Role in Conflict Management as a Nurse Leader or Manager
Addressing nurse disagreements on the unit is critical for a nurse leader or manager to maintain a harmonious and productive work environment. To begin, I would take a proactive approach by encouraging open communication and establishing clear expectations for professional behavior among team members. One critical part of resolving a disagreement between two nurses on the unit is to protect and promote patient safety and quality of care (Labrague & Obeidat, 2021). If a problem does emerge, I would take a methodical approach to resolving it.
In the event of a conflict, my first move would be to meet with each nurse personally. I would attentively listen to their opinions during these private discussions, allowing them to share their concerns and sentiments openly. My goal would be to stay objective, empathic, and nonjudgmental while providing a safe space for them to share. Following that, I would thoroughly detail the issue. Documentation helps ensure that the details of the situation are accurately recorded without any bias (Letellier & Eppich, 2015). This record should include a full explanation of what was discussed at each individual meeting, any agreements reached, and a timeline of the dispute resolution process. This material is critical for future reference if the dispute continues or worsens.
If the issue persists after the initial meetings and attempts at resolution, I would consider involving a mediator or conflict resolution specialist if one is available within the healthcare institution. Their knowledge and experience might be useful in enhancing discussion and reaching mutually accepted solutions. Furthermore, if the conflict endangers patient safety or the general operation of the unit, I will not hesitate to escalate the situation to my supervisor. I would follow up with the affected nurses and observe their interactions over time to see if the disagreement had been addressed. I’d look for indicators of better teamwork, better communication, and less tension. Regular check-ins and feedback sessions with the nurses and the team as a whole can aid in determining the status of conflict resolution.
References
Labrague, L. J., & Obeidat, A. A. (2021). Transformational leadership as a mediator between work-family conflict, nurse‐reported patient safety outcomes, and job engagement. Journal of Nursing Scholarship, 54(4). https://doi.org/10.1111/jnu.12756
Letellier, R., & Eppich, R. (2015). Recording, Documentation, and Information Management for the Conservation of Heritage Places. Routledge.
ORDER A PLAGIARISM-FREE PAPER HERE
We’ll write everything from scratch
Question 
Module 06 Discussion – Role in Conflict Management
Discussion Topic
Activity Time:
3 hours
Directions:
Role in Conflict Management
As a nurse leader or manager, you are responsible for conflict management.
First Post
Describe how you would handle a conflict between two nurses on the unit. Include how you would meet with each nurse and how you will document the situation. Is there anyone else you would ask for assistance and how you would identify if the conflict has been resolved or you need to escalate to your supervisor.
Role in Conflict Management as a Nurse Leader or Manager
Reply Post
Respond to at least one of your peers. Expand on your peer’s ideas.
Note:
“Expand on your peer’s ideas” needs more than 1 – 2 sentences for an acceptable reply.
If you refer to a website or article, be sure to cite it in APA format. This prevents plagiarism and allows your fellow students to review the sites and increase the class knowledge base.
Please make your initial post by midweek and respond to at least one other student’s post by the end of the week. Please check the Course Calendar for specific due dates.