HRCS-310 – Midterm Exam
Results for question 1.
1 / 1 point
A firm monitored its employees’ emails and Internet use while on the job. That firm is in violation of the Electronic Communications Privacy Act of 1986.
True
, Not Selected
Correct answer:
False
Results for question 2.
1 / 1 point
Women who are employed full-time today make about __________ percent of what men employed full-time make.
58
, Not Selected
70
, Not Selected
Correct answer:
83
91
, Not Selected
Results for question 3.
1 / 1 point
Gene uses HR data such as employee demographic information, performance ratings, and employee surveys to try to predict which employees are most likely to quit. Gene is making use of
big (HR) data.
, Not Selected
Correct answer:
workforce (HR) analytics.
HR data crunching.
, Not Selected
HRIS analysis.
, Not Selected
Results for question 4.
1 / 1 point
Approximately __________ percent of mothers with school-age children are employed.
10
, Not Selected
30
, Not Selected
50
, Not Selected
Correct answer:
70
Results for question 5.
1 / 1 point
Oftentimes, knowledge goes unshared and unused in organizations because
employees lack motivation.
, Not Selected
of an ineffective human resources information system.
, Not Selected
Correct answer:
of the organizational culture.
employees lack proper training.
, Not Selected
Results for question 6.
1 / 1 point
XLT Corp. wants to employ workers who work out of their homes rather than in the traditional office environment. XLT Corp. is considering outsourcing.
True
, Not Selected
Correct answer:
False
Results for question 7.
1 / 1 point
When external forces have already affected an organization’s performance, the strategic changes made by the organization to combat those forces are said to be
proactive.
, Not Selected
intentional.
, Not Selected
Correct answer:
reactive.
negative.
, Not Selected
Results for question 8.
1 / 1 point
XLT Corp. used __________ when it moved jobs from India to Mexico, which is closer to its domestic market in the United States.
Correct answer:
nearshoring
outsourcing
, Not Selected
homeshoring
, Not Selected
furloughing
, Not Selected
Results for question 9.
1 / 1 point
Older workers are generally undependable and prefer to operate like free agents.
True
, Not Selected
Correct answer:
False
Results for question 10.
1 / 1 point
Technology—and automation in particular—has reduced the number of jobs that require routine tasks and little skill and has increased the number of jobs that require considerable skill.
Correct answer:
True
False
, Not Selected
Results for question 11.
1 / 1 point
XLT Corp. needs to take some steps to manage the size of its workforce. All of the following options could help achieve that goal EXCEPT
furloughing.
, Not Selected
homeshoring.
, Not Selected
Correct answer:
employee leasing.
outsourcing.
, Not Selected
Results for question 12.
1 / 1 point
Pat is in a demographic group that currently accounts for slightly more than half of the American workforce. Pat is most likely female.
True
, Not Selected
Correct answer:
False
Results for question 13.
1 / 1 point
Organizational core values form the foundation of a firm’s decisions.
Correct answer:
True
False
, Not Selected
Results for question 14.
1 / 1 point
When developing a statement that provides a perspective on where her company is headed and what the organization can become in the future, Elana is working on the organization’s mission.
True
, Not Selected
Correct answer:
False
Results for question 15.
1 / 1 point
Clara’s firm has been unable to execute effectively. Clara feels that this can be corrected through educational learning. Clara wants to address which section of the “4As” framework?
Alignment
, Not Selected
Correct answer:
Agility
Ability
, Not Selected
Architecture
, Not Selected
Results for question 16.
1 / 1 point
In international joint ventures, the issue of culture is one of the top concerns.
Correct answer:
True
False
, Not Selected
Results for question 17.
1 / 1 point
An internal analysis enables strategic decision makers to assess an organization’s workforce—its skills, cultural beliefs, and values.
Correct answer:
True
False
, Not Selected
Results for question 18.
1 / 1 point
An organization’s core values are the strong, enduring beliefs and principles that serve as a foundation for its corporate culture.
Correct answer:
True
False
, Not Selected
Results for question 19.
