Response to the Hansei Process in Action- Reflecting on Coursework and Future Strategies
Responding to Jesica Miller
Hello,
Great work with your post. Using the Hansei process, I realize we have identified common suggestions that could go a long way to correct mistakes or improve how Netflix treats its employees. Since the Hansei process helps amend past errors, more may be improved before a termination decision follows (Toyota, 2016). Common suggestions identified include reflecting on whether the employee received sufficient training and managerial support to deliver her assignment. We also agree that the employee should accorded the necessary resources to accomplish her tasks.
To avoid the situation from repeating in the future, respective managers should provide necessary feedback. Timely feedback allows employees to implement corrective measures to improve performance (Marthouret et al., 2016). If they cannot improve by themselves, they may request managers to help them improve. Indeed, as you rightly put it, rushing to terminate is not an effective solution.
References
Toyota. (2016, May 31). Hansei – Toyota Production System guide. Toyota UK Magazine. https://mag.toyota.co.uk/hansei-toyota-production-system/
Marthouret, E., Sigvardsson, S., Svjetlana, S., & Dragisic, P. (2016). The effect of quick feedback on employee motivation and performance A qualitative study on how to formulate effective feedback. https://www.diva-portal.org/smash/get/diva2:1034884/FULLTEXT01.pdf
Responding to Karen Howe
Hello,
This is an insightful post. Defining the Hansei process as a reflective exercise designed to identify mistakes and prevent their recurrence makes it possible to always improve after making mistakes (Toyota, 2016). One of the suggestions I share with you is the need to ensure that everyone at the company is on the same page. If the company cannot revert to manual systems for some employees, they should provide training services to avoid leaving them behind.
To avoid a recurrence of the situation in the future, Netflix should regularly discuss performance issues with their employees. By keeping employees updated about the company’s performance needs, they will make efforts to improve. If the company makes its employment policies explicit, they are less likely to be liable for termination suits (Hirsch, 2008). A wrongful termination suit is expensive, and Netflix should do everything possible to avoid it.
References
Hirsch, J. M. (2008). The Law of Termination: Doing More With Less. Maryland Law Review, 68(1), 89.
Toyota. (2016, May 31). Hansei – Toyota Production System guide. Toyota UK Magazine. https://mag.toyota.co.uk/hansei-toyota-production-system/
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Question 
Reflect on the coursework that you completed while working toward the final project in this course, which you will be submitting this week, using the Hansei process. Identify two things you would do differently if you were involved in a similar situation at Netflix in the future. Explain your rationale for the items you have identified and what your different approach would be. This will help you to create clear plans for ensuring that it does not reoccur.
Response to the Hansei Process in Action- Reflecting on Coursework and Future Strategies
In your responses to peers, indicate whether you have similar areas of improvement and provide suggestions for avoiding this situation in the future.
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