Critical Decision-Making and Organizational Performance

Discuss the consequences of a failure to report.

Mike works as a laboratory technician and tends to arrive late to work. Mike’s manager advised him that he would be fired if he were to be late again. This was the second time Mike was late. Sadly, Mike is rushing once again, and upon entering the premises, he notices a spill on the floor. He is now presented with a dilemma: clock in on time by ignoring the spill and believing someone else would clean it up, or clock in late by ensuring the spill is adequately protected. Mike is dealing with the additional stress of the possibility of losing his work and the burden of being the primary breadwinner for his wife and newborn child.

Two scenarios are described throughout this assignment. The first scenario depicts Mike following the best decision by halting to protect the spill while informing his manager of his whereabouts and the reason for his lateness. The second scenario depicts Mike making the wrong decision by failing to notify his manager of his whereabouts and the reason for his lateness. The second scenario depicts Mike walking away from the spill and handing it over to someone else to keep it safe so that he may clock in on time. Later, Mike learns that a lady had slipped and fallen in the lobby, breaking her hip in the puddle that he had neglected to keep secure in the first place. Mike is now confronted with a new dilemma: whether or not to disclose to his boss the events that led to the patient’s admission to the hospital.

According to the circumstances, making the correct selections the first time is more advantageous. Mike’s decision to breach business policy in a healthcare setting by disregarding difficulties or making poor decisions puts the safety of fellow staff members, patients, and visitors at risk and the possibility of legal repercussions for Mike and the organization in which he works. Every day, healthcare workers are confronted with difficulties that necessitate the adoption of a choice (Cunningham & Geller, 2008). Healthcare professionals must make the best decisions while effectively communicating and remaining accountable to achieve this goal.

Explain his decision’s impact on patient safety and organizational performance (risk for litigation, organization’s quality metrics, workload of other hospital departments, etc.).

Mike’s judgment to report on schedule rather than protect the spill put his demands ahead of the interests of others, and he was wrong. His bad decision-making resulted in one of his guests slipping and breaking his hip in the hotel foyer. The first and most important thing Mike should have done was notify his manager of the issue that had arisen. In light of the preceding, any reasonable manager would agree with Mike remaining late to compensate for lost time while not penalizing him for coming in delayed to protect the spill and prevent injury to personnel and guests. Mike’s employer should have some program to promote a patient-safety culture among its employees. The implementation of programs like these instills a sense of commitment in employees, motivating them to discuss and learn from their mistakes, accept the faults they have made, and take action to rectify the issues so that they do not recur (Garuma, Woldie & Kebene, 2020). When safety culture programs are implemented, organizations demonstrate increased communications about safety and the effectiveness of prevention methods, lowering the risk of liability and inadequate metric scores.

As Mike’s manager, describe how you would address the issue with him and the steps you would take to ensure other staff members do not repeat the same mistake.

Considering the scenario described, I would impose some punishment. However, disciplinary action is not the same as dismissal. Considering his habit of punctuality, he was also counseled on the subject, and to openly disregard a spill in the corridor that resulted in someone sliding and injuring their hip because he was afraid of being fired is inexcusable. The act of writing this makes me rethink my decision to terminate. As a boss and a nurse compassionate towards others, I can think about where I have failed as a manager and how I may fix the situation, thereby giving Mike one last chance to prove himself to me. This will be accomplished through the creation of a written report, the evaluation of corporate policy, and the provision of patient safety culture training to employees. As a leader, I must set a good example because if I do not, the team will not be able to work well together and, hence, will not achieve their full potential (Weiss, Tilin & Morgan, 2018). Leaders can influence team members’ habits and actions, resulting in purposeful attempts to create a safe environment as the default setting for everyone.

Reflect on the scenario and describe what underlying aspects or issues may contribute to workplace dilemmas.

Several underlying factors may be attributed to workplace challenges that result in destructive actions and decision-making that contribute to less beneficial results, such as a lack of leadership, a loss of culture safety awareness, or a lack of collaborative efforts. For example, WellStar is a company that has deliberately searched out strategies to eliminate or reduce workplace challenges that impact our behaviors and decision-making processes. A common acronym WellStar uses is ARCC, which stands for “Ask a question, request a change, express a complaint, and call in anyone senior up the Hierarchy.”

