The Role of a Health Care Manager
As a healthcare manager, assessing the effectiveness of new technologies is critical to the organization’s success. There are numerous factors to consider before implementing any new technology. Determining whether it is the right technology for the organization, how well it integrates with the existing technology in use, whether the technology is user-friendly and intuitive, calculating costs, and determining the benefits it will bring to the organization and its patients. The health care manager must define their role in this process, as well as the roles of other stakeholders, and identify sources that will be used to help evaluate the effectiveness of the new technology to be implemented.
Evaluating Efficiency
Communication with healthcare workers who will be involved and affected is one strategy for evaluating the effectiveness of the new technology and system. Obtaining feedback from those who will be working directly with the new technology is advantageous in this process. It is critical for the healthcare manager to determine whether this new technology is a good fit for the organization. To make this decision, the manager must first define the organization’s needs and goals. What is the goal of implementing this goal, and how will this technology help them achieve it? Can this goal also be met without the use of this technology? Through development and testing, it is possible to determine whether the new technology integrates well with the organization’s existing technology and whether the technology is simple to use and intuitive. The system will be tested during this phase to ensure that it works as expected and that the staff is satisfied. Feedback from staff and patients is critical in this evaluation process in order to confirm implementation. To value and support decision-making, it is necessary to measure the costs and benefits of new technology. Without evidence of its effectiveness, key decision-makers may be skeptical, limiting investment. By measuring the benefits, it means that the technology is directly supporting the organization’s intended direction and is not diverting its momentum in any other direction (“How To Measure Costs And Benefits Of Ehealth Interventions: An Overview Of Methods And Frameworks”, 2015). An approach to this is an architecturally aligned approach. This approach outlines a series of initiatives that will take the systems from where they are now to where they want to be in the future. The key is to get stakeholders to see the big picture and recognize the possibilities and value.
Responsibilities and Roles
The communicator, trainer, evaluator, and provider of support and direction are the roles and responsibilities in the evaluation of technology in health care. The manager should communicate the significance and vision of the new technology to their team. They’ll explain how it’ll affect their daily work routines and patient care. Implement training and schedule it at different times so that it does not interfere with normal daily procedures or disrupt patient care. Once the technology is implemented, the manager will provide support and serve as an example and leader in how the technology will be used. Once implemented, the manager will communicate with staff and patients to solicit feedback, which will then be distributed to others involved with the new technology.
Information Sources
The website “Rural Health Information Hub” (2020). “Successful evaluations rely on data collection and the application of reliable analysis methods.” Surveys and questionnaires, focus groups and interviews, observations, and documents were used to assess the effectiveness of the implemented technology. Surveys and questionnaires use open-ended and closed-ended questions to collect information from healthcare workers, patients, providers, and other stakeholders. This could be an anonymous way to get honest feedback on the new technology. Focus groups or interviews provide information about issues that the organization may be experiencing or if additional services are required. Observations provide direct information about the program and its fit with the organization, patients, and stakeholders. The manager may review outreach logs, electronic health record data, administrative data, and other program documents.
Conclusion
Evaluating the effectiveness of new technologies using the provided communication strategies, receiving feedback from those using the technology and patients, ensuring the new technology is assisting the organization in reaching their goals and pushing them towards their vision, measuring the benefits and costs, and allowing stakeholders to see the big picture can all contribute to a successful implementation process. The manager must also be aware of their roles and responsibilities in this process, as well as provide training and leadership. Following up on new technology and its effectiveness is critical to long-term success.
References
Balgrosky, J. (2015). Essentials of Health Information Systems and Technology. phoenix.edu.
How to Measure Costs and Benefits of eHealth Interventions: An Overview of Methods and Frameworks(2015). https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4642791/
Rural Health Information Hub(2020). https://www.ruralhealthinfo.org/toolkits/services- integration/5/evaluation-data-sources
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Question 
BUSI 311 Week 1 Forum
First, define the role of healthcare managers. Next, describe how each function of management is carried out by healthcare managers and give an example of a task in each function.
The Role of a Health Care Manager
Finally, research and explain a modern-day issue (within the last 5 years) affecting healthcare managers’ abilities to ensure high-performance organizations.