The Differences between Total Quality Management Technique and the DMAIC Method

The Differences between Total Quality Management Technique and the DMAIC Method

The supply chain management process of the organization I work for requires improvement. The process is composed of five steps: strategic planning, procurement, manufacturing, warehousing, order fulfillment, and transportation. The process requires improvement regarding the supply and demand in the market. Presently, the company applies total quality management to improve its process. According to Jacobs  & Chase (2020), total quality management is a customer-focused technique that entails continuous improvement over time. Some major elements of the process include customer focus, full-team involvement, continuous improvement, and data-driven decision-making. When the process is used for the company’s current supply management process, two additional steps derived from the market data are introduced to improve the process. Upon improvement, the process will be made of seven steps: strategic planning, demand planning, supply planning, procurement, manufacturing, warehousing, order fulfillment, and transportation.

The total quality management technique of process improvement differs significantly from the DMAIC method. According to Nandakumar et al. (2020), DMAIC is an abbreviation standing for “define, measure, analyze, improve and control”. The technique comprises five elements, while the total quality management approach consists of three elements: continuous improvement, full-team involvement, and data-driven decision-making. The use of the DMAIC approach is more detailed than how improvements are made to various processes. The DMAIC approach is more suitable in an organization where many employees require an understanding of why the improvements are required. Besides, it focuses on defining the problem to the employees, collecting data that is free from errors regarding the problem, analyzing the data to assess whether there is a need for improvement or not, and then using the results of the analysis to make improvements. Thus, the DMAIC approach will lead to better process improvements.

References

Jacobs, F. R., & Chase, R. B. (2020). Operations and Supply Chain Management (16th ed.). New York, NY: McGraw-Hill. ISBN-13: 9781260238907

Nandakumar, N., Saleeshya, P. G., & Harikumar, P. (2020). Bottleneck identification and process improvement by lean six sigma DMAIC methodology. Materials Today: Proceedings, 24, 1217-1224.a:link {text-decoration: none;}a:visited {text-decoration: none;
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Identify a process within your organization that requires improvement.

The Differences between Total Quality Management Technique and the DMAIC Method

Explain how using the DMAIC method differs from how improvements are currently made.