Cross-Functional Teamwork
Cross-functional teams are a competitive advantage for an organization. They’re like superhero team-ups, where different individuals with different sets of unique abilities will work together for one common purpose. Every organization has potential resources scattered within various departments—HR, Marketing, Sales, Production, Purchasing, Accounting, and Research. As an Accounting Clerk, our constant interactions across functions and companies helped everyone involved consider and understand different perspectives and how those perspectives impacted the project. We achieved the precision we needed and found efficiencies along the way. Since these are closely related departments, most people have crossover skills and knowledge that enable them to understand how other members impact the work easily… However, this also can lead to friction in team dynamics. At first, people often assume that cross-functional teams encourage diversity because they comprise individuals from distinct functional areas. But that’s not all. A good cross-functional environment includes teams with individuals of different experience, age, gender, location, skills, seniority, and engagement.
The benefits
1. Everyone sees problems from their point of view. Bringing people from different company parts can illuminate process problems and deliver innovative solutions that satisfy everyone.
2. Involving people with different areas of influence from the beginning helps secure buy-in, empathy, and trust.
3. Collaboration with experts in different areas of the business cross-pollinates knowledge that’s sometimes hidden and helps everyone understand how their work fits into the bigger picture.
The challenges
1. Collaboration inevitably fails When there is a lack of trust between the different teams.
2. If you cannot communicate clearly and efficiently with other teams, you will struggle to meet the organization’s common goal.
3. There becomes little room for improvements and initiatives that will benefit the company.
4. More people means more dominant personalities may be more difficult to manage, especially if a specific leadership role isn’t identified. Sometimes this can cause a scenario where different individuals compete to be seen as leaders.
Cross-functional collaboration isn’t easy, but it is powerful. It’s an excellent opportunity to apply leadership, interpersonal, and problem-solving skills.
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Question
A cross-functional team comprises individuals with different functional expertise working toward a common goal. This type of team may include employees at various firm levels working in the marketing, finance, and human resources departments.
For this assignment, respond to the following:
- Describe a time in your professional life when a cross-functional team worked together to achieve an organization’s goal.
- What are the benefits and challenges?
- minimum 300 words