DHA 710 Week 3 Assignment

The proposed Gemba walk will be conducted at the Southwestern Chronic Care Center in Texas. The center majors in chronic illnesses and provides emergency and preventive care services. The facility is a 170-bed inpatient setting: DHA 710 Week 3 Assignment.

The Gemba walk will cover the Eastern Wing of the Diabetic Care department. The wing has a nursing station, 25 beds, and an inpatient pharmacy department. The walk shall commence at the Pharmacy and stretch to the nursing desk. It will also cover the conference room, where the healthcare teams converge before starting routine rounding.

Several healthcare professionals will be encountered during the walk. The attending pharmacists and the in-charge pharmacists will be engaged. Patients with more than five hospital stay days will also be interviewed during the session.

The walk will culminate in an encounter with the nurses at the nursing desk. Likewise, nurses, physicians, and any other healthcare provider attending to the patients will also be met at the point of care.

The Gemba walk will be conducted physically. The expected time for visitations and subsequent walks is between nine and eleven. The time was selected as it coincides with the routine rounding for the department. This will help optimize interactions with the healthcare teams.

The Gemba walk is expected to provide insight into the efficiency of the care operationalization within the department. Foremost, engaging the nursing team will enable the identification of their workflows and the apparent challenges they face during care delivery. Nurse engagements with healthcare administrators and authorities facilitate nurse-specific healthcare challenges and should thus be leveraged to improve their wellness (Al-Moteri et al., 2023). Interactions with the patients are expected to inform patient satisfaction with the care services and experiences.

Bhati et al. (2023) note that collaborations between patients and other healthcare stakeholders enable the identification of patient-related healthcare concerns and are a valuable source of patient feedback. Likewise, as supported by Zia ud din et al. (2024), talking with the healthcare teams, pharmacists, and physicians, among other providers, will enable the elucidation of team cohesion and efficiency in the collaborative paradigm. It is thus important that administrators engage healthcare teams.

References

Al-Moteri, M., Alzahrani, A. A., Althobiti, E. S., Plummer, V., Sahrah, A. Z., Alkhaldi, M. J., Rajab, E. F., Alsalmi, A. R., Abdullah, M. E., Abduelazeez, A. E., Caslangen, M. M., Ismail, M. G., & Alqurashi, T. A. (2023). The road to developing standard time for efficient nursing care: A Time and motion analysis. Healthcare, 11(15), 2216. https://doi.org/10.3390/healthcare11152216

Bhati, D., Deogade, M. S., & Kanyal, D. (2023). Improving patient outcomes through Effective Hospital Administration: A comprehensive review. Cureus. https://doi.org/10.7759/cureus.47731

Zia ud din, M., Yuan yuan, X., Ullah Khan, N., & Estay, C. (2024). The impact of public leadership on collaborative administration and Public Health Delivery. BMC Health Services Research, 24(1). https://doi.org/10.1186/s12913-023-10537-0

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Upon completion of this assignment, you will have a documented plan to follow as you conduct your upcoming Gemba Walk to identify an opportunity for improvement in a health care organization. You will complete your Gemba Walk in Week 5. You will refer back to this plan as part of the Wk 5 – Gemba Walk Executive Summary.

View “The Gemba Walk.” (See attached transcript)

Select an organization for your walk and schedule the walk before Week 4.

DHA 710 Week 3 Assignment

Write a 350- to 500-word plan for your Gemba Walk of a health care organization. Use the 4 Ws (where, who, when, and what) framework to describe how you will conduct your Gemba Walk and how you will collect information.

Submit your assignment.

Note: If you are not able to make plans to actually visit a facility to conduct your Gemba Walk, you might be able to conduct your walk using Zoom or another related technology tool. Please consider this in your plan.