Organizational Culture and Model Within the Doctor’s Office

Organizational Culture and Model Within the Doctor’s Office

Ava’s behavior and code of conduct at the doctor’s office describe a patient-oriented, friendly, and collaborative culture. Therefore, I would characterize it as a clan culture within a facility. In practice, the clan culture expects the medical administrative assistant to maintain a friendly environment, handle office duties like billing services, collaborate with other workers, and schedule appointments (Cataldo, 2021). Ava has embraced the responsibilities positively and with enthusiasm; therefore, it is evident that the culture within this facility is clan culture, as demonstrated by her behavior. The rationale for this is based on the fact that organizational culture is shown through aspects such as friendliness, positive collaboration with colleagues, and, most importantly, compassion for the needs of the patients within the healthcare industry (Pelau et al., 2021).

Ava’s behavior reflects the clan culture in this scenario; she is always smiling, which shows that the office maintains a friendly environment since smiling is a gesture of friendliness. Ava is also always positively chatting with coworkers, which reflects the collaboration within this office because only collaborating colleagues can maintain healthy, positive interactions. She also shows compassion by going above and beyond for the patients, which shows that the culture promotes understanding for the patients, as explained through her behavior. A clan culture within healthcare also helps patients make insurance claims, demonstrated by Ava’s efforts in calling the companies on the patient’s behalf. She also prepares all paperwork in advance so that patients don’t queue in waiting, which shows that the office highly maintains good schedules, a trait of the clan culture within the healthcare practice.

References

Cataldo, J. (2021). Exploring the Role of Organizational Context in Interprofessional Collaboration: A Mixed Methods Study. Southern Illinois University at Carbondale.

Pelau, C., Dabija, D. C., & Ene, I. (2021). What makes an AI device human-like? The role of interaction quality, empathy, and perceived psychological anthropomorphic characteristics in accepting artificial intelligence in the service industry. Computers in Human Behavior, 122, 106855.

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In the discussion board area, write 200–250 words that respond to the following questions with your thoughts, ideas, and comments. This will be the foundation for future discussions with your classmates. Be substantive and clear, and use examples to reinforce your concepts.

For this Discussion Board, please complete the following:

Ava is the medical administrative assistant at a doctor’s office. She always smiles, positively chats with her coworkers, and goes above and beyond for patients. Ava calls the insurance companies for patients and always has all the paperwork ready, so no one has to wait.

Based on Ava’s behavior, how would you describe the culture at the doctor’s office? How does her behavior reflect the culture? Tip: An organization’s culture includes many aspects, including how workers behave and how the work is done.

Responses to Other Students: Respond to at least two classmates with at least a 50–100-word reply about their Primary Response regarding items you found compelling and enlightening. To help you with your discussion, please consider the following:

What differences or similarities do you see between your posting and your classmates’?