Customer Service Statement
It is an organization’s responsibility to provide excellent services to its customers. To that end, customer feedback will go a long way to help the company meet customer needs and expectations (Kaňovská, 2010). Customer service helps the company identify customer problems that require immediate attention. Whereas positive feedback is welcome, a company should focus on gathering critical feedback since it helps it make improvements.
Feedback response is a crucial component of customer service. An organization should respond to customer feedback on the same day it is raised and in real-time (Gupta et al., 2017). After responding, it is good to follow up and issue referrals if they are applicable to the situation. Good customer service requires all questions, requests, and complaints to be handled on the same business day.
The organization should provide human capital support and other facilitation to ensure optimum customer support. To achieve that, there is a need for ongoing training and information sessions targeting employees. In light of technological advancement, the company should provide online access to the necessary information, news, and guidelines. The availability of online information will help customers navigate and search for help whenever they have issues that need to be addressed (Leninkumar, 2017). Another way the company will ensure it achieves top-notch customer service is by having a professional product or service reviewer who ensures products or services align with customer standards.
A concerning issue in customer service support is that customers do not know to whom they can direct their concerns. Therefore, any employee at a public service counter or who answers a call should act as a customer service agent. After taking the customer’s feedback, the staff can direct employees to the relevant department.
References
Gupta, R. K., Belkadi, F., & Bernard, A. (2017). Evaluation and management of customer feedback to include market dynamics into product development: Satisfaction Importance Evaluation (SIE) model. In DS 87-4 Proceedings of the 21st International Conference on Engineering Design (ICED 17) Vol 4: Design Methods and Tools, Vancouver, Canada, 21-25.08. 2017 (pp. 327-336).562-565.
Kaňovská, L. (2010). Customer services: A part of market orientation. Economics and Management, 15,
Leninkumar, V. (2017). The relationship between customer satisfaction and customer trust on customer loyalty. International Journal of Academic Research in Business and Social Sciences, 7(4), 450-465.
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Question 
Customer Service Statement (CSS)
The basis for this assignment is to help you develop your own personal approach to customer service in
an ever-changing service environment. In-depth research, personal commentary, and written comments
on the importance of customer service to a variety of organizations are important elements of this
assignment.
Customer Service Statement
To begin this assignment, you’ll do some primary or secondary research on customer service. You can
use personal interviews with people who are in the customer service field, or you can research interviews
that are already completed. Books, periodicals, articles, and other resources are also acceptable for this
assignment.
Once you have completed your primary or secondary research, you’ll add some of your own personal
experiences and insights into customer service. These do not have to be supported by resources as they
are your own personal perspectives on customer service.
Finally, you’ll write several paragraphs that will help guide you in the application of high-quality
customer service in real organizations. This will be your own “Customer Service Statement”.
In terms of paper length, this can vary depending on how much research and personal commentary
you want to provide on customer service. At a minimum, with your background and resources and your
personal comments on customer service, this paper should be no less than one page in length, double-spaced, using 12-point font.
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