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Establishing a Professional Presence to Promote a Healthy Work Environment

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Establishing a Professional Presence to Promote a Healthy Work Environment

Using Each SEI Power Skill to Manage Difficult Workplace Situations

Self-awareness

Professional self-awareness means that advanced professional nurses can identify feelings, stressors, and prejudice and prevent such occurrences from affecting their behavior or decisions in the workplace. When there is inequity in recognition, which results in frustration or non-commitment, self-awareness assists the nurses in appreciating their reactions and finding a healthier way of handling the situation (Younas et al., 2020): Establishing a Professional Presence to Promote a Healthy Work Environment.

For instance, a nurse who feels that they are being paid less amount of money may take more time and energy to develop their professional portfolio, ask for feedback, and even look for more avenues whereby their potential can be better utilized in the health care facility instead of harboring feelings of resentment and disconnect. Knowing one’s strengths and weaknesses enables self-aware nurses to manage stress and practice a professional demeanor regardless of their appreciation.

Self-management

Self-management is an aspect that helps nurses control their emotions, manage stress, and stay calm in any given conflict or stressful situation at the workplace. In a situation where recognition is not consistent, self-management enables the nurses to retain motivation by remembering personal goals and the internal rewards of the job as opposed to external ones.

Mindfulness skills, deep breathing, and prioritization strategies thus help the nurse to remain composed to avoid frustration impacting the team or patients (Ernstmeyer & Christman, 2022). Moreover, self-management helps nurses act prudently to solve problems facing them in the workplace instead of making hasty decisions, which makes communication, conflicts, and issues within the organization healthier.

Interpersonal Communication

Interpersonal communication helps solve conflict, bargain for change, and create harmony for a united workforce. Employees demotivated because of low appreciation display their disengagement in different ways. They can question the leadership or present ideas for improvement in recognition and support. Effective, civil and constructive expression of ideas avoids conflicts, lowers conflict strength and fosters welcoming and diverse teams.

For instance, when a nurse feels ignored, they can talk to management to follow the process of implementing a recognition program. Effective monitoring and pursuit of interpersonal communication also permit nurses to listen and appreciate their teammates and create positive interpersonal communications, leading to a culture that supports positive recognition and teamwork among the workers (Mahvar et al., 2020).

Executive Function

Executive function helps the nurse manage activities, solve problems, and make appropriate decisions in various events. Where recognition is low in working environments, or staff feels devalued, a nurse with good executive function can recommend formal options such as peer recognition schemes, team-building activities, or involvement of leaders to boost morale.

Nurses with good executive function also remain proactive and well-organized and ensure that management of workload, delegation, and patient care responsibilities are effectively achieved even in challenging circumstances (Colautti et al., 2022). By maintaining focus, adaptability, and leadership skills, executive function allows nurses to lead positive changes while creating a respectful and effective working environment.

Social Awareness

Social awareness will enable nurses to recognize their peers’ and patients’ emotions, issues, and unmet needs and build a culture of respect, compassion, and gratitude. Where recognition is lacking in a work setting, social awareness allows nurses to see if a co-worker feels underappreciated or disconnected and offer encouragement or peer recognition. Social-aware nurses close gaps between staff and management to ensure staff concerns are heard by seeing value, affirming feelings, and facilitating workplace transformation. Social awareness enhances patient care through culturally competent, emotionally sensitive, and patient-specific care to make staff and patients feel valued and cared for (Latif, 2020).

Using Social and Emotional Intelligence Power Skills to Achieve Results

Achieving Professional Presence Using Two Power Skills

Self-awareness is key to developing a professional presence as it enables me to recognize my areas of strength, emotions, and areas of development. In a working environment with minimal recognition and appreciation, self-awareness helps me to analyze how it impacts my motivation level and relationship with other staff members. Instead of disengaging or getting frustrated, I would focus on maintaining professionalism, setting personal performance goals, and actively looking for positive feedback (Younas et al., 2020). By analyzing my emotional response, I ensure that I project confidence, reliability, and a solution-oriented attitude that increases my credibility as a leader.

Interpersonal communication is also essential to professional presence because it enables me to communicate respectfully, effectively, and assertively with colleagues, leaders, and patients. If I faced a lack of appreciation in the workplace, I would engage in clear, open, and constructive dialogue to voice my concern about employee recognition programs (Mahvar et al., 2020). By listening carefully, providing thoughtful feedback, and remaining calm in dialogue, I would be a respected and professional leader who fosters positive workplace interactions that promote cooperation and engagement.

