Online and Text-Based Applications
When operating online/text-based services, it is crucial for the human services professional practitioner to be aware of the ethical framework. Practitioners can also make sure the client is comfortable while following the conversation. Practitioners should be mindful of possible confusion with text-based communication (National Organization for Human Services, 2015).
As a Practitioner, I will always maintain a professional tone and remain sensitive to the service user’s safety. I will adapt the helping skills to specifically address the online/text-based setting by using language that the client is comfortable with and can comprehend (Nesmith, 2019).
To convey listening skills, I will ask open-ended questions to better understand the service user’s experiences and moods. I will purposely use these questions to encourage the conversation between the service user and me. I will also ensure that I am attentive to get all vital information, which would make the foundation of the dialogue. This information will help me recognize and predict the service user’s problems (Liu et al., 2022). National Organization for Human Services ethics suggests that listening to the service user’s concerns is vital in allowing the service user to feel heard and understood. Listening builds the basis for providing practical assistance and support to the service user.
Given Grand Prairie, Texas’s laws, I will demonstrate listening and empathy skills by actively listening to the user’s interests and acknowledging his feelings. As a result, I will be able to respond more effectively.
To convey empathy, I will use statements that show understanding of the client’s thoughts and feelings, like “I feel for you, that was a tough situation, and I am sorry for what happened.” Being mindful is also crucial for helping a service user in a difficult situation. I can demonstrate this skill in an online/text-based setting by being aware of the client’s reactions and responses. I will display the skill by being respectful and non-judgmental with the client and giving him more thoughts on improving the situation (Liu et al., 2022).
References
Liu, Y., Mayfield, R., & Huang, Y. (2022). Discovering the Hidden Facts of User-Dispatcher Interactions via Text-based Reporting Systems for Community Safety (arXiv: 2211.04618). http://arxiv.org/abs/2211.04618
National Organization for Human Services. (2015). Ethical Standards for Human Services Professionals. https://www.nationalhumanservices.org/ethical-standards-for-hs-professionals.
Nesmith, A. (2019). Reaching Young People Through Texting-based Crisis Counseling Links to an External Site. Advances in Social Work, 18(4), 1147. https://doi.org/10.18060/21590
ORDER A PLAGIARISM-FREE PAPER HERE
We’ll write everything from scratch
Question 
Texting is an informal “shortcut” communication, full of abbreviations, meant to be read and responded to quickly, and often lacking in context. These qualities can pose difficulty for the human services professional practitioner who must not only convey appropriate helping skills but also remain professional. As more and more organizations engage in remote services, practitioners must be ready to meet this challenge.
Online and Text-Based Applications
In this Discussion, you work through a scenario in which you receive a series of texts from a service user. You then share your approach with colleagues.
Explain how you would adapt your helping skills to address the online/text-based setting in the scenario. How could you professionally convey listening, empathy, and mindfulness in words only? Consider the National Organization for Human Services ethical standards and your local laws in determining your approach to address the service user’s concerns.
resources
National Organization for Human Services. (2015). Ethical standards for human services professionalsLinks to an external site.. https://www.nationalhumanservices.org/ethical-standards-for-hs-professionals
Nesmith, A. (2019). Reaching young people through texting-based crisis counseling links to an external site.. Advances in Social Work, 18(4), 1147–1164. https://doi.org/10.18060/21590
McWhorter, J. (2013, February). Texting is killing language. JK!!!Links to an external site. [Video]. TED Conferences. https://www.ted.com/talks/john_mcwhorter_txtng_is_killing_language_jk
Note: The approximate length of this media piece is 14 minutes.
Document: Texting Scenario (PDF)
Complete the order form and upload all of your files, including any instructions, rubrics, or other materials provided by your instructor. 
Complete the order payment after filling in the order form. We’ll receive your order and assign it to a writer.
The assigned writer will complete your paper and forward it to our Editing Team for review and approval.
Once approved by the editor, the completed paper will be uploaded to your account for you to download, review and approve.