Writing Routine and Positive Messages

Writing Routine and Positive Messages

Complaint Email

To:ubercustomersupport@gmail.com

Subject: Poor Customer Experience

Good morning,

I am writing this email to express my dissatisfaction with the services I received from one of your drivers yesterday. I was running late for an appointment, so I requested the driver to take a shorter route, but he ignored me and instead took a route that had heavy traffic. We spent so much time in traffic that I ended up missing the appointment because the client canceled while I was on the way. I, therefore, requested the driver to drop me where he picked me. I suggested canceling the order so that I could pay him for what the trip had cost up to the point we were to turn back, but he was reluctant to do it and insisted that I should pay the whole amount, although I had not reached my destination. I, therefore, decided to go ahead with the cancellation and paid him what was displayed on the app before alighting and taking another taxi. Hire our assignment writing services in case your assignment is devastating you.

I have already sent a complaint through your application, and this email is just a follow-up detailing my experience. Please consider my issue and take the right action against the driver to avoid such incidents happening again.

Regards,

Jane Doe

Response Email

To:janedoe@gmail.com

Subject: Poor Customer Experience

Good morning,

We are sorry about what happened and are glad that you brought it to our attention. We promise that we will follow up on your complaint and take disciplinary action against the driver. We are also offering you a free ride as a sign of goodwill from the company. Please feel free to continue using our services, and always let us know when there is anything wrong.

Regards,

Uber Customer Service

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Writing Routine and Positive Messages

Overview:

Electronic media provides you with many options for creating effective messages in business. Many scenarios come up in which you will be asked to craft a positive message in response to a customer’s issue. In this assignment, you will be asked to compose messages from both the perspective of a customer and a customer service representative.

Instructions:

• Choose a recent purchase or customer experience you have had that did not meet your expectations.
• Write an email to the company expressing your dissatisfaction and concerns.
• Place yourself as the customer service representative receiving your email and respond appropriately.

Requirements:

• Your email messages should be brief and to the point.
• Be sure to use the proper tone appropriate for the scenario.
• Include a clear subject line in each email
• Use a professional tone