1 / 1 point
In the telephone industry, mobile phones and VOIP (Voice-over-Internet Protocol) are examples of __________ for traditional firms.
companions
, Not Selected
rivals
, Not Selected
Correct answer:
substitutes
supplements
, Not Selected
Results for question 20.
1 / 1 point
In order to be prepared to quickly fill potential job openings with internal candidates, Mary should use skill and management inventories to create an employee replacement chart.
Correct answer:
True
False
, Not Selected
Results for question 21.
1 / 1 point
Among Paula’s responsibilities are identifying, developing, and tracking talented individuals so that they may eventually assume top-level positions within the firm. Paula is responsible for succession planning.
Correct answer:
True
False
, Not Selected
Results for question 22.
1 / 1 point
An HR manager will use strategic planning to anticipate and provide for the movement of people into, within, and out of an organization.
True
, Not Selected
Correct answer:
False
Results for question 23.
1 / 1 point
Clara’s firm has been unable to execute effectively. Clara found that the primary reason is that the firm lacks streamlined processes. Clara has identified a flaw is which section of the “4As” framework?
Alignment
, Not Selected
Agility
, Not Selected
Ability
, Not Selected
Correct answer:
Architecture
Results for question 24.
1 / 1 point
Core values are the essence of corporate cultures and an expression of their personality.
Correct answer:
True
False
, Not Selected
Results for question 25.
1 / 1 point
Which of the following people would not fall under the broad definition of protected classes?
A 32-year-old black man
, Not Selected
A 27-year-old white woman
, Not Selected
A 58-year-old white man
, Not Selected
Correct answer:
A 40-year-old white man
Results for question 26.
1 / 1 point
Title VII of the Civil Rights Act provides employees with a statutory right to complete religious freedom in the workplace.
True
, Not Selected
Correct answer:
False
Results for question 27.
1 / 1 point
Top management at ValuTech want to proactively leverage diversity within the company. The first step towards this goal is to
ignore difference.
, Not Selected
understand difference.
, Not Selected
Correct answer:
see difference.
value difference.
, Not Selected
Results for question 28.
1 / 1 point
Which of the following are the two forms of sexual harassment recognized by the EEOC?
Traditional and work environment
, Not Selected
Correct answer:
Quid pro quo and hostile environment
On the job and off the job
, Not Selected
Good intentions and discriminatory
, Not Selected
Results for question 29.
1 / 1 point
A 35-year-old applicant who is denied employment based upon age may file a claim under the Age Discrimination in Employment Act if the organization hired a 21-year-old.
True
, Not Selected
Correct answer:
False
Results for question 30.
1 / 1 point
A “national origin group” is defined as a group of people sharing a common
Correct answer:
language, culture, ancestry, and/or similar social characteristics.
birthplace other than the U.S.
, Not Selected
occupation.
, Not Selected
education.
, Not Selected
Results for question 31.
1 / 1 point
State and local governments are exempted from the provisions of the Civil Rights Act and Equal Employment law.
True
, Not Selected
Correct answer:
False
Results for question 32.
1 / 1 point
Twelve associates at Felton Corp. took a test administered by the firm to be promoted to senior associate. Eight men passed the test, but one man and three women failed it. Because no women passed the test, Felton Corp. did not promote any of the applicants and devised a new selection tool. The eight men who passed could bring a lawsuit against Felton Corp. based on the Ricci ruling.
Correct answer:
True
False
, Not Selected
Results for question 33.
1 / 1 point
The managers at ValuTech need to determine whether or not the racial makeup of its staff accurately reflects the surrounding labor market. The best way to collect this information is to
interview the employees.
, Not Selected
Correct answer:
do a workforce utilization analysis.
perform validation studies.
, Not Selected
use E-Verify.
, Not Selected
Results for question 34.
1 / 1 point
Sarah is responsible for making sure that her employer’s workforce is at parity with the relevant labor market. She accomplishes this by performing a workforce utilization analysis.
Correct answer:
True
False
, Not Selected
Results for question 35.
1 / 1 point
Which of the following would be able to use the Equal Pay Act as a basis for a pay discrimination complaint against an employer?
