NUR 3472-Deliverable 6-Patients at the Core of Technology Innovations

NUR 3472-Deliverable 6-Patients at the Core of Technology Innovations

This improvement plan refers to a formal manuscript that entails repeat performance issues with the objective of achieving a better outcome. The improvement plan below displays the concerns for Ms. Mabel and the hospital’s failure to meet her healthcare needs. The hospital’s IT department caused her to face difficulty assessing her health records and medication details, which developed a negative perception of the hospital’s healthcare delivery system. She also faced difficulties with the physician and healthcare team with the delay in the discharge process.

Improvement Plan

Priority Activities	Goals	How Will You Measure Success	When will the plan be implemented	Deadline/Review Results
1. To Reduce the delay of discharges and promote effective communication through healthcare team members while facilitating the ownership of delays to improve/reduce delayed discharge times.	The delayed discharge causes stress for both the patient and the staff, which adversely affects interpersonal relationships within the healthcare team and frustration with the patient. All healthcare team members – i.e., the physician and the nurse, should collaborate and communicate effectively to begin discharge on admission to ensure a smooth transition for the patient; this helps ensure the patient is not anticipating discharge when orders are not. complete(Rojas-García et al., 2018).	Continuous monitoring and engagement of teams with regular feedback are essential in achieving and sustaining timely discharge improvements.	Start Date: Immediately	Within the next three months, improvements through clear, effective communication across the healthcare team.

2. Increase Pharmacy hours to accommodate various discharges that occur after regular pharmacy hours.	Hours changed from closing at 4 pm till closing at midnight.	Incorporate new employees for the extended hours, along with additional pharmacists to cover the additional open hours.	Start by the end of the week.	Completion within three months. Results are measurable by noting clients using the pharmacy with newly implemented hours after late discharge.
3. It improved patient billing through the maintenance of a computer billing system.	Reduce downtime of computer systems during maintenance.	Set up regularly scheduled maintenance for updates, patches, and upgrades to run during off-peak hours.  Conduct a risk audit using a proactive approach to reduce downtime. Train and listen to employees to report issues with any IT issues, such as slowdowns. This approach will reduce any downtime for maintenance issues if the software program is having issues.	Meet with IT beginning of the new week, 12/14	Improvements in downtime for scheduled and unscheduled maintenance times will be reduced within three months of implementing steps to improve the billing system, measured by customer surveys completed via email invite, inside the payment portal, and via snail mail survey.
4. Improved access to the patient portal with few to no broken links	Improve the patient portal by eliminating broken links and ensuring all links are accessible.	Implement scheduled maintenance to check for broken links.	Schedule a meeting ASAP with IT to address the issue with broken links.	Completion by the end of the month 12/31 with weekly schedule checks for broken links; this goal will be measured through IT running scans two times per week to ensure the patient portal is fully accessible by patients and verify patient satisfaction with portal access and functionality through a survey.

Innovative Healthcare Technologies

Good communication and ease of access are essential when providing the best patient experience. Two innovative healthcare technologies that could assist patients like Ms. Mabel to have the best patient experience would be direct messaging on secure patient portals and gathering patient-driven data through online trends in ticket issues through patient surveys via popup screens via email (Barry et al.,2016).

Direct messaging that is secure on patient portals will enable patients such as Mabel to have an improved experience. She will have the capability to connect with healthcare team members, which is essential for the patient, such as Mabel. It will allow her to have her questions and clarifications answered faster, resulting in lesser anxiety and deficiency in knowledge, as it will pave the way for the patient to communicate with hospital staff, such as healthcare providers.

NUR 3472-Deliverable 6-Patients at the Core of Technology Innovations

By utilizing direct messaging, patients can send a direct message to hospital staff, such as the physician, nurse, or other health team members. Having a way to ask questions and clarifications would result in a better experience. They will have no hassle in visiting the hospital when they have something to ask or something to clarify, which would result in less stress and patients such as Mabel will have more time for themselves to heal or to have health improvements by resting.

