Quality Management
Before Total Quality Management
Organizations typically used the Kaizen approach before the total quality management concept of managing quality. The Kaizen approach is based on the idea that small positive improvements significantly improve an organization’s offerings (Rosak-Szyrocka, 2019). Under the Kaizen approach, organizational players collaborate and commit to the organization’s goals instead of radical top-down management. The approach was primarily developed to reduce waste, enhance productivity, encourage innovation, and encourage employees.
Ford Company is an example of a company that has used the Kaizen approach to quality improvement. The company’s revolution around 2006 resulted from innovations from the Kaizen approach. In addition, Ford continually released new and improved products to bolster its market share. After about nine years of work inspired by the Kaizen theory, the company came out of a biting bankruptcy.
Comprehensive View of Total Quality Management
Improving innovative performance contributes to a more comprehensive strategic view of total quality management. Making cultural and system improvements will go a long way toward creating an environment that facilitates positive, innovative change (Nouri, 2013). Organizations must also consider their customers’ needs as they make creative changes. Therefore, a comprehensive view calls for balancing customer needs and quality improvements.
Benefits of a Comprehensive View of Total Quality Management
A comprehensive strategic view of total quality management benefits the organization. Firstly, it helps the organization retain customers by considering their interests (Nouri, 2013). Instead of just innovating to catch up with market changes, organizations first consider their customers’ needs. The second benefit is that organizations will reduce costs while seeking to improve quality. Cost reductions are a result of operational improvements.
References
Nouri, M. (2013). A Comprehensive Total Quality Management Strategy and Organization.
Rosak-Szyrocka, J. (2019). Quality of Life Improvement in Kaizen Aspect. Quality Production Improvement – QPI, 1(1), 528–536. https://doi.org/10.2478/cqpi-2019-0071
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Question 
Primary Task Response: Within the Discussion Board area, write 250–300 words that respond to the following questions with your thoughts, ideas, and comments. This will be the foundation for future discussions with your classmates. Be substantive and clear, and use examples to reinforce your ideas.
Quality Management
Library Research Assignment
Discuss the following points regarding the evolution of total quality management concepts:
Before the advent of the total quality management concept, what was senior management’s typical approach toward quality?
In your discussion, provide an example showing management’s typical approach toward quality.
What has led to the more comprehensive strategic view of total quality management?
What are the benefits of a more comprehensive strategic view? Please support your discussion with an example.
Responses to Other Students: Respond to at least 2 classmates with a 100-word reply about their Primary Task Response regarding items you found compelling and enlightening. To help you with your discussion, please consider the following questions:
What did you learn from your classmate’s posting?
What additional questions do you have after reading the posting?
What clarification do you need regarding the posting?
What differences or similarities do you see between your posting and classmates?
Please use your text, Web resources, and all course materials to assist with your assignment.