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Art

Effective Presentation

Effective Presentation

Customer Service Enhancement Objectives/Goals

  • To resolve customer issues within the shortest time to enhance satisfaction levels.
  • To create an emotional connection with the customer by focusing on positive experiences.
  • Prevent future issues by incorporating customers’ input in the production process.

Opening Statement

Good morning, members. I am here on behalf of the customer relations department. Over the recent past, we have received numerous complaints from our clients regarding their experiences with our products. We have improved our customer services to enhance customer satisfaction and retention levels in light of the feedback. You must keenly follow the presentation since it will guide your day-to-day operations.

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Major Points of Information to Convey to the Audience

While communicating about customer service improvement, critical points should not be missed to deliver a compelling message. These will include the organizational structure, financial performance, corporate culture, and time management (Hamm, 2006). Any improvement action geared towards enhancing customer services touches on these critical business areas. Breaking down points this way enhances effective message delivery to the Audience and ensures they implement the new plan. A serious miscommunication may occur if a manager assumes that followers share their viewpoints in these critical areas.

Closing Statement

Thank you all for your time and dedication to our goals. Some have taken time off their busy schedules to share these important insights. The primary goal of the meeting has been to put up new strategies to enhance customer service delivery. The company’s new customer service objectives are achievable by keenly following the recommendations in this meeting. I wish you all the best in your respective responsibilities. Thank you.

References

Hamm, J. (2006). The Five Messages Leaders Must Manage. Harvard Business Review. https://hbr.org/2006/05/the-five-messages-leaders-must-manage

Indeed Editorial Team. (2021). Closing a Meeting: Benefits and Steps. Indeed Career Guide. https://www.indeed.com/career-advice/career-development/closing-a-meeting

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Question 

Managers must develop a clear presentation method, express ideas, and deliver solutions to business problems. Your essay should contain meaningful touchpoints specific to each attendee’s business perspective.

Effective Presentation

Effective Presentation

  • You have a new idea for enhancing customer service, and I believe your idea will benefit both your company’s stores and customers. Consider these ideas to get you started: a sales contest, an advertising or marketing campaign, or an in-store event that involves employees and vendors.
  • Use the communication models, processes, and techniques you have learned and the skills you have practised.

Be sure you do the following:

    1. List and prioritize the top three goals you want to accomplish with your presentation
    2. Design a brief opening statement
    3. List the major points of information you want to convey to the Audience
    4. Design a brief closing statement

Use at least three outside research sources to support your work for this assignment.