Implementation Plan Design – Electronic Check-In Device
Management and Leadership
Implementation of an electronic check-in device that will help streamline wait time and increase client satisfaction requires making various changes within the organization. Change is associated with resistance and uncertainty from certain individuals, hence the need for certain leadership strategies in order to successfully implement the intervention plan. Transformational leadership can play an important role in leading organizational change. The goal of transformational leadership is to bring new possibilities and ideas into reality. According to Lin et al. (2015), transformational leaders tend to stimulate their subordinates to share a vision and make use of goals as inspirational motivation. The leader is able to confidently lead in a rapidly changing and complex working environment. Furthermore, transformational leaders motivate their teams to embrace volatility by encouraging a culture of autonomy, ownership, and accountability (Głód, 2018). This style of leadership is based on leading through generating and sustaining trust, involving employees in decisions, actively participating in the change process, and ensuring that everyone is in pursuit of a common goal. The most pronounced strategies of leading in this case include constant and open communication with stakeholders, being sensitive to the needs of the stakeholders, involving stakeholders in the decision-making process (empowering them through involvement), and inspiration through vision. When employees are involved throughout the change process, there will be increased interprofessional collaboration and commitment to effecting the change.
Management strategies like proper and careful planning, transparency, monitoring and evaluation, constant communication, training, and inviting participation are important in the implementation of the intervention. Proper and careful planning is necessary to facilitate successful change. Through proper planning, employees are able to see the need for change and actually share in the vision. Transparency is another aspect that will help employees see the need for change and help implement it. This means open communication with the employees and involving them in the change process to allow free participation and increase commitment. Among the most important strategies is training. Since a new technology will be involved in this case, it will be necessary to provide the necessary training to the relevant stakeholders. Krakoff (2020) claims that monitoring and evaluation of the implemented change is also important to check for any probable problems and address such issues in a timely manner. Through these management strategies, interprofessional collaborations will be encouraged in that all the stakeholders will be driven towards a common goal, and with proper management, they will also be committed to the implementation of the change.
The most relevant professional nursing practices to successfully implement the intervention plan include responsibility and accountability for insightful practice and demonstration of a spirit of flexibility and collaboration. The empirical-rational strategies assume that providing knowledge is among the most powerful requirements for change (Udod & Wagner, 2018). Since nurses are perceived to seek knowledge and the practice of evidence-based practices, offering evidence on the benefits linked to the implementation of the change can help increase its success. Communication and collaboration among the nurses and other healthcare providers are also important as they will help reduce resistance, increase commitment, and enable the care providers to work collaboratively to ensure that the change is implemented successfully.
The proposed leadership strategies will have a major impact on the quality of care, experience of care, and costs of care. Making use of transformational leadership is highly linked with increased satisfaction of employees, which is also associated with better quality of care (Boamah et al., 2018). Such strategies as open communication and employee involvement in decision-making will help improve the manner in which care is delivered in the pediatric setting. Additionally, the change will bring about better experiences of care among children since there will be a shorter waiting time. When employees are made to feel like part of the organization through their constant involvement in the change process, it is expected that they will deliver better care, which will enhance satisfaction levels among patients. The cost of care will be reduced because errors associated with employee dissatisfaction will be reduced.
Training will facilitate better quality of care among patients as this will make it possible for the employees to be better equipped to manage clients through the new technology. This training will also improve the experiences of care as patients will be guided on the use of the technology to reduce waiting time and improve their satisfaction levels. The cost of care linked with negative perception towards care due to long waiting times and the possibility of worse patient outcomes while awaiting treatment will also be lessened. Through proper management and planning, there will also be lessened costs of care linked with poor planning.
Collaboration and accountability among healthcare professionals will help improve the quality of care through their commitment to the implementation of the intervention. When healthcare professionals collaborate to ensure the success of the intervention, the experience of care will also be enhanced as resistance levels will be low. Collaboration and accountability will also lessen the cost of care. High costs can be linked with resistance, rigidity, lack of collaboration, and accountability.
