Drafted ATS Resumé and Cover Letter
ATS Resumé
Name of the Employer or Organization: Dillons Company
Job Title: Customer Service Manager
Primary Duties and Responsibilities:
- Supervising all front-end staff to ensure that customers get the best customer service.
- Maintain accountability for all the assets and money debited, deposited, and collected in the store.
- To train customer service staff in the use of front-end equipment, basic front-end operations, accounting functions, customer service counter operations, store reports, Dillon policies and procedures, and checker and courtesy clerk duties.
- To make recommendations about firing, hiring, demoting, disciplining, evaluating, and transferring department personnel.
Educational Requirements: None
Skills Needed:
- Communication skills.
- Retail management skills.
- Leadership skills.
- Customer service skills.
Values of the Employer or Organization:
- Creativity
- Courage
- Reliability
- Inclusiveness
ATS Resumé Draft
CURRENT CONTACT INFORMATION
Telephone:
Email:
JOB OBJECTIVE/SUMMARY
I will provide the best customer service management services and create a friendly work environment to increase employee productivity. I will use my communication and interpersonal skills to create a good relationship with employees to better understand their needs by maintaining constant communication and soliciting feedback on important matters that affect them within the organization.
EDUCATIONAL HISTORY
Government College, Nigeria September 2013 to August 2017
Bachelor of Business Management
Cumulative GPA of 4.
Mid-Michigan College, Michigan January 2018 to December 2018
Certificate in Nursing Assistant
Cumulative GPA of 3.4
Post University, Connecticut Present
Bachelor of Science, Human Resource Management
EXPERIENCE
Barnabas Professional School, Michigan 2007 to 2014
Operating Manager
- List of Responsibilities
- Managing the scheduling of school activities and events, including cleaning, field trips, and special events
- Ensuring that supplies needed in the school are acquired at the right time
- Maintaining the records of the inventory of all supplies received by the school
- Ensuring all suppliers are paid on time and that they deliver the right supplies within the required time
- Ensuring the school’s safety plan is updated and all safety equipment, including fire extinguishers, is functional
Michigan House Senior Living, Michigan 2014 to date
Nursing Assistant
- List of responsibilities
- Providing mental healthcare to older adults in the facility
- Gathering medical supplies
- Feeding older adults and walking them around the facility
- Answering patient calls
- Checking patients’ vital signs such as temperature, heart rate, and blood pressure
- Setting up medical equipment
- Monitoring changes in a patient’s behavior or condition
Michigan Psychological Care, Michigan 2020 to 2022
Youth Counsellor
- List of responsibilities
- Creating treatment programs for young people with mental problems
- Crisis intervention for families living with young people with mental problems
- Writing mental evaluations and progress reports
- Mediating conflicts between young people and their families
- Counselling young people undergoing mental issues
- Prescribing medication for youth with serious mental health issues
SPECIAL SKILLS
- Empathy
- Interpersonal skills
- Active listening
- Problem-solving skills
- Adaptability
- Proficiency in using front-end customer service equipment
AWARDS AND ACHIEVEMENTS
Nursing Assistant Certificate
Providing Department: The Bureau of Community and Health Systems
Cover Letter Draft
Dear Sir/Madam,
I am writing to apply for the customer service manager position posted on SimplyHired.com. I believe I am qualified for the position based on my experience working as a service provider and working in a team with other service providers.
My experience working as an operations manager from 2007 to 2014 equipped me with expertise in supervising staff, effectively communicating with my coworkers, maintaining a well-organized and clean work environment, adhering to company policies and procedures, following through with the implementation of the programs within the company and explaining the organization’s standards and expectations to all employees. Working as an operations manager also equipped me with good communication, teamwork, and conflict management skills.
My experience working as a nursing assistant has equipped me with knowledge and expertise in creating rapport with clients and other employees to improve organizational performance. Working as a nursing assistant also enabled me to develop empathy and interpersonal skills that I can leverage to provide the best customer service management in your organization. I also learned to quickly adapt to the changes in the working environment and new roles and responsibilities.
I look forward to joining your workforce and using my knowledge, skills, competencies, and expertise to meet your organization’s goals. I look forward to hearing from you and establishing a long-term work relationship.
You can contact me through my email or telephone for any additional information needed. Thank you for your time and consideration.
Sincerely,
Augusta Sherrod
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Question 
In this activity, you will draft an ATS (applicant tracking system) resumé and a cover letter for the position of your choice. Be sure to gather information about the company and position to tailor your resumé appropriately. You can use one of the positions researched in Unit 2.
Drafted ATS Resumé and Cover Letter
*As part of your final project, you will submit the final versions of your job-specific cover letter and ATS resumé in Unit 8, along with your new and improved elevator pitch.
Instructions:
Share the following information for the position you will use in your final portfolio:
- Name of the employer or organization
- Job title
- Primary duties and responsibilities
- Educational requirements
- Skills needed
- Values of the employer or organization
ATS Resumé Draft – Begin drafting your information and experience based on the position. Include the following information:
- Your current contact information
- Job objective/summary
- Educational history
- Experience: Employment, volunteer experience, and extracurricular experience, if applicable
- Special skills: Occupation-specific and transferable skills that relate to the position
- Awards and achievements
Cover Letter Draft: Begin drafting your ideas and include a few key points for each criterion below:
The format of your cover letter should involve three basic parts:
- The Introduction: The introductory paragraph states the position you are applying for, how you heard about it, and why you are interested in the position. If someone referred you for the position, mention their name. The goal is to hook the employer and motivate them to want to review your resumé and invite you for an interview!
- The Body: Paragraphs 2–3 give actual examples of your success in areas that support what the employer is looking for in the position. This is where you link your skills and abilities with the job.
- The Closing: The final paragraph shows enthusiasm for working for the Request an interview to further discuss the position and state that you will call within a week to follow up. Thank the employer for their time and consideration. The body of the cover letter is the most important part. To help you craft a strong body, it is important to match your qualifications with those the employer is looking for. To help you do this, you will need to study the job description in great detail. Extract the main functions, tasks, and desired qualifications from the job description and give examples from your past work experience to illustrate how you are a good fit.