BUSB-340 – Quiz 3 – weeks 1-7
Question 1
The 4Ps of the marketing mix that we covered in class are
Question 2
A student would like to buy a sports car, but she cannot afford one. Marketing does not occur in this situation because
Question 3
Which of the following would be the BEST target market for tickets to the home games of the Dallas Cowboys professional football team?
all men in the U.S.
Question 4
The Electronic Signatures in Global and National Commerce Act makes digital signatures as valid as nondigital pen-and-ink signatures. This act created a demand for software and hardware that would collect, transmit, and receive digital signatures. This example indicates how __________ forces can work together in the marketing environment
Question 5
The 3M company stopped production of a chemical it had made for more than 40 years when tests showed the chemical could be accumulated in human tissue, even though the products in which it was used had no known harmful health or environmental effect. The voluntary action by 3M is an example of ________________.
utilitarianism
socialism
individualism
moral idealism
Question 6
Febreze is an odor-controlling spray that is manufactured by Procter & Gamble. When Febreze was first introduced, a few random people in an Internet chat room stated that the product was harmful to house pets. Though untrue, the rumor spread quickly. This is an example of _____________
a lack of back translation
poor opinion leadership
propaganda
consumer ethnocentrism
negative word of mouth
Question 7
Small athletic shoe manufacturers such as Vans target niche markets like street culture or action sports enthusiasts, making shoes designed to satisfy the needs of these different specific groups of customers. This strategy of aggregating prospective buyers into groups that have common needs and will respond similarly to a marketing action is an example of __________
mass customization
market segmentation
market specific selection
Question 8
When purchasing a product, factors (such as price, brand reputation, battery life, etc.) that a consumer considers prior to purchase are called __________, which represent both the objective attributes of a brand and the subjective ones used to compare different products and brands.
evaluative criteria
points of difference
buying-decision choices
Question 9
In an effort to make better and more efficient purchase decisions, the Ford Motor Co. includes various people, depending on the purchase situation. Individuals may include key personnel from various departments, including research and development, finance, marketing, shipping, and sales. This is a description of Ford’s _____________
buying center
stakeholder groups
purchasing divisions
Question 10
Children’s accessory and toy store Red Carpet Baby! uses U.S. Census Bureau information to determine the number of families with children under age 5 for each state in its market area. Data obtained from this source are called ____________.
proprietary data
observational data
experiment data
primary data
secondary data
Question 11
Which type of consumer product is often very expensive, has very limited distribution, brand status is stressed in promoting, purchased infrequently, and takes an extensive amount of time to make the purchase decision?
convenience product
support product
shopping product
specialty product
unsought product
Question 12
At the Christmas Tree Shop, customers can shop for Christmas gifts and decor at any time of the year. What type of utility does this store best provide for its customers?
performance
place
form
time
pocession
Question 13
A concept that describes the stages a product goes through in the marketplace—introduction, growth, maturity, and decline—is referred to as the __________.
product life cycle
product growth cycle
marketing mix
retail life cycle
Question 14
Before moving out of their apartment, Kelly and Doug decided to have their carpets cleaned by Stanley Steemer, a company specializing in professional carpet cleaning. The carpet cleaners arrived on time, cleaned the carpets, and drove away in their bright yellow van; only then did the couple see that they did a good job. Kelly and Doug were unable to judge the service before they bought it, which illustrates the ________ of services.
Question 15
Lucia’s is an eatery famous for its fine steaks, spicy chili, and outstanding customer service. To maintain the restaurant’s reputation for putting its customers first, the marketing manager at Lucia’s has developed marketing activities that are directed at its waiters and waitresses. These activities are an example of
service marketing
employee marketing
internal marketing
stakeholder marketing
Question 16
Xerox pioneered the first portable fax machine. In 1980, the hefty price was $12,700. Xerox used __________ pricing strategy to help recover its research and development costs.
an at-market
a cost-plus
a penetration
a skimming
a target
Question 17
Tara is enrolled for spring semester at college. The tuition is $6,000 but she has a scholarship for $1,000 as well as a work study grant of $1,500. The health fees and student activity fees are $150 for the semester. What is the actual price Tara is paying for the spring semester?
$6,150
$3,650
$5,150
$2,500
$2,650
Question 18
Several companies produce latex gloves that are used in a variety of different industries. If one of the glove manufacturers decreases its price by just one percentage points, it will result in a significant (more than three percent) increase in quantity demanded. The demand for latex gloves is __________:
holistic
elastic
unitary
inelastic
Question 19
A box of dishwasher detergent shrink-wrapped with a bottle of Jet Dry for only 10 cents more than the regular price of the dishwasher detergent is an example of __________ pricing.
prestige
bundle
penetration
odd-even
Question 20
When you buy a used car from a CarMax dealership, you are offered the car at a “no haggle” price. You can buy it or not, but there is no way to negotiate the published price because of the seller’s ___________.
one-price policy
loss leader pricing
flexible price policy
customary pricing
dynamic pricing
Question 21
The three basic functions intermediaries perform are ______________________________________.
contractual, facilitating, and logistical functions.
Question 22
The added value a brand name gives to a product beyond the functional benefits provided is referred to as ______
brand benefit
brand networth
brand value
brand equity
brand enhancement
Question 23
In the athletic shoe market, Adidas AG and Nike Inc. practice ________ positioning since both companies vie for the same customers with technologically advanced products.
psychological
geographic
differentiation
head-to-head
Question 24
When you view a selection at Amazon.com and see “Customers who bought this (item) also bought…,” you are seeing the application of______
personal selling
collaborative filtering
choiceboards
adaptive selling
multichannel marketing
Question 25
The local radio station broadcast a story about a dry-cleaner chain that requested coat donations. The company offered to clean the coats and deliver them to people in need. The various addresses of the dry-cleaner chain were also mentioned so that donations could be dropped off. Since this featured business did not pay for this exposure, it benefited from __________.
direct marketing
publicity
personal selling
sales promotion
direct marketing
Question 26
Many prescription drugs such as Neulasta have national TV advertising campaigns to encourage patients to learn more about the drugs and ask for them by name from their doctors. The manufacturers of these drugs are using a(n) ________ strategy.
push
inertia
intense
Question 27
An ad for Citrucel fiber supplement claimed that in a blind taste test consumers preferred the taste of Citrucel to Metamucil 2 to 1. This ad is an example of __________ advertising.
comparative
persuasive
reminder
informative
Question 28
Tom Cruise wore Bausch and Lomb’s Ray-Ban sunglasses in the movie Risky Business, and sales skyrocketed. The appearance of the sunglasses in the film is an example of ____________
product placement
showrooming
product continuity
Question 29
The various forms of online media content that are publicly available and created by end users (such as adventure videos submitted to Youtube from GoPro’s customers) is referred to as ________________
wikis
Facebook pages
user-generated content (UGC).
net platforms
social media
Question 30
The practice of focusing on the identification and recruitment of individuals to advocate a company’s products, services, and brands rather than focusing exclusively on prospective buyers is referred to as ______
showrooming
behavioral targeting
viral marketing
customization
influencer marketing