Care Coordination Presentation to Colleagues

Care Coordination Presentation to Colleagues

Hello and welcome to the West District Hospital. This hospital maintains excellence in delivering quality healthcare services to its clients. Through coordinative approaches utilizing collaborative paradigms, the hospital has been successful in the effective management of chronic diseases such as hypertension. In this presentation, we will discuss the fundamentals of care coordination with an emphasis on effective collaborative strategies, aspects of change management that directly impact the elements of patient experiences, coordinative approaches in ethical decision-making, and the impacts of healthcare policies on the coordination and continuum of care. But first, let us detail what care coordination is.

Care coordination is central to all care operationalization processes in healthcare. The Agency for Healthcare Research and Quality defines care coordination as the deliberate organization of all patient activities among all individuals involved in caregiving. It sums all caregiving roles on the patients and synchronizes them to not only bridge apparent gaps in care but uphold the effectiveness of care provided. To enhance their effectiveness in coordinating care, nurses should have a vast knowledge of best practices in care collaboration that will enable them to engage their patients and the patient’s families to optimize care approaches.

Effective Strategies for Collaborating with Patients and their Families to Achieve Desired Health Outcomes

Several strategies can be used to enhance the effectiveness of caregivers’ engagements with their patients and patients’ families. Effective strategies for collaborating with patients and their families include patient education, self-management support, and shared decision-making (Menear et al., 2020). Shared decision-making implores caregivers to involve their patients in essential decision-making processes on healthcare interventions targeted to them. It forms the groundwork for future engagements by ensuring healthier therapeutic relationships between the patients/families and their caregivers and enables them to be on board with the therapeutic plan designed for them.

Patient education is another effective strategy for engaging patients and their families. The management of hypertension and other chronic disorders requiring long-term therapeutic plans benefits considerably from these strategies. Educative approaches enable caregivers to enhance their patient’s capacity to maintain accountability over their disease process. Through these processes, caregivers can educate their patients on the significance of medication compliance, anticipated side effects of the medication they are taking, how to address them, and when to seek medical help. Grau Canét-Wittkampf et al. (2020) report that educative approaches in chronic care set the management trajectory toward optimizing clinical outcomes by ensuring closer engagements between patients and their caregivers. It is thus important that nurses be conversant with this collaborative strategy.

The Aspects of Change Management that Directly Affect Elements of the Patient Experiences

AHRQ details the significance of patient experiences in comprehensive care for chronic disorders. Understanding patients’ experiences is central to patient-centered care as it enables the tailoring of care services to meet the specific demands of the patients. Several aspects of change management have a direct impact on patients’ experiences. According to Errida & Lotfi (2021), leadership alignment to the change process, effective communication between organizational elements and between caregivers and their patients, the impact of the change process on care operationalization and clinical outcomes, and the readiness of caregivers and the patients for the change process will directly impact various aspects of patients experiences. While organizational leadership inspires change processes in organizational members, members’ preparedness for the change ensures a greater buy-in to the change process. Communication helps in readying organizational elements to the change process. It is thus imperative that organizational leadership and other stakeholders within the care organization work concertedly in implementing change processes that will directly impact patient experiences.

Positive patient experiences have been implicated in better clinical outcomes, higher patient satisfaction ratings, and improved clinical safety. Integral in quality care is the optimization of change processes that enhance patients’ experiences most valued by the patients. Hirpa et al. (2020) report that patients highly value easy access to health and healthcare information, good communication between caregivers and their patients, and efficiency in getting appointments. Ensuring patient satisfaction is also key in the overall maintenance of quality care. While patients experience detailed interactions between caregivers and their patients, patient satisfaction is the subjective measure of care services that often correlates with the patient’s expectations of care services they anticipate during contact with caregivers.

The Rationale for Coordinated Care Plans Based on Ethical Decision Making

Ethical decision-making in healthcare implores caregivers to utilize ethical provisions in their decision-making processes. The ethical principles of beneficence, autonomy, non-maleficence, and justice guide clinical decision-making processes and may help caregivers navigate ethical complexities. These provisions guide clinical decision-making processes and interactions to ensure best practices are utilized in designing therapeutic plans.

