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Human Resources Challenges-How to Address Challenging Situations

Human Resources Challenges-How to Address Challenging Situations

Human Resources Challenges-How to Address Challenging Situations

The Chosen Scenario: Samantha Jones (Point Clinic)

Samantha Jones’s issues include poor treatment by management, long work hours, under-compensation, and under-appreciation. These issues could also have potential legal implications for Point Clinic if the employees decide to take any action (Matsumoto, 2019). For example, they can file a lawsuit or report the company to regulatory authorities if they are not satisfied with the action taken by management. Financially,  underpayment could lead to a cut in productivity and increased employee turnover. Employees who feel underappreciated will likely leave the company once they find better opportunities elsewhere, reducing their productivity.

The other important issue in this scenario is Point Clinic’s organizational policies. The company has policy that requires employees to work long hours, leading to physical and mental health issues (Mousa & Othman, 2020). Prolonged exposure to stress at the workplace can affect employees’ personal lives, negatively impacting their productivity and leading them toward burnout.

HR is responsible for ensuring the workplace is protected from discrimination and harassment. They must also investigate employee claims, take corrective action, and ensure the company complies with all relevant laws and regulations. In this scenario, the HR professional would need to meet with Samantha Jones and the other employees who sent emails to discuss the situation. The HR would then need to work with management to develop a plan that addresses the employees’ concerns. It may involve company operations changes, such as shorter work hours or increased pay.

One strategy an organization could use to prevent this type of scenario from occurring is to establish an effective communication system. It would involve regularly communicating with employees about their concerns and ensuring they feel comfortable voicing any issues they may have (Stahl et al., 2020). Another strategy the organization could use is conducting exit interviews with employees who leave the company. The organization can then take corrective action to address these issues before they become problematic.


Matsumoto, A. (2019). Effective human resource management strategy for hospital nursing organizations. Management Science Letters, 9(2), 243-252.

Mousa, S. K., & Othman, M. (2020). The impact of green human resource management practices on sustainable performance in healthcare organizations: A conceptual framework. Journal of Cleaner Production, 243, 118595.

Stahl, G. K., Brewster, C. J., Collings, D. G., & Hajro, A. (2020). Enhancing the role of human resource management in corporate sustainability and social responsibility: A multi-stakeholder, multidimensional approach to HRM. Human Resource Management Review, 30(3), 100708.


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Human Resources Challenges-How to Address Challenging Situations

Human Resources Challenges-How to Address Challenging Situations

With these thoughts in mind, consider the following two scenarios:

James Samuelson, a laboratory technician, entered the Point Clinic on Monday bearing a rainbow lanyard as a symbol and support of inclusion and diversity in the workplace for the LGBTIQ+ movement. By Tuesday afternoon, James received two disturbing email messages from unknown senders. James quickly reported and shared the emails with the head of the clinic’s HR department. James was highly concerned about the incident and how this might affect coworker relationships at the clinic.

Samantha Jones, an employee at Point Clinic, shared her concern with the executive leadership on how she felt about recent events involving management’s poor treatment, long work hours, under-compensation, and under-appreciation. The Point Clinic executives received four emails similar to Samantha’s on the same day. The executives met with the small Point Clinic HR department to discuss a plan to address these concerns, but financial constraints were the main concern raised during the meeting.
Select one of the two scenarios to focus on for this Discussion. For the scenario you select, respond to the following:

By Day 4
Post a comprehensive response to the following:

Summarize the financial, legal, and ethical issues related to the scenario you selected.
Describe another important issue related to the scenario (e.g., public health/safety concerns, organizational policies, government regulations).
Explain an HR professional’s roles and responsibilities in addressing the problem in the scenario you selected. What could an HR professional do to fulfill those responsibilities?
Describe at least one strategy an organization could use to prevent this type of scenario from occurring. Explain why you think the strategy you selected would be effective.

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