Someone over the age of 55
, Not Selected
Correct answer:
A woman
A Muslim
, Not Selected
Someone who is black
, Not Selected
Results for question 36.
1 / 1 point
The Griggs case established the principle that employment selection practices must be related to job success.
Correct answer:
True
False
, Not Selected
Results for question 37.
1 / 1 point
UniTel is going through a restructuring process. The goal is to structure the organization around projects, rather than around jobs. UniTel is in the process of dejobbing.
Correct answer:
True
False
, Not Selected
Results for question 38.
1 / 1 point
KSAOs refer to the knowledge, skills, abilities, and other attributes required of a person performing a job.
Correct answer:
True
False
, Not Selected
Results for question 39.
1 / 1 point
A critical aspect of industrial engineering is the establishment of time standards for a particular work cycle.
Correct answer:
True
False
, Not Selected
Results for question 40.
1 / 1 point
Susan would like to achieve a better balance between her work and personal lives. Her job duties do not require that she actually be in the office in order to complete them, and she has the self-discipline necessary to work alone with little supervision. Which nontraditional work option would be most suitable for Susan to pursue?
Flextime
, Not Selected
Correct answer:
Telecommuting
Compressed workweek
, Not Selected
Job sharing
, Not Selected
Results for question 41.
1 / 1 point
A review of certain positions at TRG Corp. revealed that those positions provide substantial freedom, independence, and discretion to the employees who hold them. According to the job characteristics model, these positions contain a high level of feedback.
True
, Not Selected
Correct answer:
False
Results for question 42.
1 / 1 point
__________ are groups of highly trained individuals performing a set of interdependent job tasks within a natural work unit. The team members rely on consensus-type decision-making to perform their work duties, solve problems, or deal with internal or external customers.
Cross-functional teams
, Not Selected
Correct answer:
Self-directed teams
Project teams
, Not Selected
Task-force teams
, Not Selected
Results for question 43.
1 / 1 point
Neil is interested in job design. He feels that the design of equipment that accommodates human capabilities is more important to business success than just time and efficiency. Ergonomics would be a good field of study for him to pursue.
Correct answer:
True
False
, Not Selected
Results for question 44.
1 / 1 point
Work arrangement programs involving a work schedule that differs from normal workweek schedules of 9 to 5, five days a week, include all of the following EXCEPT
the compressed workweek.
, Not Selected
flextime.
, Not Selected
job sharing.
, Not Selected
Correct answer:
job enrichment.
Results for question 45.
1 / 1 point
A job analysis method by which behaviors that can lead to success and to failure on the job are identified is known as
functional job analysis.
, Not Selected
Correct answer:
the critical incident method.
task inventory analysis.
, Not Selected
the position analysis questionnaire system.
, Not Selected
Results for question 46.
1 / 1 point
According to the job characteristics model, what three psychological states of a jobholder result in motivated, satisfied, and productive employees?
Meaningfulness of the work, task significance, and autonomy
, Not Selected
Meaningfulness of the work, responsibility for completion of a whole identifiable piece of work, and task significance
, Not Selected
Correct answer:
Meaningfulness of the work, responsibility for outcomes, and knowledge of work results
Meaningfulness of the work, responsibility for outcomes, and fair compensation
, Not Selected
Results for question 47.
1 / 1 point
A job analysis approach that utilizes an inventory of the various types of work activities that can constitute any job is known as
Correct answer:
functional job analysis.
the critical incident method.
, Not Selected
task inventory analysis.
, Not Selected
the position analysis questionnaire system.
, Not Selected
Results for question 48.
1 / 1 point
Why might a manager resist having his or her department restructured into an employee team?
Correct answer:
The manager may feel threatened by the resulting reduction in power.
The manager may not trust the employees.
, Not Selected
The manager may prefer clear role assignments.
, Not Selected
The manager may be concerned about the potential for conflict.
, Not Selected
Results for question 49.
0 / 1 point
Private employment agencies
Incorrect answer:
commonly recruit candidates for vacancies on a temporary basis.
Correct Answer:
commonly specialize in providing services for a specific occupational area.
commonly assist employers with apprenticeship programs.