The consequences of ethical complications are often evident in improved clinical outcomes, better patient satisfaction, and enhanced patient experiences. This is mostly because ethical decision-making implies that best clinical practices are utilized to meet the needs of specific patients. Of importance during ethical decision-making is the diversity of the patient population presenting for care. An assumption during ethical decision-making is that each patient is willing and ready to cooperate with the caregivers in designing their therapeutic plans.

The Potential Impact of Specific Health Care Policy Provisions on Outcomes and Patient Experiences

Several healthcare policies influence healthcare administrations and may consequently affect clinical outcomes and patient experiences. The Health Information Technology for Economic and Clinical (HITECH) Act is an example of a healthcare policy that has a significant impact on clinical outcomes and patient experiences. This policy promotes the implementation of meaningful health information technologies in care operationalizations. Health technologies such as telehealth maintain significance in bridging communication gaps in healthcare that result from proximity. This makes the HITECH provisions important in the overall care provision processes.

The provisions of HITECH have a considerable impact on several aspects of patients’ experiences. Lite et al. (2020) report that the HITECH Act has significantly improved the security and privacy of electronic PHI through EHR and enhanced healthcare communications and delivery. The overall consequence of these provisions is often evident in improved patient trust in the care services and satisfaction with the care processes.

Nurse’s Vital Role in the Coordination and Continuum of Care

Nurses play an essential role in coordinating care processes for patients with chronic disorders. Their knowledge of the disease processes, coupled with their roles in patient advocacy and education, makes them invaluable in addressing patients’ needs and leveraging other organizational resources to help their patients. We should, therefore, maintain and enhance our knowledge of coordinative approaches in healthcare and how we can utilize our nursing knowledge to influence aspects of patient experiences.

In conclusion, care coordination is integral to quality maintenance and enhancement approaches in care. Caregivers should thus know various collaborative strategies that enable care coordination. Significant in care coordination are aspects of change management that foster patient-centeredness by enhancing patient experiences. Also important in the pursuit of coordinated care are the policies that affect care operationalization and delivery.

References

Errida, A., & Lotfi, B. (2021). The determinants of Organizational Change Management Success: Literature Review and Case Study. International Journal of Engineering Business Management, 13, 184797902110162. https://doi.org/10.1177/18479790211016273

Grau Canét-Wittkampf, C., Eijkelboom, C., Mol, S., Zwart, D., Hendriks, I., & de Groot, E. (2020). Fostering patient-centredness by following patients outside the clinical setting: An interview study. BMC Medical Education, 20(1). https://doi.org/10.1186/s12909-020-1928-9

Hirpa, M., Woreta, T., Addis, H., & Kebede, S. (2020). What matters to patients? A timely question for value-based care. PLOS ONE, 15(7). https://doi.org/10.1371/journal.pone.0227845

Lite, S., Gordon, W. J., & Stern, A. D. (2020). Association of the meaningful use electronic health record incentive program with Health Information Technology Venture Capital Funding. JAMA Network Open, 3(3). https://doi.org/10.1001/jamanetworkopen.2020.1402

Menear, M., Dugas, M., Careau, E., Chouinard, M.-C., Dogba, M. J., Gagnon, M.-P., Gervais, M., Gilbert, M., Houle, J., Kates, N., Knowles, S., Martin, N., Nease, D. E., Zomahoun, H. T., & Légaré, F. (2020). Strategies for engaging patients and families in collaborative care programs for depression and anxiety disorders: A systematic review. Journal of Affective Disorders, 263, 528–539. https://doi.org/10.1016/

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Develop a 20-minute presentation for nursing colleagues highlighting the fundamental principles of care coordination. Create a detailed narrative script for your presentation, approximately 4-5 pages in length, and record a video of your presentation.

Care Coordination Presentation to Colleagues

Introduction
Nurses have a powerful role in the coordination and continuum of care. All nurses must be cognizant of the care coordination process and how safety, ethics, policy, physiological, and cultural needs affect care and patient outcomes. As a nurse, care coordination is something that should always be considered. Nurses must be aware of factors that impact care coordination and of a continuum of care that utilizes community resources effectively and is part of an ethical framework that represents the professionalism of nurses. Understanding policy elements helps nurses coordinate care effectively.

This assessment provides an opportunity for you to educate your peers on the care coordination process. The assessment also requires you to address change management issues. You are encouraged to complete the Managing Change activity.