Achieving Enhanced Mindfulness in Healthcare Using Two Power Skills

Self-regulation is essential to maintain composure, emotional control, and resilience in stressful healthcare settings. In a setting where employees do not feel valued, frustration and stress negatively affect patient care. As a nurse leader, I would self-regulate using deep breathing, time management, and realistic expectation-setting to prevent issues in the workplace from spilling over into my practice and leadership responsibilities. As a calm, patient, and emotionally regulated professional, I can sustain patient and peer interactions that are attentive and deliberate and not emotionally reactive (Menefee et al., 2022).

Social awareness enhances mindfulness by enabling me to notice and respond to colleagues’ and patients’ emotions, issues, and stress levels. In a healthcare organization with high burnout and job dissatisfaction, social awareness enables me to notice if a colleague is experiencing a lack of appreciation or a patient requires additional emotional care (Hellín Gil et al., 2022). Through being sensitive to such aspects, I can provide peer support, voice my concerns to bring about workplace modifications, and continue patient encounters as empathetic to their emotional states.

Achieving a Positive Social Presence Using Two Power Skills

My executive function allows me to create a strong social presence by planning and implementing initiatives that generate participation and teamwork. In a low-recognition work environment, I would implement initiatives to develop peer-to-peer recognition programs, staff recognition events, and team-building programs (Zhenjing et al., 2022). By proactively working to reduce workplace dissatisfaction through formalized effective solutions, I would create a culture in which staff feel valued and committed to their teams.

Interpersonal communication also increases social presence through inclusiveness, teamwork, and belongingness. As a leader in nursing, I would take care to have positive, supportive, and affirming interactions with other staff members. When staff feel unnoticed or undervalued, positive words of affirmation, active listening, and recognition by the team can create a culture of respect and teamwork. Through clear and positive communication, I would create an environment where nurses feel safe, valued, and motivated to work together (Noviyanti et al., 2021).

Achieving a Culture of Joy Using Two Power Skills

Self-awareness is essential in curbing negativity and incivility in the workplace because it helps me identify my attitudes and behaviors that influence team morale. As a senior-level professional nurse, I would ensure that I lead by example with positive interactions, maintain a positive and respectful attitude, and foster a culture of encouragement (Younas et al., 2020). Suppose I see frustration or disengagement in me due to a lack of recognition. In that case, I channel that energy to positive action like recommending staff well-being initiatives or mentoring colleagues who feel equally underappreciated.

Social awareness is vital to building a positive and harmonious workplace because it lets me see employees’ needs, issues, and emotional states. In curbing incivility, I actively listen to employees’ concerns, respect their opinions, and implement formal initiatives to boost recognition and cooperation. For example, I would implement a culture-building program whereby staff members appreciate and value one another through a formal recognition program. I would eliminate workplace negativity and build a culture of appreciation and mutual aid by making all employees feel valued and respected.

Implementing Strategies from the IHI Framework for Improving Joy in Work

Step 1: What Matters to Staff

To increase workplace joy, it is essential to start with understanding what is important to employees at work. As a nurse leader, I would have regular staff surveys and listening sessions to gather feedback on workplace satisfaction, issues, and areas of opportunity. The surveys would have straightforward questions on how often employees feel valued if they feel valued by leaders and peers, and what recognition would mean the most.

A good way to accomplish this is through staff rounding with leaders, top executives, and nurse managers, who round up frontline staff every month. Formal conversations allow employees to share concerns, discuss successes, and make suggestions regarding workplace morale (Murray, 2024). Staff rounding assures that leaders actively listen to and respond to employees’ concerns, creating a culture where staff feel heard, valued, and respected.

Step 2: Unique Impediments to Joy

Lack of recognition and appreciation is one of the most significant barriers to workplace contentment in most healthcare settings, and it can lead to low morale, diminished teamwork, and staff dissatisfaction. In addressing this effectively, I would implement anonymous feedback mechanisms such as online suggestion boxes and pulse surveys to determine what specific issues around recognition being awarded exist, what areas do not have it, and what employees feel is missing (Huebner & Zacher, 2021).

To tackle this issue, I would establish an Employee Recognition Task Force composed of frontline employees, nurse managers, and senior leaders. The task force would examine survey findings and design tailored recognition initiatives such as peer-to-peer recognition, leader recognition awards, and unit-level recognition events (Jo & Shin, 2025). Involving employees in co-designing solutions will make recognition initiatives truly reflect real workforce interests and needs to generate more engagement and satisfaction.

Step 3: Systems Approach with Shared Responsibility

A culture of recognition and joy requires shared responsibility at all organizational levels. It cannot be entrusted to leaders alone. It must be integrated into the day-to-day workflow, team interactions, and unit culture. As a nurse leader, I would create formal recognition programs that engage participation at all staff levels to make recognition a continuous and collective effort (Alahiane et al., 2023).