Evaluation of this innovative technology’s impact: ask them if it enables them to have less hassle in visiting the hospital; this innovative technology would enable patients such as Mabel to have more time for themselves. Things such as healing themselves and having health improvements by resting should also enable them to have more knowledge as their questions and clarifications get answers through secured direct messages to hospital staff such as healthcare providers. Those direct messages are private as it is secured, which would respect the patient, such as Mabel’s privacy.

The second innovative technology that would enable patients such as Ms. Mabel to have improvements in their experience would be the use of gathering patient data through online trends in ticket issues through patient surveys via popup screens or email for feedback on the use of or issues with patient portals (Al-Abri & Al-Balushi,2014). Utilizing this feature would build accountability, and going digital also creates more opportunities to collect valuable data for improving the patient experience.

For example, data from various support channels are in place to identify ticket issue trends and frequently asked questions to ensure that problems do not persist. Suppose a problem arises and needs cross-functional support. In that case, the data is available from the survey or ticket so that the decision-maker can look and see how many people are affected and the immediate resolution of the problem; this can create a sense of trust in using the online patient portals for billing, appointments, direct messaging, and other tasks within these portals(Al-Abri & Al-Balushi,2014).

In evaluating the impact of innovative technology, there would be an increase in better patient experience;e therefore, the patient would most likely be open to using the platform and recommend it to others.

References

Al-Abri, R., & Al-Balushi, A. (2014). Patient satisfaction survey as a tool for quality improvement.

Oman Medical Journal, 29(1), 3–7. https://doi.org/10.5001/omj.2014.02

Barry, H. E., Campbell, J. L., Asprey, A., & Richards, S. H. (2016). The use of patient experience survey data by out-of-hours primary care services: a qualitative interview study. BMJ Quality & Safety, 25(11), 851–859. https://doi.org/10.1136/bmjqs-2015-003963

Rojas-García, A., Turner, S., Pizzo, E., Hudson, E., Thomas, J., & Raine, R. (2018). Impact & experiences of delayed discharge: A mixed-studies systematic-review. Health Expectations: An International Journal Public Participation in Health Care and Health Policy, 21(1), 41–56. https://doi.org/10.1111/hex.12619

ORDER A PLAGIARISM-FREE PAPER HERE

We’ll write everything from scratch

---

NUR 3472-Deliverable 6-Patients at the Core of Technology Innovations

Explain innovative systems and distribution of technology to enhance the quality of healthcare delivery and patient safety.

Scenario

You are a nursing supervisor at a private, critical access hospital offering a variety of clinical care and hospital services to the community. As part of this role, you conduct weekly patient satisfaction phone calls and create patient satisfaction improvement plans for the weekly leadership meetings for any patient concerns. You just completed a disheartening phone call with a geriatric patient named Mabel, who had a six-day hospital stay following a diagnosis of pneumonia. Mabel started the call by sharing that fifteen years ago, she was hospitalized with pneumonia at your hospital but was very pleased with her first stay.

Unfortunately, this hospital stay presented a lot of challenges for her. She shared she had to stay an extra night because the doctor never showed up to sign discharge papers, a   the pharmacy was closed overnight. Hence, her prescriptions weren’t ready, and she still had not received a bill, which had to be mailed because the computer system was shut down for maintenance when she called to inquire. She continued to share that she was provided access instructions for an online portal to view her records, but the link does not work, and the user ID and password she was promised would be in the discharge paperwork were nowhere to be found. You are preparing for the weekly leadership meeting and have a patient satisfaction improvement plan share in response to Mabel’s feedback about her hospital stay. In addition, each leader has to come prepared to discuss two innovative technologies they feel would improve patient safety. They are looking at the next fiscal year and want to budget for the integration of two innovations.

Instructions

Create an improvement plan including an outline for two proposed innovative healthcare technologies on a Word document including:

Identify all of Mabel’s hospital stay concerns and describe how the failure of technology impacted Mabel’s healthcare delivery.

Describe two innovative technologies you would recommend to improve client experience, such as Mabel’s, and describe how you would evaluate the impact of these technologies.

Identify evidence from the literature to support how each technology had a positive impact on client safety.