Care Coordination Presentation to Colleagues

Care Coordination Presentation to Colleagues

Hello, and welcome to today’s presentation on care coordination. I am here today to enable you to better understand the core principles of care coordination. Writing in 2018, authors Hannigan, Simpson, Coffey, Barlow, and Jones reported that care coordination refers to the organization of patient care practices and open communication among the stakeholders involved in patient care to realize effective and safe patient care. It requires prior knowledge about the needs of the patients and timely communication of these needs. Care coordination achieves a better quality of healthcare services provided to the patient.

Effective Strategies for Collaborating with Patients and their Families

Allow me to address the strategies for collaborating with patients and families. Various strategies can be used to promote collaboration between healthcare providers, patients, and their families. This collaboration is essential because it ensures that all patients’ needs are addressed.

The first strategy entails open communication. (Institute for Patient and Family-Centered Care (IPFCC), n.d.) reports that healthcare workers should inform the patients about the vision and values of the healthcare facility and their impact on the treatment process. The mission, vision and values should be aligned to support patient and family involvement. IPFCC (n.d.)  reports that this is achieved by creating purpose and identifying priorities to be fulfilled. Furthermore, open communication of the mission, vision, and values incorporates the patients and their family members into the strategic plan of the healthcare facility. This increases the likelihood of achieving the desired outcomes.

The second strategy by assuming the role model capacity that promotes patient involvement. IPFCC (n.d.) reports that this can be accomplished by involving patients and their families in leadership rounds. An example is involving patients in determining whether medication is administered at the prescribed dosing interval. Subsequently, this makes the patients and their families recognize that they are important team members in the care process. Additionally, patients can be involved in the formulation of procedures and policies. This can be accomplished by ensuring that new policies are not implemented until the perspectives and opinions of the patients and their families are considered. By so doing, culturally sensitive policies and procedures will be developed and improve patients’ access to quality healthcare services.

Aspects of Change Management

At this point, I will discuss the aspects of change management that impact patients’ experiences and are key to providing quality patient-centered services. The components of change management can affect patients’ experiences when accessing quality and patient-centered services. Leadership alignment is the first aspect. This entails identifying leaders and potential sponsors of a project or plan and harmonizing their objectives and interests. Writing in 2018, author Popa reports that leadership alignment ensures that the other stakeholders, including patients and other healthcare workers, understand the specific goals and objectives of the treatment plan. This increases the likelihood of quality service delivery to patients.

The other aspects are stakeholder engagement and communication. Stakeholder engagement entails creating a plan of collaborating with relevant stakeholders, including patients. In this context, active patient involvement makes them appreciate their importance in the treatment process. Bombard, Baker, Orlando, Fancott, Bhatia, and Casalino (2018) reported that stakeholder engagement allows patient autonomy and culturally sensitive services to be provided. Communication requires establishing open communication between patients and the other members of the interdisciplinary team. This creates an atmosphere of trust and respect. Furthermore, it acts as an avenue for holistic nursing services because the patient’s preferences are considered. By so doing, the patients, as key stakeholders, access quality patient-centered services.

The Rationale for Coordinated Care Plans Based on Ethical Decision Making

Allow me to discuss the rationale for coordinated care plans based on ethical decision-making. Tseng and Wang (2021) reported that ethical decision is used to address conflicts and uncertainties that accompany moral values. Ethical decision-making is required to make desirable judgments when a healthcare provider is faced with a moral dilemma. Accordingly, ethical decision-making is relevant when establishing coordinated care plans. An ethical decision-making process can embrace two major philosophical approaches: utilitarian and Deontological ethics. Accordingly, Tseng and Wang (2021) reported that utilitarian ethics direct healthcare providers and clinicians to engage in activities that are beneficial or do good to the general population. This is consistent with the ethical principles of beneficence and non-maleficence that advocate for actions that benefit patients and do not harm patients, respectively, as reported by McDermott-Levy, Leffers, and Mayaka in 2018. Utilitarian ethics will ensure the formulation of coordinated care plans that benefit the patients.

Moreover, Tseng and Wang (2021) reported that deontological ethics directs healthcare providers and clinicians to respect people and treat them with dignity. This is consistent with the ethical principle of autonomy that respects the decisions of the patients regarding their treatment plans. Implementing deontological ethics will ensure that the coordinated care plans are culturally sensitive and provide holistic nursing services.

The Potential Impact of Specific Health Care Policy Provisions

At this point, I will describe the impact of the provisions of a specific healthcare policy on patient outcomes and experiences. The Affordable Care Act (ACA) is an example of a policy that affects patient outcomes and experiences. The ACA has various goals. The first goal is to make affordable health insurance available to a larger population. Notably, Michener (2020) reported that the second goal is to expand the Medicaid program and cover adults whose income is less than 138% of the federal poverty level. The third goal is to support innovativeness in healthcare delivery methods and lower healthcare costs.