To create shared responsibility, I would institute a “Recognition in Action” program with employees nominating their colleagues for outstanding work through an online platform or recognition board. Every month, leaders formally acknowledge employees’ and peers’ recognition through shout-outs and small incentives such as gift cards, extra break time, or professional training. The program fosters a culture in which everyone is helping to recognize and support each other to make recognition consistent and embedded in the company culture.

Step 4: Improvement Science to Test Approaches

To make recognition programs effective, I would institute improvement science techniques such as the Plan-Do-Study-Act (PDSA) cycle to measure their impact and adjust accordingly. This will make recognition programs data-driven, monitored frequently, and adjusted based on employee feedback. Recognitions can be piloted through piloting a Real-Time Recognition System wherein staff and leaders can send instant recognition messages through an in-house digital platform (Kalischko & Riedl, 2021).

The system would allow nurses to receive instant positive feedback from their peers and leaders, thus building a culture of appreciation in daily interactions. Three months after piloting, I would survey and conduct focus groups to measure employee engagement levels, morale increases, and participation levels. If successful, the program would be scaled up to the organization.

References

Alahiane, L., Zaam, Y., Abouqal, R., & Belayachi, J. (2023). Factors associated with recognition among nurses and the impact of recognition at work on health-related quality of life, job satisfaction and psychological health: A single-centre, cross-sectional study in Morocco. National Library of Medicine, 13(5), e051933–e051933. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10193074/

Colautti, L., Antonietti, A., & Iannello, P. (2022). Executive functions in decision making under ambiguity and risk in healthy adults: A scoping review adopting the hot and cold executive functions perspective. Brain Sciences, 12(10), 1335. https://doi.org/10.3390/brainsci12101335

Ernstmeyer, K., & Christman, E. (2022). Stress, coping, and crisis intervention. In www.ncbi.nlm.nih.gov. Chippewa Valley Technical College. https://www.ncbi.nlm.nih.gov/books/NBK590037/

Hellín Gil, M. F., Ruiz Hernández, J. A., Ibáñez-López, F. J., Seva Llor, A. M., Roldán Valcárcel, M. D., Mikla, M., & López Montesinos, M. J. (2022). Relationship between job satisfaction and workload of nurses in adult inpatient units. International Journal of Environmental Research and Public Health, 19(18), 11701. https://doi.org/10.3390/ijerph191811701

Huebner, L.-A., & Zacher, H. (2021). Following up on employee surveys: A conceptual framework and systematic review. Frontiers in Psychology, 12(12). Frontiersin. https://pmc.ncbi.nlm.nih.gov/articles/PMC8696015/

Jo, H., & Shin, D. (2025). The impact of recognition, fairness, and leadership on employee outcomes: A large-scale multi-group analysis. PLOS ONE, 20(1), e0312951. https://doi.org/10.1371/journal.pone.0312951

Latif, A. (2020). The importance of understanding social and cultural norms in delivering quality health care—A personal experience commentary. Tropical Medicine and Infectious Disease, 5(1), 22. https://doi.org/10.3390/tropicalmed5010022

Mahvar, T., Mohammadi, N., Seyedfatemi, N., & Vedadhir, A. (2020). Interpersonal communication among critical care nurses: An ethnographic study. Journal of Caring Sciences, 9(1), 57–64. https://doi.org/10.34172/jcs.2020.009

Menefee, D. S., Ledoux, T., & Johnston, C. A. (2022). The importance of emotional regulation in mental health. American Journal of Lifestyle Medicine, 16(1), 28–31. https://doi.org/10.1177/15598276211049771

Murray, J. (2024). Leader rounding for high reliability and improved patient safety. Federal Practitioner, 41(1). https://doi.org/10.12788/fp.0444

Noviyanti, L. W., Ahsan, A., & Sudartya, T. S. (2021). Exploring the relationship between nurses’ communication satisfaction and patient safety culture. Journal of Public Health Research, 10(2), 2225. National Library of Medicine. https://doi.org/10.4081/jphr.2021.2225

Younas, A., Rasheed, S. P., Sundus, A., & Inayat, S. (2020). Nurses’ perspectives of self‐awareness in nursing practice: A descriptive qualitative study. Nursing & Health Sciences, 22(2), 398–405. https://doi.org/10.1111/nhs.12671

Zhenjing, G., Chupradit, S., Ku, K. Y., Nassani, A. A., & Haffar, M. (2022). Impact of employees’ workplace environment on employees’ performance: A multi-mediation model. Frontiers in Public Health, 10(890400). NCBI. https://doi.org/10.3389/fpubh.2022.890400

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Question

Task 1: Establishing Professional Presence to Promote a Healthy Work Environment

Professional Presence and Influence — D024

PRFA — AIM2

PreparationTask OverviewSubmissionsEvaluation Report

Competencies

7062.1.1 : Demonstrate Professional Presence

The learner promotes a healthy work environment by demonstrating a professional presence that includes self-awareness characteristics.

