Enterprise Model/System Comparison Chart

Component	SCM	CRM	ERP
Elements of System: Define the elements of the system (e.g., capabilities, major features, effects on business operations).	Real-time Tracking: Using RFID and GPS to track the supply chain flow of medical supplies and personnel Inventory Management: The platform has ensured availability and reduced shortage/wastage of extremely critical medical supplies and vaccines. Coordination Tools: The system will help communicate appropriately between emergency responders, hospitals, and public health agencies for smoother functioning of resource allocation.	Customer Touch/Engagement Tools: These are the tools that allow communication between the public and the stakeholders in the incident. Feedback Mechanisms: The mechanism of gathering information from the community for response operations. Data Analytics: Analytics for assessing public sentiment and demands related to a bioterrorism incident.	Centralized Database: The database is accessible in real-time by all departments to support decision-making. Financial Management Tools: The financial management tools help manage budgets related to emergency response effectively. Human Resources Integration: Human resources integration enables smooth personnel management for quick deployment during emergencies (Edvardsson & Durst, 2021).
Benefits to Business: Describe the system’s benefits to the business (e.g., internal processes, external impact on customers, suppliers, delivery channels, other stakeholders).	Efficient Resource Allocation: A crisis would demand better distribution of medical supplies to ensure timely delivery at the point of need. Reduced Response Times: Reduces the time it takes for the facilitation of essential resources to the affected areas and could save lives in the process. Better Partnerships: Promotes collaboration among all stakeholders in the provision of a unified response to every emergency or disaster.	Improved Community Relations: Proactive engagement builds trust among the citizens. Better Credibility in Crisis Situations: Transparency in communication increases public trust in times of crisis. More Responsiveness: Timely response to queries leads to better public perception.	Smooth Operations: The system integrates different functions, reducing duplication of work and enhancing efficiency during an emergency. Data Accuracy: A centralized database eliminates manual entry errors at the departmental level (Wisdom et al., 2022). Interdepartmental Coordination: It coordinates teamwork since it offers a single platform for information sharing.
Cost (H/M/L): List your high-level cost estimate (high/medium/low) of the system implementation.	Implementation Costs: Initial investment in SCM software and technologies may be expensive. Training of Personnel: Training is a continuous process needed to retain the knowledge of using SCM tools among the staff. Maintenance and Updates: Periodic updates are needed on software and systems, which is necessary for their use and security.	Software Costs: The investment in CRM software solutions is high. Training Costs: Employees need to be trained about the usage of CRM, which again involves costs. Integration Costs: Integrating the CRM with the prevailing system also requires additional resources.	High Initial Investment: Most of ERP systems require lots of initial investments in purchasing software and hardware. Maintenance Costs: The processes require periodic updating and maintenance to perform well. Training and Support Costs: ERP systems require constant training and development to ensure the staff are informed on how to use such systems (Jo & Park, 2023).
Impact on Competitive Advantage (H/M/L): Estimate (high/medium/low) the system’s impact on ABC Company’s competitive advantage and position in the market.	Reputation Building: Quick and efficient response develops a good public reputation. Differentiation: The company differentiates itself from various organizations, as some of them cannot handle logistics even in crises.	Building Loyalty: Good relationships create community loyalty, which is crucial in emergencies. Reputation Management: Accomplished through more effective dissemination of information to reduce adverse impressions resulting from emergencies.	Benefits of Operational Efficiency: As efficiency increases, it creates more room for cost savings, which then can be used in other areas of the organization. Competitive Advantage: Speed enhances response times in the event of an emergency, resulting in better service and improved competitive advantage.
Integration Difficulties (H/M/L): Estimate (high/medium/low) any difficulties ABC Company will likely encounter integrating this system into its existing processes and legacy systems with which it will interact.	Stakeholder Alignment: To align the interests of all the stakeholders in the value chain. Data Sharing: Sharing real-time data between suppliers and buyers requires a sound IT infrastructure and trust between the partners.	Alignment with existing communication platforms: Integration of CRM with the current platform in some instances may involve adjustments in the current operations. Data Integrity: Several platforms are bound to present challenges to ensure that correct data and proper engagement is achieved.	Complicated Implementation: The implementation of the ERP systems in the other departments may be tricky due to differences in process and culture. Employee Resistance to Change: Employees may resist taking on new systems, thus affecting the successful implementation of such systems.
ROI (H/M/L): Estimate (high/medium/low) the financial return on investment (ROI) ABC Company can expect from this system. Use the following formula to guide your estimate: ROI % = [(new incremental revenue + cost savings to the business) − cost of the investment] ∕ cost of the investment × 100.	Cost Reduction: The reduction in operational costs can be significant while dealing with any emergency with the help of an integrated supply chain operation. Long-term Benefits: Building public trust through crisis management will provide support from the community in the future.	Improved Engagement: More engagement by the public results in a better flow of information and adherence to health measures during an emergency. Long-term Loyalty Benefits: Positive experiences due to an emergency will result in long-term relationships and loyalty gain in the community.	Long-term Cost Savings: Efficient operations ensure that, over time, operational costs are reduced. Decision-Making Improved: It would be easy to make prudent strategic decisions at the actual time of crisis with access to data in real-time.