The ACA has ensured that more eligible people living in the USA are insured. Accordingly, there has been increased access to healthcare services by this population. In addition, Michener (2020) reported that in 2019, about 11 million Americans were enrolled for coverage via ACA. Increased access to quality healthcare services is associated with better patient outcomes and experiences. This has been particularly relevant for the patient population with low incomes. Additionally, the ACA benefits the disabled patient population through its consumer protections. However, it should be noted that ACA minimized access to care for those not eligible. Worth noting is that Michener (2020) reported that the affected group includes illegal immigrants, those with a gross income above 400% of the federal poverty level, and those who can access comprehensive coverage provided by their employers.

Creating Awareness of Nurse’s Vital Role in the Coordination and Continuum of Care

As we edge toward the end, I will identify the role of nurses in the coordination and continuum of care. Nurses are important interdisciplinary team members in developing coordinated care plans and ensuring a continuum of care. Their first role is embracing evidence-based practices when administering care to the patients. These practices are based on research and are harmonious with the utilitarian and deontological ethical provisions. In 2018, authors Bombard, Baker, Orlando, Fancott, Bhatia, and Casalino reported that evidence-based practices help to increase the quality of service delivery and achieve better patient outcomes. The second role involves evaluating patient outcomes. This can be done using quarterly and annual reports from the National Database of Nursing Quality Indicators, as Oner, Zengul, Ivankova, Karadag, and Patrician reported in 2021. This helps to facilitate goal-based coordinated care with other interdisciplinary team members to improve underperforming nursing-sensitive indicators. By so doing, patient safety and better outcomes are achieved.

Further, nurses promote coordination and continuum of care by advocating for appropriate resource allocation and relevant policy formulation. Writing in 2018, authors Hannigan, Simpson, Coffey, Barlow, and Jones reported that resource allocation entails the optimization of nursing staff ratios and the acquisition of necessary medical equipment and protective equipment. Formulating policies that advocate for interdisciplinary collaboration ensures that the quality-of-service delivery is enhanced. This is because of the interdisciplinary decision-making process.

In conclusion, care coordination refers to the organization of patient care practices and open communication among the stakeholders involved in patient care to realize effective and safe patient care. Patient and family engagement can be achieved by open communication. Nurses are key members in the coordination and continuum of care.

Thank you.

References

Bombard, Y., Baker, G. R., Orlando, E., Fancott, C., Bhatia, P., Casalino, S., Onate, K., Denis, J. L., & Pomey, M. P. (2018). Engaging patients to improve quality of care: A systematic review. Implementation Science, 13(1). https://doi.org/10.1186/s13012-018-0784-z

Hannigan, B., Simpson, A., Coffey, M., Barlow, S., & Jones, A. (2018). Care coordination as imagined, care coordination as done: Findings from a cross-national mental health systems study. International Journal of Integrated Care, 18(3), 1–14. https://doi.org/10.5334/ijic.3978

Institute for Patient and Family-Centered Care. (n.d.). Patient and Family Engagement Strategies. Ipfcc.org. Retrieved 1 June 2022, from https://www.ipfcc.org/bestpractices/engagement-strategies-and-definitions.pdf.

McDermott-Levy, R., Leffers, J., & Mayaka, J. (2018). Ethical Principles and Guidelines of Global Health Nursing Practice. Nursing Outlook, 66(5), 473–481. https://doi.org/10.1016/j.outlook.2018.06.013

Michener, J. (2020). Race, politics, and the affordable care act. Journal of Health Politics, Policy, and Law, 45(4), 547–566. https://doi.org/10.1215/03616878-8255481

Oner, B., Zengul, F. D., Oner, N., Ivankova, N. V., Karadag, A., & Patrician, P. A. (2021). Nursing-sensitive indicators for nursing care: A systematic review (1997–2017). Nursing Open, 8(3), 1005–1022. https://doi.org/10.1002/nop2.654

Popa, E. (2018). Aspects of organizational culture and change management. Annals of the University of Petrosani Economics, 18(1), 205–212.

Tseng, P. E., & Wang, Y. H. (2021). Deontological or utilitarian? An eternal ethical dilemma in outbreak. International Journal of Environmental Research and Public Health, 18(16). https://doi.org/10.3390/ijerph18168565

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Develop a 20-minute presentation for nursing colleagues highlighting the fundamental principles of care coordination. Create a detailed narrative script for your presentation, approximately 4-5 pages in length, and record a video of your presentation.

