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HLT 305 Grand Canyon University Consensus Building Road Map Discussion

HLT 305 Grand Canyon University Consensus Building Road Map Discussion

Navigating Needs and Expectations of Different Stakeholders

Stakeholders’ support through evaluation and continuous design program is essential for a robust Medicaid care management process. Stakeholders need to be included in the process of supporting and building continuously improved healthcare activities. Management care system stakeholders’ engagement in policymaking, for instance, care management programs and strategy formulation, improves their participation in managing the health care system. One of the best strategies for engaging stakeholders in identifying program champions is program rollout, building program sustainability, and program expansion. According to Arora et al., the most influential program champions in an organization are senior staff, healthcare providers, and Medicaid leaders (2008). These champions are essential in helping staff design and plan programs, promoting continuation and sustainability by managing stakeholders’ expectations. Besides, program champions identify program refinement and provide feedback on stakeholders’ new initiatives, thus improving their performance by reducing doubts.

Communication is a critical strategy in the process of maintaining stakeholders’ support. Therefore, maintaining a regular communication rapport with stakeholders enables them to be established as vital contacts for information sources about various programs. When stakeholders are recognized as important contacts, they can provide a remarkable resource for questioning concerns in a healthcare system. After program implementation, routine communication with stakeholders about failures, new initiatives, and successes will help manage stakeholders’ expectations and create colossal support for the program. Besides, providers are essential in the management process as they provide interventions required for patients and provide crucial program inputs. Therefore, involving providers in building long-term support care management programs and improving outcomes will provide program refinement, clinical expertise, and experience in health care management programs. This management program is very critical in championing buy-in from other providers and stakeholders.

Conflicting Values and Principles of Different Groups and Empathizing with This Approach

There are different values and principles practiced by various groups that cannot be interrupted by their cultures, norms, and taboos. Therefore, organizations, especially those dealing with healthcare facilities, must recognize these cultures and act ethically. The culture of the health care system emphasizes individualism and self-reliance. The primary values of individuality are belief and culture; therefore, these rights are more vital than a society. However, culture is a matter of interest in making health decisions; there is a conflict of interest, especially in decision-making in the community or societal medical facilities (Hansson & Froding, 2020). Social or government health care for all individuals is more reflective of collectivism. Therefore, looking at the values in cultural practices, there is a need to be thoughtful in the approach method. The decision-making should be based on moral reasoning. Approaching an individual’s culture in the health sector should be done in a way that is not cruel to an individual’s interest and should be done in a way that preserves human rights and dignity.

Patient-centered care is a controversial health argument. It is based on why patients are at the center of deliberations on all activities relating to health care and provision. Patient-centered seems somehow outlandish but, in a real sense, possesses conflict in the process of health care facilitation. However, individuals should not confuse patient-centered care and traditional illness-centered cultures (Hansson & Froding, 2020). The principle deals with personality conflicts, problems, human relationships, and physical illness. People need to be seen as regular entities in a health care system. This entity includes their social situation and emotions in general. Besides, the relationship between the patient and the caregiver should not exceed the professional code of relationship. The connection should give the care providers information that allows them to know the patient only for treatment and medication purposes. Therefore, the decision-making of a patient regarding their medical status is paramount.

Ethical Dilemmas

The health care system plays a vital role in creating surroundings that directly affect patient’s health care delivery. A dilemma occurrence may put an organization in a challenging position, especially in the decision-making process regarding the health sector’s ethics and practices. Therefore, Korman (2013) explains that leadership in ethics and decision-making are vital additives in administering health care services. These skills are essential for leaders in the future who seek to navigate the changing healthcare challenges. To begin with, is the dilemma of balancing ethics and fiscal responsibility? Sometimes, health may respond to decision-making in the financial sector that can create imbalances in maintaining healthcare organizations and care quality provision, leading to setbacks and ineffective provision of healthcare to individuals. It is challenging to match competing demands, budgets, ethics, and quality, especially in the modern global world. Therefore, administrators and stakeholders should choose between hiring more clinical officers and nurses to reduce the existing gap between nurses and patients or keeping a few clinical attendees and spending on purchasing repair equipment regularly.

Besides, there exists a dilemma in mitigating legal risks ethically. Malpractices and illegal medication are devastating to medical organizations. Sometimes, as a stakeholder in the health sector, it is required to provide complaint resolution strategies before they worsen and ensure that corporate law is based on patients’ requirements rather than any other factor (Korman, 2013). Organizations should apply legal sanctions to any shareholder or staff against the healthcare team’s regulations and laws. It should be noted that an organization that fears legal action may result in defensive medicine, which is dangerous to human health.


Arora, R., Boehm, J., Chimento, L., Moldawer, L., & Tsien, C. (2008). Designing and implementing Medicaid disease and care management programs: a user’s guide. AHRQ Publication, (07), 08.

Hansson, S. O., & Fröding, B. (2020). Ethical conflicts in patient-centered care. Clinical Ethics, 1477750920962356.

Korman, A. K. (2013). Human dilemmas in work organizations: Strategies for resolution. New York: Guilford.


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HLT 305 Grand Canyon University Consensus Building Road Map Discussion

You will complete this assignment as if you have been asked to provide an engaging and informative help resource for new administrators that addresses the following topics:

  1. How to navigate the needs and expectations of differing stakeholders: recognize and strategize for a win-win every time
  2. Conflicting values and principles of different groups: what to look for, how to empathize, and adjusting your approach

    HLT 305 Grand Canyon University Consensus Building Road Map Discussion

    HLT 305 Grand Canyon University Consensus Building Road Map Discussion

  3. Ethical dilemmas: what to expect, what to do, and what not to do

Each point should receive a response between 300-400 words and should be informed by the textbook and a minimum of two additional academic resources.

Prepare this assignment according to the APA guidelines found in the APA Style Guide, located in the Student Success Center. An abstract is not required.

This assignment uses a rubric. Please review the rubric prior to beginning the assignment to become familiar with the expectations for successful completion.

You are required to submit this assignment to LopesWrite. Refer to the LopesWrite Technical Support articles for assistance.

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