Delivery and Technology
In-person delivery modes are the best for implementing the intervention plan. This model has been associated with such advantages as better engagement of participants in a dialogue involving complex decision-making, prevention of attrition, and sustained motivation, which might be difficult to attain in the absence of real personal contact (Beall et al., 2014). However, this delivery mode is also said to have such limitations as cost and time constraints as well as geographical location. Internet-based modes can also be an appropriate way of implementing the intervention since some of the stakeholders who cannot be reached physically might be indulged via the Internet. Internet-based delivery mode is linked with increased access in time and place, novelty, enhanced control over information, the potential for maintenance at follow-up, and private engagement with the intervention (Beall et al., 2014). A combination of these methods will help improve the quality of the project by allowing for better participation and understanding of the intervention.
The Internet is one of the technological options that can support the proposed delivery method. Communication can be done via emails, in which the patients can be guided through ways in which they can check in electronically and fill in all the relevant health details. Developing a website with relevant information and guidelines can also be a good way of meeting a wide number of patients and other stakeholders in regard to the intervention. Telephones can also be used to communicate with the stakeholders, but this might be time-consuming and expensive. The use of websites will have the largest impact as information will be able to reach more people within a short period of time.
Big Data is one of the emerging technologies that can help implement the intervention. Big Data can be used to obtain patient records and can also help streamline the check-in process by sending messages about waiting lines and booking information (Kuklin, 2016). Big Data will have the biggest impact due to its ability to gather massive amounts of information. Artificial intelligence can also be useful in the implementation of the intervention as it will help calculate the wait time of patients during peak hours and identify service bottlenecks during the time that customer wait is the longest, even after implementing a check-in device.
Stakeholders, Policy, and Regulations
The relevant stakeholders include patients (children and their caregivers), health informatics specialists, and receptionists. The patients will impact the implementation of the intervention plan because major resistance from them (due to lack of interpersonal relations or high illiteracy rates) would cause delays or failure in the implementation process. The health informatics specialists will play a major role in the implementation process as they will help train employees and patients in the use of the electronic check-in device. Lack of support or resources might impact the implementation of the intervention. The receptionists’ workload will be reduced but a threat to their work might also affect the implementation due to resistance or lack of training.
The relevant healthcare regulation is the Health Insurance Portability and Accountability Act, which is linked to the privacy of patient healthcare information. HIPAA establishes boundaries on the release and use of health records, and also outlines safeguards to protect patient information, and establishes criminal and civil penalties for violations. The Health Information Technology for Economic and Clinical Health Act promotes the adoption of meaningful use of health information technology. It mandates audits of healthcare providers to find out whether they are compliant with the security and privacy rules outlined by HIPAA. Violation of these regulations might cause delays and failures in the implementation process.
It is important to consider healthcare policies such as Medicaid and the Children’s Health Insurance Program since they might affect the implementation of the intervention. Low reimbursements would imply more resistance to treat enrollees and lower incentives to deal with such issues as long waiting times for the patients.
Timeline
The time frame for implementing the intervention is 6 months. This time frame will allow enough time for training of relevant personnel, a trial of the plan to determine any problems and deal with the potential problems. Low illiteracy levels from some of the patients as well as the cost of implementation might negatively impact the timeline. With low illiteracy levels, more time will be needed under training. If the technology requires high costs, it will take some time to convince the management team to implement it.
References
Beall, R. F., Baskerville, N., Golfam, M., Saeed, S., & Little, J. (2014). Modes of delivery in preventive intervention studies: a rapid review. European journal of clinical investigation, 44(7), 688-696.
Boamah, S. A., Laschinger, H. K. S., Wong, C., & Clarke, S. (2018). Effect of transformational leadership on job satisfaction and patient safety outcomes. Nursing Outlook, 66(2), 180-189.
Głód, W. (2018). Transformational leadership style in the relationship between innovation and efficiency of healthcare units in Poland. Oeconomia copernicana, 9(4), 731-753.
Krakoff, S. (2020). The 10 Best Organizational Change Management Strategies. Retrieved from https://online.champlain.edu/blog/best-organizational-change-management-strategies
Kuklin, P. (2016, July 26). How to Use Big Data to Improve the Waiting Line Experience. Customer Think. Retrieved from https://customerthink.com/how_to_use_big_data_to_improve_the_waiting_line_experience/
Lin, P. Y., MacLennan, S., Hunt, N., & Cox, T. (2015). The influences of nursing transformational leadership style on the quality of nurses’ working lives in Taiwan: a cross-sectional quantitative study. BMC Nursing, 14(1), 1-9.