, Not Selected
commonly specialize in providing services for a specific occupational area.
, Not Selected
commonly provide services only to college students.
, Not Selected
Results for question 50.
1 / 1 point
Tim wanted to work at TruTech. He did not see any positions advertised by the company, so he sent an unsolicited resume along with a cover letter inquiring about job opportunities. In this recruitment situation, the applicant was active and the company was passive.
Correct answer:
True
False
, Not Selected
Results for question 51.
1 / 1 point
Retirees seldom return to work for their previous employers.
True
, Not Selected
Correct answer:
False
Results for question 52.
1 / 1 point
Mentoring is an important indicator of management support in career development.
Correct answer:
True
False
, Not Selected
Results for question 53.
1 / 1 point
Trade schools can be a good source of applicants even for high-level positions within organizations.
True
, Not Selected
Correct answer:
False
Results for question 54.
1 / 1 point
A realistic job preview informs applicants about all aspects of the job, including both its desirable and its undesirable facets.
Correct answer:
True
False
, Not Selected
Results for question 55.
1 / 1 point
Often, applicants respond to an advertisement even if they don’t meet the job requirements.
Correct answer:
True
False
, Not Selected
Results for question 56.
1 / 1 point
Lines of advancement within an organization are commonly referred to as career paths.
Correct answer:
True
False
, Not Selected
Results for question 57.
1 / 1 point
Because it is fast, inexpensive, and easy to do, __________ works well as a means of recruiting.
holding job fairs
, Not Selected
soliciting referrals
, Not Selected
Correct answer:
text messaging
faxing
, Not Selected
Results for question 58.
1 / 1 point
When TruTech transfers an employee to one of its offices in another city, it offers that employee help with things like moving expenses, buying a new house, and finding a good school for the children. This type of assistance is known as
outplacement services.
, Not Selected
Correct answer:
relocation services.
advisory services.
, Not Selected
adjustment services.
, Not Selected
Results for question 59.
1 / 1 point
The Society for Human Resource Management (SHRM) reports that companies with fewer than 50 employees can save anywhere from __________ in time and labor costs annually by hiring a professional employer organization.
$100,000 to $1 million
, Not Selected
$50,000 to $500,000
, Not Selected
$10,000 to $100,000
, Not Selected
Correct answer:
$5,000 to $50,000
Results for question 60.
1 / 1 point
A program that offers students an opportunity to learn the job and gain hands-on experience while they are still in college is known as a(n)
outplacement program.
, Not Selected
Correct answer:
internship program.
mentorship program.
, Not Selected
career management program.
, Not Selected
Results for question 61.
1 / 1 point
A major problem women face in employment is balancing their managerial careers with their families.
Correct answer:
True
False
, Not Selected
Results for question 62.
1 / 1 point
Interviews as a method of selection are popular for all of the following reasons EXCEPT
Correct answer:
interviews are the most valid method of selection.
interviews are practical for dealing with a small number of applicants.
, Not Selected
interviews function as a public relations tool.
, Not Selected
interviewers have faith in their ability to make selection judgments.
, Not Selected
Results for question 63.
1 / 1 point
A review of BluTech’s hiring practices indicated that it has a selection ratio of 0.95. This level of selectivity indicates that only the most promising applicants are hired.
True
, Not Selected
Correct answer:
False
Results for question 64.
1 / 1 point
While aptitude is important, Ken, a hiring manager, is equally interested in candidates’ agreeableness, extroversion, and openness to experience. He can collect this information by having candidates take personality tests.
Correct answer:
True
False
, Not Selected
Results for question 65.
1 / 1 point
Which of the following is inappropriate on an application form?
Asking the applicant to provide high school, college, and post-college attendance
, Not Selected
Correct answer:
Asking the applicant to disclose any prior arrests
Asking the applicant to provide names, addresses, and phone numbers of references
, Not Selected
Asking the applicant to provide all work experience
, Not Selected
Results for question 66.
1 / 1 point
The selection ratio is the ratio of the number of applicants to be selected to the total number of applicants.
Correct answer:
True
False
, Not Selected
Results for question 67.