This strategy encourages staff to speak out when they have concerns about the safety of their coworkers or patients. Among the other parts of the ARCC program are safety huddles, which provide helpful information, briefings on quality standards, and the opportunity to provide positive feedback to employees on what they are doing well (Raines, 2014). Instilling a sense of collective equity and providing an atmosphere of integrity and transparency in staff such as Mike allows them to not only take responsibility for overseeing their time effectively but also to make effective decisions when confronted with difficult choices without fear of punitive proceedings from their supervisor or manager.

Consider how most healthcare organizations function (structure, people, technology, environment). As a leader, discuss what principles of organizational behavior and development can be applied to effectively contribute to a healthcare organization’s success. How could these principles be applied to this scenario?

Nurses play an essential part in the health care system, with the ability to influence policy and best practice through their work. Another way nurses can contribute to a company’s success is by making improvements to the institution’s workflow process. Beneficial work process enhances efficiency, allowing organizations to achieve their goals while providing consistent, dependable, and safe patient care per accepted standards of practice and best practices. Sharing administration is a professional practice paradigm that can be employed by companies that are made up of interdisciplinary groups that need to collaborate regularly. This paradigm encourages accountability for patient care, organizational control, value creation, and teamwork, among other characteristics (Thomas, 2018). In the end, measures or approaches such as those outlined above impact the decisions and behaviors of employees, and as a result, they contribute to a company’s success.

References

Cunningham, T. R., & Geller, E. S. (2008). Organizational behavior management in health care:

Applications for large-scale improvements in patient safety. In K. Henriksen, J. B. Battles, M. A. Keyes, & et al. (Eds.), Advances in patient safety: new directions and alternative approaches (Vol. 2). Agency for Healthcare Research and Quality.

Garuma, M., Woldie, M., & Kebene, F. G. (2020). Areas of Potential Improvement for Hospitals’ Patient-Safety Culture in Western Ethiopia. Drug, Healthcare and Patient Safety, 113. https://doiorg.lopes.idm.oclc.org/10.2147/DHPS.S254949.

Raines, L. (2014). COVER STORY: How are hospitals handling safety? Employees focus on healing and keeping patients in a low-risk healthcare environment—the Atlanta Journal-Constitution (Atlanta, GA).

Thomas, J. (2018). Nursing leadership & management: Leading and serving. Retrieved from

https://lc.gcumedia.com/nrs451vn/nursing-leadership-and-management-leading-and-serving/v1.1/

Weiss, D., Tilin, F. J., & Morgan, M. J. (2018). The interprofessional health care team leadership and development [Adobe Digital Editions version]. Retrieved from https://viewer.gcu.edu/jtzynR

ORDER A PLAGIARISM-FREE PAPER HERE

We’ll write everything from scratch

---

View the “Critical Decision Making for Providers” scenario in the Allied Health Community media.

In a 1,000-1,250-word paper, examine the scenario involving Mike, the lab technician, and discuss the following:

Discuss the consequences of a failure to report.
Explain his decision’s impact on patient safety and organizational performance (risk for litigation, organization’s quality metrics, workload of other hospital departments, etc.).
As Mike’s manager, describe how you would address the issue with him and the steps you would take to ensure other staff members do not repeat the same mistake.
Reflect on the scenario and describe what underlying aspects or issues may contribute to workplace dilemmas.
Consider how most healthcare organizations function (structure, people, technology, environment). As a leader, discuss what organizational behavior and development principles can be applied to contribute to a healthcare organization’s success effectively. How could these principles be applied to this scenario?
A minimum of three academic references from credible sources are required for this assignment.

Prepare this assignment according to the guidelines in the APA Style Guide in the Student Success Center. An abstract is not required.

This assignment uses a rubric. Please review the rubric before beginning the assignment to become familiar with the expectations for successful completion.

You are required to submit this assignment to LopesWrite. Refer to the LopesWrite Technical Support articles for assistance.

Benchmark Information

This benchmark assignment assesses the following programmatic competency:

BS Health Sciences

4.1: Apply the principles of organizational behavior and development to contribute to healthcare organizations’ success effectively.