Udod, S., & Wagner, J. (2018). Common Change Theories and Application to Different Nursing Situations. Leadership and Influencing Change in Nursing.
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Question 
Implementation Plan Design – Electronic Check-In Device
Assessment_4_Instructions
Develop a 4-6 page plan that will allow your intervention to be implemented in your target population and setting.
Implementation Plan Design – Electronic Check-In Device
Introduction
Note: Each assessment in this course builds on the work you completed in the previous assessment. Therefore, you must complete the assessments in this course in the order in which they are presented.
Even the best intervention plan will not be effective without a sound and reasonable approach to implementing it. The implementation of the same intervention plan can vary drastically between different care settings based on the culture of the care setting, the resources available, the stakeholders involved in the project, and the specific policies already in place. A successful implementation plan blends contemporary and emerging best practices and technology with an understanding of the on-the-ground realities of a specific care setting and the target population for an intervention. By synthesizing these various considerations, it is possible to increase the likely success of the implementation and continued sustainability of an intervention plan.
Preparations
- Read Guiding Questions: Implementation Plan Design [DOC]. This document is designed to give you questions to consider and additional guidance to help you successfully complete this assessment.
- As you prepare to complete this assessment, you may want to think about other related issues to deepen your understanding or broaden your viewpoint. You are encouraged to consider the questions below and discuss them with a fellow learner, a work associate, an interested friend, or a member of your professional community. Note that these questions are for your own development and exploration and do not need to be completed or submitted as part of your assessment.
- What are the needs of your stakeholders that are relevant to your target population and need?
- What applicable healthcare policies and regulations are relevant to your target population and needs?
- How will these considerations impact the development of your Intervention Plan Design assessment?
- How can you apply these considerations to the development of your Implementation Plan Design assessment?
Instructions
Note: The assessments in this course are sequenced in such a way as to help you build specific skills that you will use throughout your program. Complete the assessments in the order in which they are presented.
Your implementation plan design will be the third section of your final project submission. The goal for this is to design a plan that will allow your intervention to be implemented in your target population and setting. You should be able to preserve the quality improvement outcomes that you designed for your target population and setting while also ensuring that the intervention does not put undue stress on the healthcare setting’s resources or violate any policies or regulations. Provide enough detail so that the faculty member assessing your implementation plan design will be able to provide substantive feedback that you will be able to incorporate into the final draft of your project.
At a minimum, be sure to address the bullet points below as they correspond to the grading criteria. You may also want to read the scoring guide and the Guiding Questions: Implementation Plan Design document (linked above) to better understand how each criterion will be assessed. In addition to the bullet points below, provide a brief introduction that refreshes the reader’s memory about your problem statement, as well as the setting and context for which this intervention plan was designed before launching into your implementation plan.
Reminder: these instructions are an outline. Your heading for this section should be
Management and Leadership and not Part 1: Management and Leadership.
Part 1: Management and Leadership
- Propose strategies for leading, managing, and implementing professional nursing practices to ensure interprofessional collaboration during the implementation of an intervention plan.
- Analyze the implications of change associated with proposed strategies for improving the quality and experience of care while controlling costs.
Part 2: Delivery and Technology
- Propose appropriate delivery methods to implement an intervention that will improve the quality of the project.
- Evaluate the current and emerging technological options related to the proposed delivery methods.
Part 3: Stakeholders, Policy, and Regulations
- Analyze stakeholders, regulatory implications, and potential support that could impact the implementation of an intervention plan.
- Propose existing or new policy considerations that would support the implementation of an intervention plan.
Part 4: Timeline
- Propose a timeline to implement an intervention plan with reference to specific factors that influence the timing of implementation.
Address Generally Throughout
- Integrate resources from diverse sources that illustrate support for all aspects of an implementation plan for a planned intervention.
- Communicate the implementation plan in a way that clearly illustrates the importance of interprofessional collaboration to create buy-in from the audience.
.Additional Requirements
- Length of submission: 4–6 pages, double-spaced.
- Number of resources: Minimum of 3–6 resources. (Your final project will require 12–18 unique resources.)
- Written communication: Written communication is free of errors that detract from the overall message.
- APA formatting: Resources and citations are formatted according to the current APA style. Header formatting follows current APA levels.
- Font and font size: Times New Roman, 12 points.