1 / 1 point
In order to determine the validity of its tests, BluTech tests applicants and then obtains criterion data after they have been hired and on the job for some indefinite period. BluTech is validating its tests through concurrent validity.
True
, Not Selected
Correct answer:
False
Results for question 68.
1 / 1 point
Measures of general intelligence, such as IQ tests, are not generally regarded as good predictors of job performance across a variety of jobs.
True
, Not Selected
Correct answer:
False
Results for question 69.
1 / 1 point
The type of information obtained from an applicant should be based on
Correct answer:
job specifications.
the biographical data set.
, Not Selected
manning tables.
, Not Selected
the HR manager’s preferences.
, Not Selected
Results for question 70.
1 / 1 point
The question “Should an employee who falsified information on a timecard be fired?” might appear on a(n) __________ test.
cognitive ability
, Not Selected
Correct answer:
integrity
quantitative
, Not Selected
concurrent validity
, Not Selected
Results for question 71.
1 / 1 point
Validity coefficients range from
0.00 to 1.00.
, Not Selected
1.00 to 10.00.
, Not Selected
-5.00 to +5.00.
, Not Selected
Correct answer:
-1.00 to +1.00.
Results for question 72.
1 / 1 point
Sequential interviews are very common.
Correct answer:
True
False
, Not Selected
Results for question 73.
1 / 1 point
The interview remains a mainstay of selection because of all of the following EXCEPT
Correct answer:
it absolves the organization of legal liability.
it is practical.
, Not Selected
it serves public relations purposes.
, Not Selected
interviewers maintain confidence in their judgments.
, Not Selected
Results for question 74.
0 / 1 point
In order to fit well with the existing team, a hiring manager needs to find a candidate who is agreeable. That means the manager is looking for someone who is
Incorrect answer:
sociable, active, and excitable.
Correct Answer:
amiable, generous, cooperative, and flexible.
amiable, generous, cooperative, and flexible.
, Not Selected
secure, independent, and autonomous.
, Not Selected
dependable and organized.
, Not Selected
Results for question 75.
1 / 1 point
Jennifer’s supervisor has started giving her tasks to do that are important functions of the supervisor’s job. They both see this as a way to prepare Jennifer for promotion into a supervisory position. This type of training is known as
grooming.
, Not Selected
coaching.
, Not Selected
Correct answer:
understudy assignment.
role modeling.
, Not Selected
Results for question 76.
1 / 1 point
A study by the American Society for Training and Development found that organizations conduct need assessment less than __________ percent of the time.
Correct answer:
50
40
, Not Selected
30
, Not Selected
20
, Not Selected
Results for question 77.
1 / 1 point
Benchmarking is concerned with measuring employee retention of training materials at specific points in time.
True
, Not Selected
Correct answer:
False
Results for question 78.
1 / 1 point
Lako Systems is calculating the firm’s training costs. While they were able to easily account for the direct costs of the programs, their calculations were somewhat misleading because they left out the indirect costs associated with
Correct answer:
lost productivity.
employee travel.
, Not Selected
trainers’ salaries.
, Not Selected
meeting site fees.
, Not Selected
Results for question 79.
1 / 1 point
By some estimates __________ of employee learning occurs via on the job training.
20-30 percent
, Not Selected
40-50 percent
, Not Selected
60-70 percent
, Not Selected
Correct answer:
80-90 percent
Results for question 80.
1 / 1 point
A football coach has the team watch game tapes to see their errors, and then follows that up with instructions on how to correct them. This is an example of a case study.
True
, Not Selected
Correct answer:
False
Results for question 81.
1 / 1 point
__________ involves the use of a learning management system (LMS) , often custom built for the firm by software vendors.
Transfer of training
, Not Selected
Correct answer:
E-learning
On-the-job training
, Not Selected
Independent study
, Not Selected
Results for question 82.
1 / 1 point
Because management is focused on the ROI of its training programs, it has a program in which managers and trainers feature identical elements and focus on general principles. These elements maximize the criterion of ROI.
True
, Not Selected
Correct answer:
False
Results for question 83.