Completing course activities before submitting your first attempt has been shown to make the difference between basic and proficient assessments.

Preparation
Your nurse manager has been observing your effectiveness as a care coordinator and recognizes the importance of educating other staff nurses in care coordination. Consequently, she has asked you to develop a presentation for your colleagues on care coordination basics. By providing them with basic information about the care coordination process, you will assist them in taking on an expanded role in helping to manage the care coordination process and improve patient outcomes in your community care centre.

To prepare for this assessment, identify key factors nurses must consider to effectively participate in the care coordination process.

You may also wish to:

Review the assessment instructions and scoring guide to ensure you understand the work you will be asked to complete.
Allow plenty of time to rehearse your presentation.
Recording Equipment Setup and Testing
Check that your recording equipment and software are working properly and that you know how to record and upload your presentation. You may use Kaltura (recommended) or similar software for your audio recording. A reference page is required. However, no PowerPoint presentation is required for this assessment.

If using Kaltura, refer to the Using Kaltura tutorial for directions on recording and uploading your video in the courtroom.
Note: If you require the use of assistive technology or alternative communication methods to participate in this activity, please contact DisabilityServices@capella.edu to request accommodations.

Instructions
Complete the following:

Develop a video presentation for nursing colleagues highlighting the fundamental principles of care coordination. Include community resources, ethical issues, and policy issues that affect the coordination of care. To prepare and develop a detailed narrative script. The script will be submitted along with the video.
Note: You are not required to deliver your presentation.

Presentation Format and Length
Create a detailed narrative script for your video presentation, approximately 4–5 pages in length. Include a reference list at the end of the script.

Supporting Evidence
Cite 3–5 credible sources from peer-reviewed journals or professional industry publications to support your video. Include your source citations on a references page appended to your narrative script. Explore the resources about effective presentations as you prepare your assessment.

Grading Requirements
The requirements outlined below correspond to the grading criteria in the Care Coordination Presentation to Colleagues Scoring Guide, so be sure to address each point. Read the performance-level descriptions for each criterion to see how your work will be assessed.

Outline effective strategies for collaborating with patients and their families to achieve desired health outcomes.
Provide, for example, drug-specific educational interventions and cultural competence strategies.
Include evidence that you have to support your selected strategies.
Identify the aspects of change management that directly affect elements of the patient experience essential to the provision of high-quality, patient-centred care.
Explain the rationale for coordinated care plans based on ethical decision-making.
Consider the reasonable implications and consequences of an ethical approach to care and any underlying assumptions that may influence decision-making.
Identify the potential impact of specific healthcare policy provisions on outcomes and patient experiences.
What are the logical implications and consequences of relevant policy provisions?
What evidence do you have to support your conclusions?
Raise awareness of the nurse’s vital role in the coordination and continuum of care in a video-recorded presentation.
Fine-tune the presentation to your audience.
Stay focused on key issues of import with respect to the effects of resources, ethics, and policy on the provision of high-quality, patient-centred care.
Adhere to presentation best practices.
Additional Requirements
Submit both your presentation video and script. The script should include a reference page. See Using Kaltura for more information about uploading multimedia files. You may submit the assessment only once, so be sure that both assessment deliverables are included.

Portfolio Prompt: Save your presentation to your ePortfolio. Submissions to the ePortfolio will be part of your final Capstone course.

Competencies Measured
By successfully completing this assessment, you will demonstrate your proficiency in the course competencies through the following assessment scoring guide criteria:

Competency 2: Collaborate with patients and families to achieve desired outcomes.
Outline effective strategies for collaborating with patients and their families to achieve desired health outcomes.
Competency 3: Create a satisfying patient experience.
Identify the aspects of change management that directly affect elements of the patient experience essential to the provision of high-quality, patient-centred care.
Competency 4: Defend decisions based on the code of ethics for nursing.
Explain the rationale for coordinated care plans based on ethical decision-making.
Competency 5: Explain how healthcare policies affect patient-centered care.
Identify the potential impact of specific healthcare policy provisions on outcomes and patient experiences.
Competency 6: Apply professional, scholarly communication strategies to lead patient-centered care.
Raise awareness of the nurse’s vital role in the coordination and continuum of care in a video-recorded presentation.