Objectives of Healthcare Organizations

Objectives of Healthcare Organizations

Good objectives for a healthcare organization are SMART (specific, measurable, achievable, realistic, and time-bound) (Centers for Disease Control and Prevention, 2022). Some examples of good objectives for a healthcare organization may include objectives focused on improving the levels of safety and quality of care, improving patient experience and satisfaction, and improving the efficiency of operations for the organization, including the efficiency of care delivery and response to client needs. Other good objectives a healthcare organization can set include improvement of the organization’s financial performance and levels of retention. The measurements of objectives in healthcare organizations are selected based on context (Endeshaw, 2021). However, the best measures of objectives focus on the volume of services and patient services and organization structures, including provider attitudes, outcomes, and processes. In addition, the best measurements of SMART objectives for the healthcare organization include measurements based on patient feedback on their perceived quality of services, number of patients services within a day, the length of wait times, patient-nurse rations, rate of medication errors, and average length of stay.

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 References

Centers for Disease Control and Prevention. (2022, November 22). Develop SMART Objectives. CDC. https://www.cdc.gov/publichealthgateway/phcommunities/resourcekit/evaluate/develop-smart-objectives.html

Endeshaw, B. (2021). Healthcare service quality-measurement models: a review. Journal of Health Research, 35(2), 106–117. https://doi.org/10.1108/JHR-07-2019-0152/FULL/PDF

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What are some good strategic objectives and measurements of objectives for a healthcare organization?