Using the Hansei Process – Reflection

Using the Hansei Process – Reflection

According to Toyota (2016), the Hansei process involves reflecting on past actions, correcting mistakes, and identifying opportunities for improvement. Regarding the situation between Alice and Sharon Shrade, there are a few things I feel I would have done differently. Firstly, I would reflect on Alice’s performance objectively. Having worked for Netflix for over ten years, I would like to understand why she cannot catch up with the rest of the staff. She may be facing personal challenges or a mismatch of skills. I would also examine the company’s actions toward the employee. For instance, I may ask myself whether I provided her with enough support, including resources, feedback, and information she requires to perform her job (Dombrowski & Mielke, 2014). If there were shortcomings in the management approach, I would consider rescinding the decision to terminate her from Netflix.

Furthermore, I would explore alternative courses of action before terminating her. Some of the alternative actions relevant to Alice’s case include additional training, equipping her with professional development plans, and coaching (Dombrowski & Mielke, 2014). If these actions align with the company’s culture and policy frameworks, terminating her should be out of the table. Performance issues among employees will always be there, and if Netflix constantly terminates underperforming employees, the company may eventually scare the best talents.

References

Dombrowski, U., & Mielke, T. (2014). Lean Leadership – 15 Rules for a Sustainable Lean Implementation. Procedia CIRP, 17, 565–570. https://doi.org/10.1016/j.procir.2014.01.146

Toyota. (2016, May 31). Hansei – Toyota Production System guide. Toyota UK Magazine. https://mag.toyota.co.uk/hansei-toyota-production-system/

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PROMPT: The Hansei process occurs constantly and consistently. At Toyota, for example, even if a project is successful, there is still a hansei-kai (reflection meeting) to review what went wrong. According to Jeffrey Liker, author of The Toyota Way, if a manager or engineer claims that there were not any problems with the project, he or she will be reminded that there is always room for improvement. In other words, they have not objectively and critically evaluated the project to find opportunities for improvement, or they did not stretch to meet (or exceed) their expected capacity.

Using the Hansei Process – Reflection

The concept of the use of handsets is not a required component of the final project, but rather an opportunity for you to step back and reflect on the project in regards to the knowledge you have gained.

Reflect on the coursework that you completed while working toward the final project in this course, which you will be submitting this week, using the Hansei process. Identify two things you would do differently if you were involved in a similar situation at Netflix in the future. Explain your rationale for the items you have identified and what your different approach would be. This will help you to create clear plans for ensuring that it does not reoccur.