Component

SCM

CRM

ERP

Elements of System: Define the elements of the system (e.g., capabilities, major features, effects on business operations).

Real-time Tracking: Using RFID and GPS to track the supply chain flow of medical supplies and personnel

Inventory Management: The platform has ensured availability and reduced shortage/wastage of extremely critical medical supplies and vaccines.

Coordination Tools: The system will help communicate appropriately between emergency responders, hospitals, and public health agencies for smoother functioning of resource allocation.

Customer Touch/Engagement Tools: These are the tools that allow communication between the public and the stakeholders in the incident.

Feedback Mechanisms: The mechanism of gathering information from the community for response operations.

Data Analytics: Analytics for assessing public sentiment and demands related to a bioterrorism incident.

Centralized Database: The database is accessible in real-time by all departments to support decision-making.

Financial Management Tools: The financial management tools help manage budgets related to emergency response effectively.

Human Resources Integration: Human resources integration enables smooth personnel management for quick deployment during emergencies (Edvardsson & Durst, 2021).

Benefits to Business: Describe the system’s benefits to the business (e.g., internal processes, external impact on customers, suppliers, delivery channels, other stakeholders).

Efficient Resource Allocation: A crisis would demand better distribution of medical supplies to ensure timely delivery at the point of need.

Reduced Response Times: Reduces the time it takes for the facilitation of essential resources to the affected areas and could save lives in the process.

Better Partnerships: Promotes collaboration among all stakeholders in the provision of a unified response to every emergency or disaster.

Improved Community Relations: Proactive engagement builds trust among the citizens.

Better Credibility in Crisis Situations: Transparency in communication increases public trust in times of crisis.

More Responsiveness: Timely response to queries leads to better public perception.

Smooth Operations: The system integrates different functions, reducing duplication of work and enhancing efficiency during an emergency.

Data Accuracy: A centralized database eliminates manual entry errors at the departmental level (Wisdom et al., 2022).

Interdepartmental Coordination: It coordinates teamwork since it offers a single platform for information sharing.

Cost (H/M/L): List your high-level cost estimate (high/medium/low) of the system implementation.

Implementation Costs: Initial investment in SCM software and technologies may be expensive.

Training of Personnel: Training is a continuous process needed to retain the knowledge of using SCM tools among the staff.

Maintenance and Updates: Periodic updates are needed on software and systems, which is necessary for their use and security.

Software Costs: The investment in CRM software solutions is high.

Training Costs: Employees need to be trained about the usage of CRM, which again involves costs.

Integration Costs: Integrating the CRM with the prevailing system also requires additional resources.

High Initial Investment: Most of ERP systems require lots of initial investments in purchasing software and hardware.

Maintenance Costs: The processes require periodic updating and maintenance to perform well.

Training and Support Costs: ERP systems require constant training and development to ensure the staff are informed on how to use such systems (Jo & Park, 2023).

Impact on Competitive Advantage (H/M/L): Estimate (high/medium/low) the system’s impact on ABC Company’s competitive advantage and position in the market.

Reputation Building: Quick and efficient response develops a good public reputation.

Differentiation: The company differentiates itself from various organizations, as some of them cannot handle logistics even in crises.

Building Loyalty: Good relationships create community loyalty, which is crucial in emergencies.

Reputation Management: Accomplished through more effective dissemination of information to reduce adverse impressions resulting from emergencies.

Benefits of Operational Efficiency: As efficiency increases, it creates more room for cost savings, which then can be used in other areas of the organization.

Competitive Advantage: Speed enhances response times in the event of an emergency, resulting in better service and improved competitive advantage.

