IT Project Selection and Implementation Failures
Justification For Selecting An Information System
Businesses and healthcare organizations set up information systems to streamline the operations of the organizations and, most importantly, for the information systems’ support in decision-making processes. There are various justifications for the selection of an information system. For instance, the selection of an information system can be justified based on the costs of the system’s acquisition, implementation, and maintenance. As business ventures focus on creating financial benefits in the form of profits for investors and other shareholders, a healthcare organization may select an information system that requires the least capital investments to acquire, implement, and maintain and still be able to meet the needs of the organization. An information system can also be selected based on the benefits it offers in terms of improving the efficiency of business operations and reducing the costs of operations. For example, a clinician-provider order entry (CPOE) system can be selected based on its ability to support efficient communication between health professionals within healthcare settings and its ability to help identify, reduce, and prevent the occurrence of medication errors. Additionally, the selection of an information system can be justified by how easy the system is to integrate with other systems within an organization and improve the efficiency of work planning (Bolsunovskaya et al., 2021).
How The Organization’s Goals Drive The Selection of an Information System
The set organization goals may vary from organization to organization and industry to industry. However, organizational goals may be strategic, tactical goals, or operative goals. These organizational goals may drive the selection of an information system in various ways. For instance, in the case of healthcare organizations such as the Memorial Health System, the main goals are to provide quality care that ensures patient safety, reduce costs of care provision and access, improve efficiency in care service delivery, achieve the highest levels of patient satisfaction, and ensuring that the health care organization achieves and maintain compliance with existing laws and regulations. Therefore, the information system selection will be guided by these goals. As such, the healthcare organization will have to select an information system that helps reduce medical errors, support interprofessional and interdisciplinary collaboration, and allow remote collaborations and delivery of care services.
The Roles of The Organization’s Stakeholders In The Selection And Acquisition Process
There are various stakeholders within healthcare settings. The main stakeholders include patients, healthcare system managers, healthcare professionals, medical suppliers, medical supplies producers and manufacturers, policymakers, insurance organizations, and other healthcare non-professional staff. The professional staff ensures that the information systems meet the organization’s needs and support the delivery of care services in a more collaborative and efficient manner. They may influence the success of the selection and acquisition process. Patient needs also can be considered to ensure that the selected information system meets such needs. Medical suppliers, medical supplies manufacturers, and insurance companies influence the selection and acquisition process by ensuring the organization acquires systems compatible with those widely used across the health industry and markets. Although all stakeholders play varied roles, they have a certain level of influence in the selection and acquisition of information systems. Although the healthcare organization’s management can make selection and acquisition decisions, it is important to consider each stakeholder’s input as they all support the efficient implementation of the selected information system (Chofreh et al., 2020).
The Typical IT Implementation Process And The Roles And Responsibilities Involved In System Implementation
The process of implementing an IT project in any industry includes the planning stage, the system design stage, the system building and testing stage, the integration and customization stage, the reporting stage, the training and testing, and the IT system deployment and evaluation stages. The planning stage includes the decisions on the type of IT system to be implemented based on organizational needs. It also includes determining system suppliers and capital and resources decisions and planning. The system design stage includes designing the system as per the system’s established needs and goals. The system building and testing stage includes developing the technical parts of the project and testing the functionality of the developing systems.
The next stage is the integration and customization stage, in which the developed system is integrated into the organization, involving activities such as data transfer to the new system. The stage also includes modifying the system to allow interoperability and integration with other existing systems. The next stage involves reporting the functionality of the system after multiple test runs. The subsequent stage in the implementation process involves training users and testing the usability of the system. Finally, after the system has been fully developed and tested, it is deployed, after which it is monitored and evaluated based on usability and against other set metrics.
How The Case Study Process Failed To Include The Fundamental Activities of a Typical IT Implementation Process
In the decision to implement the CPOE at the Memorial Health System, there was no adequate stakeholder inclusion in the decisions. The process also saw a rushed requirements analysis, a lack of consideration for system requirements in terms of human resources, the costs of acquiring the system, the lack of analysis of the integrability of the CPOE, and a lack of clear project scope.
Five Indicators of Project Failure In the Case Study
Despite expenditure on the system, there was little or no infrastructure for the CPOE across the entire Memorial Health System. I would measure the CPOE infrastructure during the planning and system design stages.
The project’s budget kept on expanding as an integration software of $50,000 was later needed: I would measure the budget during the planning stages and at the set project milestones.
The project required an expanded human resource that had not been initially budgeted for. I would measure this indicator during the planning stage and at the set milestones, especially during the system design stage.
A majority of the stakeholders lost interest in the project and directed their referrals to a competing healthcare system. I would measure this indicator throughout the stages of the system implementation, from planning to evaluation.
There was lots of overtime in the project and no actual deadline for the CPOE implementation. I would measure this indicator according to the milestones provided during the deployment against the project’s agreed deadline.
References
Bolsunovskaya, M. v., Voronina, E. S., Shirokova, S. v., & Leksashov, A. v. (2021). Justification for Choosing an Information System for Planning Work at an Industrial Enterprise. Lecture Notes in Networks and Systems, 184, 454–463. https://doi.org/10.1007/978-3-030-65857-1_38/COVER
Chofreh, A. G., Goni, F. A., Klemeš, J. J., Malik, M. N., & Khan, H. H. (2020). Development of guidelines for the implementation of sustainable enterprise resource planning systems. Journal of Cleaner Production, 244, 118655. https://doi.org/10.1016/
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Question 
Preparing for the Assignment:
Read Case Study: Memorial Health System CPOE Implementation Failure.
Use Ch. 6, “Implementation,” of Essentials of Health Information Systems and Technology as a resource, if needed.
IT Project Selection and Implementation Failures
Assignment Directions:
Write a 700- to 1,050-word paper in which you answer the following questions:
What is the justification for selecting an information system? Describe it.
How does the organization’s goals drive the selection of an information system?
What are the roles each of the organization’s stakeholders play in the selection and acquisition process? Describe them.
What is the typical IT implementation process? What are the roles and responsibilities involved in system implementation?
How did the process described in the case study fail to include the fundamental activities of a typical IT implementation process?
What are at least five indicators of project failure that manifest themselves in the case study?
For each indicator you described, how and when would you evaluate its effect?
Cite a minimum of 2 sources to support your assignment.
Format your paper according to APA guidelines.