best Doctors website, with the best specialists worldwide ready to attend to patients’ concerns, WebMD should only be used for learning purposes and research, not for clarification, since WebMD is author-oriented. With other healthcare personnel, the doctor would have collaborated to educate the patient and further referred her to the Best Doctors website rather than conducting a series of investigations that cost the patient.

My Observations about the Current Consumer Involvement in Healthcare

With the advanced technology worldwide, patients present to the healthcare facilities when they are more informed. Most patients and their relatives seek medical services when they know their suffering (Kelly et al., 2020). Consequently, healthcare workers are encouraged to help such patients by directing them to the appropriate sources to get information regarding their health. This case study explicitly educates how using computers to seek healthcare information may be misleading if the information is not searched from the right site.


Best Doctors. (2022). Best Doctors. Retrieved 15 March 2022, from


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Standard Performance Measures

Standard Performance Measures

Standard Performance Measures
Standard performance measures collect data across similar functions, processes, costs, and providers. Benchmarking against these standards has proven helpful in healthcare as a tool to measure many facets of quality. Carefully evaluating these measures allows for management to design appropriate programs to assist with healthcare service needs and for patients to make decisions about facility and provider services. Best Doctors, Inc. and WebMD are examples of these tools. Your discussions will focus on using information from these websites to make healthcare decisions.

Using the South University Online Library or the Internet, research these measures and how they allow management to design appropriate programs to assist with healthcare service needs.

Based on your readings and research, answer the following:

Present a brief overview of the purpose of each Best Doctors, Inc. product. How are the “Best Doctors” of each type determined? Click here to visit the official Best Doctors website.
Next, click here to read a case study about Mary Jones.

Mary faced several challenges in her ordeal, mainly dealing with her diagnosis and treatment. This resulted from her ability to seek additional assistance and find a diagnosis. She reviewed the WebMD website for additional data and other specialty physician sources. Click here to visit the official WebMD website.

Do you feel this could have been addressed differently? Why?
Based on the information presented in this case, what are your observations about current consumer involvement in healthcare? What does this case teach about using computers to seek healthcare information?
Use your course and textbook readings and the South University Online Library to support your work. As in all assignments, cite your sources in your career and provide references for the citations in APA format.

Your initial posting should be addressed at 150-300 words. Submit your document to this Discussion Area by the due date assigned. Be sure to cite your sources using APA format.

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