Integration Difficulties (H/M/L): Estimate (high/medium/low) any difficulties ABC Company will likely encounter integrating this system into its existing processes and legacy systems with which it will interact.

Stakeholder Alignment: To align the interests of all the stakeholders in the value chain.

Data Sharing: Sharing real-time data between suppliers and buyers requires a sound IT infrastructure and trust between the partners.

Alignment with existing communication platforms: Integration of CRM with the current platform in some instances may involve adjustments in the current operations.

Data Integrity: Several platforms are bound to present challenges to ensure that correct data and proper engagement is achieved.

Complicated Implementation: The implementation of the ERP systems in the other departments may be tricky due to differences in process and culture.

Employee Resistance to Change: Employees may resist taking on new systems, thus affecting the successful implementation of such systems.

ROI (H/M/L): Estimate (high/medium/low) the financial return on investment (ROI) ABC Company can expect from this system.

Use the following formula to guide your estimate: ROI % = [(new incremental revenue + cost savings to the business) − cost of the investment] ∕ cost of the investment × 100.

Cost Reduction: The reduction in operational costs can be significant while dealing with any emergency with the help of an integrated supply chain operation.

Long-term Benefits: Building public trust through crisis management will provide support from the community in the future.

Improved Engagement: More engagement by the public results in a better flow of information and adherence to health measures during an emergency.

Long-term Loyalty Benefits: Positive experiences due to an emergency will result in long-term relationships and loyalty gain in the community.

Long-term Cost Savings: Efficient operations ensure that, over time, operational costs are reduced.

Decision-Making Improved: It would be easy to make prudent strategic decisions at the actual time of crisis with access to data in real-time.

References

Edvardsson, I. R., & Durst, S. (2021). Human resource management in crisis situations: A systematic literature review. Sustainability, 13(22), 12406. https://doi.org/10.3390/su132212406

Jo, H., & Park, D. (2023). Mechanisms for successful management of Enterprise resource planning from user information processing and system quality perspective. Scientific Reports, 13(1). https://doi.org/10.1038/s41598-023-39787-y

Wisdom, A., Isaac, U., & Philibus, A. (2022). An Optimized Database Management System [Paper presentation]. Proceedings of the LASUSTECH 30th iSTEAMS Multidisciplinary Innovations Conference.

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Question

The purpose of this chart is to gather and compare information about three different models/systems. You will complete the chart in stages as your Weeks 3, 4, and 5 assignments. In the chart, the Component column explains the information requested. Enter the information in the appropriate column for that week’s assignment. Ensure you address all prompts and information requested.

For Week 3, complete the SCM column of the chart.
For Week 4, complete the CRM column of the chart.
For Week 5, complete the ERP column of the chart.
Enterprise Model/System Comparison Chart

Component	SCM	CRM	ERP
Elements of System: Define the elements of the system (e.g., capabilities, major features, effects on business operations).
Benefits to Business: Describe the system’s benefits to the business (e.g., internal processes, external impact on customers, suppliers, delivery channels, other stakeholders).			This is especially important as an ERP model/system should have a major impact on standardizing internal processes across all business functions, thereby reducing costs and increasing productivity.
Cost (H/M/L): List your high-level cost estimate (high/medium/low) of the system implementation.
Impact on Competitive Advantage (H/M/L): Estimate (high/medium/low) the system’s impact on ABC Company’s competitive advantage and position in the market.		This is especially important as a CRM system should have a major impact on attracting new customers and retaining existing ones.
Integration Difficulties (H/M/L): Estimate (high/medium/low) any difficulties ABC Company will likely encounter integrating this system into its existing processes and legacy systems with which it will interact.			As the ERP standardizes company processes, this should be an area of focus during implementation of this model/system.
ROI (H/M/L): Estimate (high/medium/low) the financial return on investment (ROI) ABC Company can expect from this system. Use the following formula to guide your estimate: ROI % = [(new incremental revenue + cost savings to the business) − cost of the investment] ∕ cost of the investment × 100.	Pay special attention to cost savings that should be expected from the use of an SCM model/system (e.g., better supply forecasting, inventory management, delivery logistics).	Pay special attention to new incremental revenue that should be expected from the use of a customer-facing CRM model/system (e.g., better customer acquisition, retention, repeat business).	Pay special attention to cost savings that should be expected from the use of an ERP model/system (e.g., consistent internal processes, increased productivity, efficiency improvements).

Enterprise Model/System Comparison Chart

Enterprise Model/System Comparison Chart

References

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