Report on an Interview Conducted with a Healthcare Professional

Report on an Interview Conducted with a Healthcare Professional

The interview with the healthcare professional intended to determine the issues that could be addressed through interdisciplinary approaches and to review all the best practices and evidence available to address the problems. The interview was conducted at Florida Medical Center, a health facility based in Florida states, USA. The facility is known for serving as one of the comprehensive medical centers in the region because it offers various services that help improve the health outcomes among the community members. One of the dominant issues identified in this organization is the issue of adverse patient outcomes because of medical errors. The company had addressed this challenge, which involved a staff overhaul. Despite this, the problem has persisted, and the number of patients reporting adverse outcomes and dissatisfaction has increased significantly. The health facility has a collaborative culture of learning and development, which accords the staff an opportunity to grow their expertise through training programs, workshops, and resource accessibility, promoting their collaborative skills development. The challenge is that this culture is ineffective because the institution lacks an effective strategy for communication among the workforce and resolving conflicts.

Issue Identification

 From the interview, it is evident that the staff members are educated and have the necessary expertise. Still, they cannot come together to enhance the patients’ experiences. This affects their communication patterns, leading to medical errors that occur in different stages of the treatment process, such as prescription, omission, improper dosages, and misconceptions related to the operation of medical administration, such as administering the medications through the wrong route. All these errors result in adverse patient outcomes, so an evidence-based interdisciplinary approach is ideal to address the challenge.

Change Theories that could result in Interdisciplinary Solutions

 There are various change theories and interdisciplinary solutions that healthcare providers can apply to ensure the safety of patients by reducing medical errors. A good example is the systems theory, which acknowledges that medical errors occur because of the gaps that characterize the whole healthcare service delivery system (World Health Organization, (2019).

This theory does not attribute the issues to the mistakes of a single person. It, therefore, advocates for applying a systems thinking approach that allows for a comprehensive analysis of the whole system of healthcare delivery to address the gaps in communication channels, policies, and organizational culture to reduce and eventually prevent medical errors. The article World Health Organization (2019) is credible because its contents have been developed by the World Health Organization (WHO), a credible institution known for its legacy and track record of promoting global health since its establishment. Over the years, the institution has contributed significantly to ensuring the eradication of diseases, improved child and maternal health, responded to health-related emergencies and promoted health equity, which has accorded it a track record of credibility and a good reputation.

Leadership Strategies that Could Lead to Interdisciplinary Solutions 

Addressing the issue of medical errors involves having a leadership strategy that facilitates interdisciplinary communications. The management of the facility needs to establish a platform and channel that allows the workers to engage in multidisciplinary communications, and this could involve having regular meetings for the team members, shared documentation arrangements, and encouraging open dialogues and active listening approaches that promote the sharing of information and collaborative approaches to address the existing challenges (Rodziewicz & Hipskind, (2020). This strategy effectively addresses the challenge of medical errors as it will ensure the healthcare givers are in constant communication. It provides that they share the necessary expertise, concerns, and perspectives of the patients, allowing for a collaborative problem-solving approach and effective decision-making for the best patient outcomes. The collaborative environments often assist in identifying the likely errors and ensure that the errors are addressed proactively to enhance the safety and results of the patient. The study by Rodziewicz &Hipskind (2020) is highly credible as per the authors’ credentials, indicating that both are qualified lecturers from different academic institutions. A good example is Rodziweicz, an associate Nursing professor at Michigan State College.

Collaboration Approaches for Interdisciplinary Teams

 Collaboration strategies are essential because they reduce medical errors known for causing adverse outcomes among patients. Based on the findings from this interview, the most effective method of leadership is that which involves the incorporation of standardized tools of communication. Interdisciplinary teams and other detailed protocols often characterize the instruments and propose a shared system of documentation for the healthcare givers, a standardized handoff procedure, and checklists that ensure the best patient outcomes in the long run. This approach is highly effective because it ensures that all critical details related to the patient’s well-being are communicated consistently among the team members, lowering the likelihood of medical errors from incomplete and inconsistent communication approaches. Escriva Garcia et al. (2019) study is credible because all the authors are qualified nursing professionals, which justifies their expertise. Juan Garcia, who is the lead author, is a lecturer in the nursing department of Valencia University.

References

Escrivá Gracia, J., Brage Serrano, R., & Fernández Garrido, J. (2019). Medication errors and drug knowledge gaps among critical-care nurses: a mixed multi-method study. BMC health services research, 19(1), 1- 9.https://bmchealthservres.biomedcentral.com/articles/10.1186/s12913-019-4481-7

Rodziewicz, T. L., & Hipskind, J. E. (2020). Medical error prevention. StatPearls [Internet]. Treasure Island (FL): StatPearls Publishing.http://www.saludinfantil.org/Postgrado_Pediatria/Pediatria_Integral/papers/M edical%20Error%20Prevention%20-%20StatPearls%20-%20NCBI%20Bookshelf.pdf

World Health Organization. (2019). Medication safety in polypharmacy: technical report (No. WHO/UHC/SDS/2019.11). World Health Organization. https://apps.who.int/iris/bitstream/handle/10665/325454/WHO-UHC-SDS-2019.11-eng.pdf

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Report on an Interview Conducted with a Healthcare Professional

Create. 2-4 page report on an interview you have conducted with a healthcare professional. You will identify an issue from the discussion that could be improved with an interdisciplinary approach and review best practices and evidence to address the issue.