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Role of Information Technology in Supporting Organizational Performance

Role of Information Technology in Supporting Organizational Performance

Information technology (IT) has revolutionized the way organizations conduct their businesses. It has enhanced overall business performance, reduced operations, and provided new communication channels with clients and partners. This essay will examine how IT helps boost organizational performance, concentrating on eBusiness and Business 2.0 and the advantages and drawbacks of employing these tools.

Disruptive technologies are new inventions that disrupt established markets and alter how firms function. On the other hand, sustaining technologies are little enhancements to current technologies that boost their usefulness or performance (Melnyk et al., 2019). Facebook, Snapchat, Twitter, and LinkedIn are all instances of maintaining technologies since they enhance existing social media networks. However, they have also impacted conventional networking, marketing, and communication forms.

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Business 2.0 v E-Business

Business 2.0 refers to using Web 2.0 technologies in business, including social media, blogs, wikis, and other collaborative tools. In contrast to e-business, it stresses the value of user-generated content and cooperation in corporate operations. E-business is the practice of conducting commercial operations through electronic technology, such as managing supply chains, conducting online transactions to purchase and sell goods and services, and corresponding with clients and business partners. Businesses can profit significantly from both e-business and Business 2.0. Organizations can use e-business to increase their market share, lower expenses, provide better customer service, and streamline operations. Business 2.0, on the other hand, enables organizations to interact with clients and partners in novel ways, encourages cooperation and knowledge sharing, and boosts creativity and innovation.

These technologies, however, come with some difficulties. Businesses must secure the security of their online transactions and consumer data, which demands significant investments in IT infrastructure. Primary training and cultural change investments are necessary to encourage collaboration and knowledge sharing in Business 2.0. Effective management of user-generated material is also essential to ensure that it adheres to the goals and values of the organization (Setyowati et al., 2019). Businesses must implement efficient solutions to mitigate these problems. Organizations need to invest in secure IT infrastructure, ensure their online content is reliable and accurate, and have efficient customer support systems to conduct e-business. To foster collaboration and knowledge sharing for Business 2.0, businesses must engage in training and cultural transformation. They must also develop explicit standards and rules for user-generated content, ensuring that it adheres to the organization’s goals and values.

Term Paper Topic

The topic selected for the term paper is cyberbullying. The effect of technology on social connections, especially among young people, must be considered, even though it may not seem immediately related to e-business. Cyberbullying, which affects millions of children and teenagers worldwide, has grown in importance with the rise in social media use and online communication. Businesses and organizations can use technology to foster positive social connections and raise awareness about cyberbullying. They can interact with young people, exchange knowledge and resources, and offer support and direction through social media and other internet channels. They can also create projects and educational programs to advance respect, tolerance, and empathy for others.


Melnyk, L., Dehtyarova, I., Kubatko, O., Karintseva, O., & Derykolenko, A. (2019). Disruptive technologies for the transition of digital economies towards sustainability. Економiчний часопис-XXI, (9-10), 22-30.

Setyowati, W., Widayanti, R., & Supriyanti, D. (2021). Implementation Of E-Business Information System In Indonesia: Prospects And Challenges. International Journal of Cyber and IT Service Management1(2), 180-188.


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This week, we will be looking at the role of information technology in supporting organizational performance. We will also be examining information technology concepts in relation to management issues, such as how IT supports people and organizational activities and how IT supports supply chains and enterprise systems.

Role of Information Technology in Supporting Organizational Performance

Role of Information Technology in Supporting Organizational Performance

We will take a close look at how business works. We will discuss the effects of disruptive technologies (What they are), look at the advantages of doing business today, review tools for connecting and communicating,, and discuss the challenges of eBusiness. We will also review Web 2.0 and define the next generation of online business opportunities.

Facebook, MySpace, and LinkedIn considerations as forms of disruptive or sustaining technology
Business 2.0 v e-business
Compare and contrast benefits and challenges associated with e-business and Business 2.0
Recommendation for business strategies

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