Organizational Behaviors and Culture Memo

Organizational Behaviors and Culture Memo

To: Team Members

From: The  Practice Manager

CC: Other Recipients

Date: 21/04/2023

Subject: Embracing Change in Response to the COVID-19 Pandemic

Greetings

As we continue to navigate the changing landscape of the healthcare industry, I wanted to discuss some of the internal and external factors shaping our organizational behavior and culture. Specifically, I want to focus on two key influences driving change within our company.

Top Internal and External Influences

The first influence is an internal one, and that is staffing. With the demand for healthcare services increasing in the wake of the pandemic, we need to ensure that we have the right people in the right roles to meet these demands. This means that we may need to adjust our hiring practices and restructure our teams to ensure we have the necessary skills and expertise to provide the best possible care to our patients. While this may be a challenging process, I am confident that we can work together to identify the areas where we need to make changes and ensure we have the support and resources to make these changes successfully.

The second influence is an external one: the pandemic itself. COVID-19 has drastically altered how we deliver care, with the widespread adoption of telehealth being one of the most significant changes. While this may have been a daunting prospect at first, telehealth has the potential to revolutionize how we provide healthcare services to our patients. By leveraging technology, there will be more convenient and accessible care that meets the needs of patients in a rapidly changing world (Addotey-Delove et al., 2023). However, this will require a significant shift in our organizational culture and behavior, as we must embrace new technologies and processes to ensure we deliver the best possible care.

Specific Changes

I want to provide more detailed information about the changes we will implement in response to the internal and external influences impacting our organization. For staffing, we will review and adjust our hiring practices. In light of the evolving healthcare landscape, reviewing hiring practices and making any necessary adjustments ensures the right people have the right roles (Washington et al., 2022). This will involve identifying the specific skills and expertise required to meet our patients’ demands and the competencies that are essential for our team members to succeed in their roles.

Secondly, we will restructure our teams. We may need to restructure our teams to ensure we can provide our patients with the best possible care. This could involve consolidating roles, creating new positions, or reorganizing reporting structures. We aim to create teams optimized for efficiency and effectiveness while providing opportunities for growth and development.

Third, we will implement leadership development programs: Strong leadership is essential to the success of our organization. To support our team members in their leadership roles, we will implement leadership development programs that will provide training and support to help them develop the skills and competencies required to lead their teams effectively.

Further, we will expand the use of telehealth services. The pandemic has prompted a significant shift toward telehealth services. To meet the needs of our patients and maintain our competitive edge, we will expand our use of telehealth services to provide more accessible and convenient care. This will involve adopting new technologies and processes to enable us to deliver high-quality care remotely. Additionally, we will develop new protocols for infection control. In light of the ongoing pandemic, we will be developing new protocols for infection control to ensure the safety of our patients and team members. This will involve reviewing and updating our existing policies and procedures and implementing new practices such as increased use of personal protective equipment, regular testing, and social distancing measures.

Lastly, we will enhance communication and collaboration. The pandemic has highlighted the importance of effective communication and collaboration across our organization. To ensure that we are working together effectively, we will enhance our communication channels and implement new collaboration tools to enable our team members to work together more effectively, regardless of their location.

I understand that change can be difficult and that some of us may be apprehensive about these developments. However, we are committed to supporting every team member throughout this process and will provide you with the training, resources, and support you need to succeed. I also encourage everyone to approach these changes with an open mind and a positive attitude. Working together can create a culture responsive to our patient’s needs and support our team’s growth and development.

Potential Impacts and Time Frame of Changes

Review and adjust our hiring practices

This change will help us ensure that we have the right people in the right roles, ultimately resulting in a more efficient and effective organization. This change will be implemented within the next three months and will positively impact our ability to meet the demands of our patients.

Restructure our teams

While this change may involve some initial disruption, the long-term benefits outweigh any short-term challenges. We anticipate implementing this change over the next six months, with ongoing monitoring and adjustments as needed.

Implement leadership development programs

Implementing leadership development programs ensures that team members are equipped with the skills and competencies required to lead their teams effectively (Lyman et al., 2023). We anticipate implementing this change over the next year, with ongoing support and training provided to our team members.

Expand the use of telehealth services

This change will enable us to provide more accessible and convenient care to our patients, which will positively impact patient satisfaction and outcomes. This change should be implemented within the next three months, with ongoing monitoring and adjustments as needed.

Develop new protocols for infection control

While this change may involve some initial disruption, the long-term benefits in terms of patient safety and staff health will outweigh any short-term challenges. We anticipate implementing this change over the next six months, with ongoing monitoring and adjustments as needed.

Enhance communication and collaboration

This change will help ensure we work together effectively and efficiently, regardless of our physical location. This change should be implemented within the next three months, with ongoing monitoring and adjustments as needed.

Overall, we recognize that these changes may be challenging. Still, we are committed to working together as a team to implement them to minimize disruption and maximize benefits. We appreciate your ongoing dedication and commitment to our organization and look forward to working with you to achieve our goals.

Thank you for your continued dedication to our organization and our patients.

Sincerely,

Practice Manager

References

Addotey-Delove, M., Scott, R. E., & Mars, M. (2023). Healthcare Workers’ Perspectives of mHealth Adoption Factors in the Developing World: Scoping Review. International Journal of Environmental Research and Public Health, 20(2), 1244. https://doi.org/10.3390/ijerph20021244

Lyman, B., Prothero, M. M., & Parchment, J. (2023). Building Organizational Learning Capacity: A Road Map for Nurse Executives. Nurse Leader. https://doi.org/10.1016/j.mnl.2022.12.019

Washington, V., Franklin, J. B., Huang, E. S., Mega, J. L., & Abernethy, A. (2022). Diversity, Equity and Inclusion in Clinical Research: A Path towards Precision Health for Everyone. Clinical Pharmacology & Therapeutics. https://doi.org/10.1002/

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Imagine you are joining a healthcare company as a practice manager after the response to the COVID-19 pandemic. The entire healthcare industry has changed due to this external influence. One of the major initiatives is the use of technology (e.g., telehealth). Your job responsibilities include analyzing internal and external influences that cause changes in organizational behavior and culture. Once you have identified a change that is occurring, you need to communicate with your team in a way that is clear, engaging, and motivating to gain employee buy-in; this is effective change management.

Assessment Audience
Your memo should be:

Directed to your team
Engaging, positive, honest
Considerate of people’s resistance to change
Incorporate motivational strategies to earn the employees’ buy-in

Assessment Directions
As a manager, you will write a 700- to 1,050-word memo directly to your team in which you:

Identify a top internal (e.g., staffing) and external (e.g., pandemic) influence that would cause change to the culture/organization behavior.
Announce the specific changes to your team (clear and concise message).
Share the potential impacts and the time frame of the changes.

Consider your delivery and word choice to encourage your team to embrace the changes and create a smooth transition.

Cite at least 2 references according to APA guidelines and add them as a separate references page.