1 / 1 point
Apprenticeship programs originated in
United States.
, Not Selected
Correct answer:
Europe.
Japan.
, Not Selected
India.
, Not Selected
Results for question 84.
1 / 1 point
Practicing job tasks enables the trainee to forget about distinct behaviors and become proficient on the subtleties of how they are used.
Correct answer:
True
False
, Not Selected
Results for question 85.
1 / 1 point
Awareness building in diversity training provides employees with the KSAOs necessary for working with people who are different from them with regard to race, gender, or age.
True
, Not Selected
Correct answer:
False
Results for question 86.
1 / 1 point
Although on-the-job training is the most common means of facilitating learning at the workplace, it is sometimes poorly implemented.
Correct answer:
True
False
, Not Selected
Results for question 87.
1 / 1 point
As part of its training-needs assessment, Lako Systems should conduct a person analysis in order to determine what the content of the training program should be by studying the tasks and duties involved in each job.
True
, Not Selected
Correct answer:
False
Results for question 88.
1 / 1 point
Dividing the performance evaluation meeting into two sessions, one for the performance review and the other for the employee’s growth plans, is a good strategy to improve communication between the parties.
Correct answer:
True
False
, Not Selected
Results for question 89.
1 / 1 point
It is recommended that a diagnosis of poor employee performance focus on all of the following EXCEPT
skill.
, Not Selected
Correct answer:
personality.
effort.
, Not Selected
external conditions.
, Not Selected
Results for question 90.
1 / 1 point
Which rating format uses three specific behavioral descriptions relevant to each trait and then asks supervisors to evaluate whether an employee’s behavior is better than, equal to, or worse than the standard for each behavior?
Correct answer:
Mixed-standard scale
Forced-choice method
, Not Selected
Behaviorally anchored rating scale
, Not Selected
Behavior observation scale
, Not Selected
Results for question 91.
1 / 1 point
When evaluating their employees, managers at TrueBlue focus on measurable contributions that the employees make to the company, rather than just focusing on employee characteristics. TrueBlue is taking a results-oriented approach to performance review.
Correct answer:
True
False
, Not Selected
Results for question 92.
1 / 1 point
The mixed-standard scale method evaluates traits according to a single scale.
True
, Not Selected
Correct answer:
False
Results for question 93.
1 / 1 point
The two most common purposes of performance management programs are administrative and developmental.
Correct answer:
True
False
, Not Selected
Results for question 94.
1 / 1 point
An audit of TrueBlue’s performance appraisal process found that it was inexpensive to develop and was easy to use, but that it was not particularly useful for employee counseling or for allocating rewards. TrueBlue most likely uses what review method?
Behavioral
, Not Selected
Results
, Not Selected
Feedback
, Not Selected
Correct answer:
Trait
Results for question 95.
1 / 1 point
Which method of performance appraisal requires managers to place a certain percentage of employees into various performance categories?
Correct answer:
Forced distribution method
Checklist method
, Not Selected
Percent method
, Not Selected
Forced-choice method
, Not Selected
Results for question 96.
1 / 1 point
Freedom from criterion deficiency of performance appraisals refers to the extent to which
standards relate to the overall objectives of the organization.
, Not Selected
Correct answer:
standards capture the entire range of an employee’s responsibilities.
individuals tend to maintain a certain level of performance over time.
, Not Selected
factors outside the employee’s control can influence performance.
, Not Selected
Results for question 97.
1 / 1 point
One major advantage of a behaviorally anchored rating scale is that it is possible to use a scale developed for one job to appraise individuals in another, unrelated job.
True
, Not Selected
Correct answer:
False
Results for question 98.
1 / 1 point
Behavior observation scales have rater check statements that they believe are characteristic of the employee.
True
, Not Selected
Correct answer:
False
Results for question 99.
1 / 1 point
Developmental purposes for performance appraisal include evaluating goal achievement and validating selection criteria.
True
, Not Selected
Correct answer:
False
Results for question 100.
1 / 1 point
Internal customers can provide extremely useful feedback for both developmental and administrative purposes.
Correct answer:
True
False
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