Interview Questions That Would Help Assess User Needs as HSPPs who take on a full-time role as a Case Manager Work
As an HSPP working with Abigail, the fictional service user in the provided transcript, here are questions that could be used to assess her needs:
Question One
How has caring for Adam and Robbie impacted your mental and emotional health?
Caregivers often experience high levels of stress, anxiety, and depression, which can impact their overall well-being (Goto et al., 2023). This question aims to understand Abigail’s mental and emotional state due to caring for her grandchildren, who seem to be dealing with various issues. It would provide insight into whether Abigail is experiencing stress or overwhelming feelings that may require attention.
Question Two
What support or resources do you currently have to help you cope with the challenges of caring for Adam and Robbie?
Caregivers should explore resources such as respite care, support groups, and counseling services to help them manage their responsibilities. This question seeks to identify any support systems Abigail may already have. This may include family or friends or any resources that could assist her in caring for her grandchildren, such as financial aid or counseling services.
Question Three
How can we work together to ensure that Adam receives the help and that you feel supported?
Collaboration between caregivers and mental health professionals is essential in developing an effective treatment plan for individuals with mental health needs (Yamaguchi et al., 2022). This question aims to involve Abigail in helping Adam rather than assuming she is solely responsible for his care. It encourages collaboration between Abigail and the HSPP and opens up a dialogue about how the HSPP can support her as a guardian.
Question Four
What are your goals for yourself and your grandchildren in the next six months?
Setting achievable goals to promote positive outcomes and increase motivation is important. This question aims to identify Abigail’s short-term goals and aspirations for her family. It can help the HSPP understand what Abigail’s priorities are and what she hopes to achieve with the support of the HSPP. Additionally, it can help the HSPP develop a plan of care that aligns with Abigail’s goals and supports her in achieving them.
References
Goto, Y., Morita, K., Suematsu, M., Imaizumi, T., & Suzuki, Y. (2023). Caregiver Burdens, Health Risks, Coping and Interventions among Caregivers of Dementia Patients: A Review of the Literature. Internal Medicine. https://doi.org/10.2169/internalmedicine.0911-22
Yamaguchi, S., Abe, M., Kawaguchi, T., Igarashi, M., Shiozawa, T., Ogawa, M., Yasuma, N., Sato, S., Miyamoto, Y., & Fujii, C. (2022). Multiple stakeholders’ perspectives on patient and public involvement in community mental health services research: A qualitative analysis. Health Expectations. https://doi.org/10.1111/hex.13529
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Question
HSPPs who take on a full-time role as case managers work with multiple cases at a time, each consisting of one or more service users with unique backgrounds and needs. Those needs may not be immediately apparent or easily articulated by the service user. Thus, in the assessment phase, HSPPs engage in interviewing to obtain information about needs and gaps in their service users’ lives. In developing questions, HSPPs learn to acknowledge what they don’t know and what would help them truly understand the situation.
Interview Questions That Would Help Assess User Needs as HSPPs who take on a full-time role as a Case Manager Work
Questions can also move beyond the facts. A question that is well-timed and phrased, as Coleman says, can unlock the capacity for transformation in others. In this way, case management interviews can be both informational and transformational.
In this Discussion, you develop questions to use with your fictional service user in assessing their needs.
Identify the Hart City service user(s) you are working with, and then develop 3–4 questions that would help you assess their needs. Explain how these questions would be effective in ascertaining the information that you need from the service user(s).
resources:
Woodside, M., & McClam, T. (2018). Generalist case management: A method of human service delivery (5th ed.). Cengage.
Chapter 6: Assessment Phase of Case Management (pp. 178–204)
Chapter 7: Effective Intake Interviewing Skills (pp. 205–235
Woodside, M., & McClam, T. (2018). Generalist case management: A method of human service delivery (5th ed.). Cengage.
Chapter 8: Service Delivery Planning (pp. 236–273)
National Council for Behavioral Health. (2018, June 19). SMART goals in behavioral health links to an external site. [Video]. YouTube. https://www.youtube.com/watch?v=QyxiEpIOXyI
Note: The approximate length of this media piece is 7 minutes