Introduction

Nurses have a powerful role in the coordination and continuum of care. All nurses must be cognizant of the care coordination process and how safety, ethics, policy, physiological, and cultural needs affect care and patient outcomes. As a nurse, care coordination is something that should always be considered. Nurses must be aware of factors that impact care coordination and of a continuum of care that utilizes community resources effectively and is part of an ethical framework that represents the professionalism of nurses. Understanding policy elements helps nurses coordinate care effectively.

This assessment provides an opportunity for you to educate your peers on the care coordination process. The assessment also requires you to address change management issues. You are encouraged to complete the Managing Change activity.

Completing course activities before submitting your first attempt has been shown to make the difference between basic and proficient assessment.

Preparation

Your nurse manager has been observing your effectiveness as a care coordinator and recognizes the importance of educating other staff nurses in care coordination. Consequently, she has asked you to develop a presentation for your colleagues on care coordination basics. By providing them with basic information about the care coordination process, you will assist them in taking on an expanded role in helping to manage the care coordination process and improve patient outcomes in your community care center.

To prepare for this assessment, identify key factors nurses must consider to effectively participate in the care coordination process.

You may also wish to:

Review the assessment instructions and scoring guide to ensure you understand the work you will be asked to complete.
Allow plenty of time to rehearse your presentation.
Note: Remember that you can submit all, or a portion of, your draft presentation to Smarthinking Tutoring for feedback, before you submit the final version for this assessment. If you plan on using this free service, be mindful of the turnaround time of 24-48 hours for receiving feedback.

Recording Equipment Setup and Testing
Check that your recording equipment and software are working properly and that you know how to record and upload your presentation. You may use Kaltura (recommended) or similar software for your audio recording. A reference page is required. However, no PowerPoint presentation is required for this assessment.

If using Kaltura, refer to the Using Kaltura tutorial for directions on recording and uploading your video in the courseroom.
Note: If you require the use of assistive technology or alternative communication methods to participate in this activity, please contact [email protected] to request accommodations.

Instructions

Complete the following:

Develop a video presentation for nursing colleagues highlighting the fundamental principles of care coordination. Include community resources, ethical issues, and policy issues that affect the coordination of care. To prepare, develop a detailed narrative script. The script will be submitted along with the video.
Note: You are not required to deliver your presentation.

Presentation Format and Length
Create a detailed narrative script for your video presentation, approximately 4-5 pages in length. Include a reference list at the end of the script.

Supporting Evidence
Cite 3-5 credible sources from peer-reviewed journals or professional industry publications to support your video. Include your source citations on a references page appended to your narrative script. Explore the resources about effective presentations as you prepare your assessment.

Grading Requirements
The requirements outlined below correspond to the grading criteria in the Care Coordination Presentation to Colleagues Scoring Guide, so be sure to address each point. Read the performance-level descriptions for each criterion to see how your work will be assessed.

Outline effective strategies for collaborating with patients and their families to achieve desired health outcomes.
Provide, for example, drug-specific educational interventions, cultural competence strategies.
Include evidence that you have to support your selected strategies.
Identify the aspects of change management that directly affect elements of the patient experience essential to the provision of high-quality, patient-centered care.
Explain the rationale for coordinated care plans based on ethical decision making.
Consider the reasonable implications and consequences of an ethical approach to care and any underlying assumptions that may influence decision making.
Identify the potential impact of specific health care policy provisions on outcomes and patient experiences.
What are the logical implications and consequences of relevant policy provisions?
What evidence do you have to support your conclusions?
Raise awareness of the nurse’s vital role in the coordination and continuum of care in a video-recorded presentation.
Fine tune the presentation to your audience.
Stay focused on key issues of import with respect to the effects of resources, ethics, and policy on the provision of high-quality, patient-centered care.
Adhere to presentation best practices.
Additional Requirements
Submit both your presentation video and script. The script should include a reference page. See Using Kaltura for more information about uploading multimedia files. You may submit the assessment only once, so be sure that both assessment deliverables are included.

Portfolio Prompt: Save your presentation to your ePortfolio. Submissions to the ePortfolio will be part of your final Capstone course.

Competencies Measured

By successfully completing this assessment, you will demonstrate your proficiency in the course competencies through the following assessment scoring guide criteria:

Competency 2: Collaborate with patients and family to achieve desired outcomes.
Outline effective strategies for collaborating with patients and their families to achieve desired health outcomes.
Competency 3: Create a satisfying patient experience.
Identify the aspects of change management that directly affect elements of the patient experience essential to the provision of high-quality, patient-centered care.
Competency 4: Defend decisions based on the code of ethics for nursing.
Explain the rationale for coordinated care plans based on ethical decision making.
Competency 5: Explain how health care policies affect patient-centered care.
Identify the potential impact of specific health care policy provisions on outcomes and patient experiences.
Competency 6: Apply professional, scholarly communication strategies to lead patient-centered care.
Raise awareness of the nurse’s vital role in the coordination and continuum of care in a video-recorded presentation.