Organizational Communication
Communication is always a key element in any successful business. This is especially important in healthcare. Staff needs to communicate with management, patients need to communicate with staff, and all parties must be able to communicate effectively. There needs to be a well-organized communication system in place to ensure effectiveness, efficiency, and productivity. For communication to be effective, both parties must have the opportunity to be heard, tasks delegated and assigned appropriately, along with the desired outcome or solution specifically stated and understood. Many communication barriers arise because of miscommunication, misinterpretation, and misunderstanding of the desired result. As the text says, “Communication is the real work of leadership” (Burns, 2012.) The most effective leaders listen and observe before they communicate. Healthcare product is service to its patients, service from its providers, and service to the community. By utilizing and implementing effective communication methods, the healthcare organization’s performance can best benefit its patients, who are most affected by the services offered and provided.
Emory HealthCare in Atlanta, GA, implements a communication system that allows patients to provide feedback on the service they received, the type of care administered, and thirties-experience”. This f”edback allows the healthcare facility to provide quality care better and take both complaints and compliments into account when structuring additional services, such- as transportation to dialysis patients and coordination of treatment services for those with multiple morbidities – such as hypertension and diabetes, limiting patient confusion when they attempt to coordinate their treatment options. The assistance provided by the care coordinators reduces stress and helps patients with time management for exchanging information and making informed decisions about their care. In addition, updates and reminders are added to the “Patient “ortal,” allowin” additional interaction and communication sharing over the Internet in a secure and time-saving manner.
References
Burns, L., Bradley, B., & Weiner, B. (2012). Shortell and Kaluzny’sKaluzny’sre Management: Organization Design and Behavior (6th ed.). Cengage Learning: New York.
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Question 
Use the Internet or Basic Search: Strayer University Online Library to research various teams within a healthcare facility in your community and the communication methods the facility uses among these teams.
Organizational Communication
- Suggest the major reasons why a well-integrated communication process is important for the performance of any organization and the major reasons why such a process is particularly important in healthcare organizations.
- Support your response with a detailed example of communication methods in your communitycommunity’sed healthcare facility.