7062.1.2 : Develop Mindfulness

The learner develops solutions and strategies that build positive relationships and promote mindfulness in the workplace.

7062.1.3 : Recommend Caring Communication Strategies

The learner recommends social communication strategies and technologies to promote a sense of caring and belonging.

7062.1.4 : Promote Joy in the Workplace

The learner applies the principles of improvement science to solve the problem of hostility in the workplace and initiate organizational change designed to promote health and joy in the workplace.

7062.1.5 : Produce Academic Writing

The learner implements the principles of academic writing to produce clear, concise, and evidence-based written communications.

Introduction

In this assessment, you will demonstrate competence in developing professional presence, promoting mindfulness in healthcare, establishing a social presence, and building a culture of workplace joy in your professional practice. These concepts are at the forefront of the healthcare movement and are recognized as essential to all disciplines of care, including nursing.

First, you will complete a mind map and a force field analysis to develop strategies designed to promote joy in the workplace. Then, you will review the social and emotional intelligence power skills—self-awareness, self-management, interpersonal communication, executive function, and social awareness. You will discuss how these power skills can be used to handle difficult workplace situations and implement joy in the workplace. You should reflect on how you can apply each power skill to address conflict and incivility in creating a culture of joy in work.

Finally, you will use your review and self-reflection of the social and emotional intelligence power skills to write a thoughtful reflection paper. The body of this paper should include what you learned from your reflection, mind map, and force field analysis.

Requirements

Your submission must be your original work. No more than a combined total of 30% of the submission and no more than a 10% match to any one individual source can be directly quoted or closely paraphrased from sources, even if cited correctly. The similarity report that is provided when you submit your task can be used as a guide.

You must use the rubric to direct the creation of your submission because it provides detailed criteria that will be used to evaluate your work. Each requirement below may be evaluated by more than one rubric aspect. The rubric aspect titles may contain hyperlinks to relevant portions of the course.

Tasks may not be submitted as cloud links, such as links to Google Docs, Google Slides, OneDrive, etc., unless specified in the task requirements. All other submissions must be file types that are uploaded and submitted as attachments (e.g., .docx, .pdf, .ppt).

Note: This task should be uploaded as a separate attachment or attachments and should not be included in the e-portfolio or submitted as a link.

  1. Create a computer-generated mind map that identifies a main idea that contributes to or impedes joy in work and includes the following factors:

Note: This assessment requires you to submit an original computer-generated diagram. You may use the software program of your choice. Save and submit your mind map as a PDF or Word document (i.e., DOC or DOCX). Using another file type may cause the file to be too large to submit.

Note: A “main idea” could be a concept, a strategy, or an idea.

Establishing a Professional Presence to Promote a Healthy Work Environment

Establishing a Professional Presence to Promote a Healthy Work Environment

  1. Using the attached “Force Field Analysis Template,” complete a force field analysis that includes the following components:

Note: This assessment requires you to complete the force field analysis using the “Force Field Analysis Template” in the Supporting Documents section. Save and submit your force field analysis as a PDF or Word document (i.e., DOC or DOCX). Using another file type may cause the file to be too large to submit.

  1. Write a reflection paper (suggested length of 4-6 pages)discussing how to use social and emotional intelligence power skills to handle difficult workplace situations and implement joy in the workplace by doing the following:
  2.  Describe, using scholarly sources, how advanced professional nurses can manage difficult workplace situations by using eachof the following social and emotional intelligence power skills:
  1.  Describe how you, as an advanced professional nurse, would use twoof the social and emotional intelligence power skills in the workplace to achieve eachof the following results:
  1.  Discuss how you, as an advanced professional nurse leader, would implement the foursteps from the “IHI Framework for Improving Joy in Work” in the workplace, including onestrategy for each of the four steps.

Note: Refer to the IHI Framework for Improving Joy in Work, pages 8-15 in the Supporting Documents.

  1.  Include three or more scholarly sources in your reflection paper.
  2.  Acknowledge sources, using in-text citations and references, for content that is quoted, paraphrased, or summarized.
  3.  Demonstrate professional communication in the content and presentation of your submission.

File Restrictions

File name may contain only letters, numbers, spaces, and these symbols: ! – _ . * ‘ ( )
File size limit: 200 MB
File types allowed: doc, docx, rtf, xls, xlsx, ppt, pptx, odt, pdf, csv, txt, qt, mov, mpg, avi, mp3, wav, mp4, wma, flv, asf, mpeg, wmv, m4v, svg, tif, tiff, jpeg, jpg, gif, png, zip, rar, tar, 7z

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