Summative Assessment-Project Scope and Cost Estimate
Project Summary
Despite Customer Support Inc.’s ability to serve international clients concerning credit cards, bank services, and other financial assistance, the management has established skills gaps in its employees. For instance, a significant number of employees have challenges in using Microsoft Excel, Microsoft Outlook, and the new CRM software. Therefore, the management expects all the employees to be exposed to additional learning through a set of courses offered by a third-party vendor in partnership with the organization’s IT department. Do you need any help for completing your assignment ? Contact us at eminencepapers.com. We endeavor to provide you with excellent service.
Stakeholders of the Project2
A stakeholder refers to a party interested in the company’s operations and can affect or be affected by its operations. Stakeholders of an organizational project may be either internal or external. Internal stakeholders are people whose interest in the project is manifested through a direct relationship with the project through either employment, ownership, or investment. Some of the internal stakeholders in this project include employees, the project team, the HR department, and the managerial team. On the other hand, External stakeholders are individuals who do not directly work for or with the firm but are somewhat impacted by its decisions and results. They include third-party vendors, project creditors, and the neighborhood’s public groups. The project sponsor is concerned with providing the necessary support for the project’s success. Employees are involved by learning additional skills to improve their productivity within the organization. Lastly, the HR department assesses employees’ learning of these additional skills.
Project Goals
Identify the gaps that employees possess in their set of skills.
Outline the gaps that cut across a significant number of employees.
Train employees to acquire the skills they are missing.
Linking courses to the annual performance assessment of the
Increase productivity by 10-15% at the end of the training.
Project Background
Customer Support Inc. has over 5,000 employees in different stores located in various states in America. This project was informed by the findings from the HR department in examining the existing gap in employee skills. Some of the strategies that the HR department used in skills gap analysis included the evaluation of resumes, cross-examining managerial and employee feedback, and examining internal data related to task completion. It was established that a significant percentage of employees had gaps relating to using Microsoft Word, Microsoft Outlook, Microsoft Excel, and the new CRM software. It is projected that aligning these training courses with work-related activities will increase productivity by 10-15%.
Cost Estimate
The initial estimated cost of the project will be $150,000 or thereabout.
Expected Time to Completion
The project is expected to be completed within a timeframe of five months. Sticking to this expected Time of completion will reduce the tendency of developing a supplementary budget to finance additional costs incurred due to the delay.
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Question 
Many would argue that project management’s biggest impacts occur at the beginning of a project and managing the cost of a project. The project in your case study has been approved by the stakeholders; you are now tasked with creating a project scope and cost estimate. You may want to review the case study as you complete this assignment.
Summative Assessment-Project Scope and Cost Estimate
Create a 1- to 2-page project scope using your case study. It should list stakeholders, project goals, background on the project, cost estimate, and expected time to completion. You can assume that the project will take 5 months with an initial cost estimate of $150,000.
Create a 1-page monthly cost estimate for this project using spreadsheet software. Use the work breakdown structure (WBS) in the case study and document your assumptions in preparing the cost estimate. Assume a labor rate of $100 per hour for the project manager and $60 per hour for other project team members. Assume a labor rate of $100 per hour for any outsourced work. Labor costs for users are not included, and there are no additional hardware costs. The total estimate should be $150,000 and will not include the cost of acquiring the learning materials from the vendor. You may also use this cost estimate template.
Submit your project scope and cost estimate.
This is the case study:
Customer Support, Inc. Case Study
Customer Support, Inc. (CSUP) is a large corporation with international clients that provides customer support related to their bank, credit card, or other financial accounts of their clients. It has over 5,000 full-time employees across the United States.
Its HR department recently completed a skills gap analysis for its workforce using resumes, employee feedback, managerial feedback, industry data, and analysis of internal data related to task completion. It identified skills gaps related to Microsoft Word, Microsoft Excel, Microsoft Outlook, and its new CRM software that needed to be improved across the organization. HR also projects a 10-15% productivity improvement across its workforce by providing these skills across its workforce.
The IT department has been assigned to the project of providing access to a third-party vendor’s training materials to all of its employees. The courses taken should be tracked within each employee’s HR information, which uses a separate HR software package. Lastly, each employee will have a set of courses linked to their annual performance assessment, which is tracked using the same HR software. Employees will only get their full bonus if they complete the courses their managers assign to them and link to their performance assessment.
You can assume that the project will take 5 months with an initial cost estimate of $150,000.
Work Breakdown Structure (WBS)
1. Project management
2. Requirements definition
3. Vendor and course identification
3.1 Identification of courses needed based on skills gap analysis
3.2 Identification of potential vendors
3.3 Creation of vendor evaluation process and metrics
3.4 Evaluation of vendors, including integration requirements
3.5 Negotiation with selected vendors
3.6 Finalization of course and vendor selection
4. HR Software Integration
4.1 Identification of integration information vendors need
4.2 Integration of course assignments into employee’s profile
4.3 Integration of course tracking into employee profile
4.4 Integration of annual review with course assignments and course tracking
4.5 Integration of course assignments and tracking views for employees and managers
4.6 Integration of reports for managers on courses assigned, courses taken, and courses assigned that haven’t been taken
5. Testing
6. Training, rollout, and support