Developing Managerial Competencies- Apple Inc.

Developing Managerial Competencies- Apple Inc.

Competence is defined as the attributes, skills, and behaviors that affect successful performance in a specific position. These aspects are critical for all members of an organization, regardless of their position or rank. Managerial competencies refer to the skills, attributes, and behaviors that are important for management-level staff to successfully carry out their roles. It is critical to define the various competencies as they inform the employees about the skills and behaviors that are important to perform their roles successfully. These definitions prepare the staff for future challenges in their various roles (Khoshouei, Oreyzi, & Noori, 2013). They also reinforce the desired organizational culture. Organizations can use the manual to clarify expectations, identify developmental needs for the future, carry out focused recruitment exercises, and plan development. This manual will highlight the core managerial competencies and their definitions as required by Apple Inc.

Core Managerial Competencies at Apple Inc.

Global Business Vision

This is defined as the ability to identify and utilize opportunities that present during adversities. One should have the intuition to anticipate and take action decisively whenever threats from the external environment manifest.

Managers should also be able to communicate Apple Inc.’s goals to other employees efficiently.

Communication should be enhanced by linking the goals to the strategies.

The manager’s enthusiasm about future possibilities should be communicable enough to create a compelling direction that Apple Inc. should take.

Cross-functional Orientation

The ability to realize that the decisions and actions they choose can affect all departments or business units of Apple Inc.(Johnson, Li, & Phan, 2012).

Managers should realize that communication with other departmental leaders and information sharing is critical for meeting the main goal.

Resource Management

Managers should be capable of efficiently and responsibly managing the available resources.

Responsible allocation of the resources is critical to effective management and subsequent achievement of Apple Inc.’s goals.

They should prioritize critical projects when allocating resources.

Customer Orientation

The ability to understand and respond to Apple Inc.’s clients’ needs and issues for the purpose of establishing a strong relationship that increases the customers’ access to long-term benefits(Khan, Alam, & Alam, 2015).

Managers should identify the needs of clients and provide appropriate solutions.

They should ensure that clients are updated on the progress as well as the challenges of a project.

They should meet the set timelines for the delivery of services or product development.

Networking

Managers should be able to create, develop, and strengthen a reasonably wide network of connections with key individuals both within Apple Inc. and within the technology sector.

Managers should give credit to employees and colleagues properly to build trust, which is a critical element in networking.

The work environment should promote open communication that is not suppressed by fear or the presence of managers.

All managers should accord the appropriate confidentiality to information that is sensitive.

Communication and Negotiation

Managers at Apple Inc. should be able to listen to ideas and transmit these efficiently through informal and formal procedures.

The ability to make the ideas clear through explanations is important to avoid misunderstanding.

They should ensure that their communication techniques match the audience.

As part of communication, the managers are expected to seek feedback from colleagues and clients. This information should be utilized to implement improvements in the company. Such information should also be used during the decision-making process, ensuring the inclusion of all employees.

Sharing information with other employees is critical in ensuring that all people remain informed.

Apple Inc.’s managers should be capable of participating in negotiations, discussions, dialogues, and debates that lead to beneficial agreements and concessions.

Persuasion is critical in ensuring that both parties are not only convinced but also satisfied with the main decision(Khoshouei, Oreyzi, & Noori, 2013).

Delegation

All managers are expected to delegate different responsibilities to the subordinate employees. The delegated roles should match the individuals or team’s knowledge, skills, and abilities.

In case these required skills are absent, the manager should organize relevant training to ensure that the delegates can efficiently carry out their roles.

During the delegation process, managers should involve the relevant team or individuals in the goal-setting process, set clear expectations, be available for questions and clarifications, and follow up on progress.

Team members should be encouraged to set challenging objectives.

The delegation process should also empower the teams to make decisions regarding their areas of expertise.

All team members and individuals should be held accountable for their results in the delegated roles.

Achievements should be rewarded and recognized for motivation and appreciation of team members.

All members of a team should be involved when making decisions that could affect them(Khoshouei, Oreyzi, & Noori, 2013).

Teamwork

Managers should create an environment that enables collaboration within their business units. Collaboration is a critical aspect of Apple’s success over the decades. Thus, mutual trust should be cultivated alongside a commitment from each individual. Communication is critical to successful teamwork and the achievement of common goals.

Managers should genuinely involve others through soliciting their input and ideas as well as expertise. They should always be willing to learn from others.

The agendas of the team should come before personal goals.

The managers should communicate the company’s goals to the employees frequently and deliberately for familiarity. Instilling confidence in each team member is important for their ability to carry out their roles efficiently.

Managers should follow through with the final decisions even when they do not agree.

Credit should be accorded to the team for joint accomplishments. Similarly, the team should be encouraged to take up responsibility for their failures or shortcomings(Khoshouei, Oreyzi, & Noori, 2013).

Leadership

Managers should act as role models to their subordinate employees.

They should empower the employees to turn the vision into goals and actual results.

They should spearhead the process of creating strategies to achieve the various objectives.

They should display the courage to undertake unpopular activities and stand by the less popular ideas.

Managers should not settle for the status quo. Instead, they should drive change and enhancements within the organization.

Should proactively settle conflicts and find solutions to problems amicably.

They should be able to establish and retain relationships with varied groups of people within the organization. This should promote their understanding of employees’ needs as well as clients'(Khoshouei, Oreyzi, & Noori, 2013).

Integrity

Apple Inc.’s managers are expected to demonstrate credibility, honesty, and equity in all their undertakings on behalf of the company.

They should demonstrate Apple’s values in all activities and behaviors. No activities that the managers participate in should be motivated by personal gain.

External pressure that does not prioritize the clients’ interests should not guide the managers’ decision-making process.

Managers should responsibly use their power and desist from abusing authority over subordinate employees.

The managers should stand by Apple’s interests even when they are unpopular.

Addressing unethical behaviors should be done promptly.

Transparency should be all managers’ priority to build trust and encourage other employees to uphold dignity(Khoshouei, Oreyzi, & Noori, 2013).

Proactivity

Apple’s managers should uphold innovation, creativity, optimism, and initiative in all their roles.

The company thrives on the utilization of progressive technology that improves the lives of its clients.

Thus, it is important that the managers spearhead innovation and creativity through solutions and ideas on product development or improvement.

Managers should be enthusiastic about improving current services and products

They should be able to persuade others to consider new ideas.

They should be able to take calculated risks and embrace the uncommon.

They should embrace new ideas and procedures from other team members to promote creativity and innovation.

Should not be restricted to the traditional approaches and procedures(Khoshouei, Oreyzi, & Noori, 2013).

Technological Awareness

Apple Inc. thrives on the utilization of technological advancements that place it ahead of its competitors. Its ability to anticipate the needs of clients has contributed to the company’s success (Johnson, Li, & Phan, 2012).

Managers should be conversant with recent technological advancements.

They should understand the application of new technology and its limitations as well.

They should proactively seek to apply the new technology to daily work procedures that require such enhancements.

They should demonstrate a desire to learn new technologies.

Commitment to Ongoing Learning

The technology industry requires experts to remain abreast with current advancements. This implies that they have to learn continuously (Khan, Alam, & Alam, 2015).

All managers should remain aware of upcoming developments in their areas of expertise

They should seek out opportunities for personal development professionally and otherwise.

They should spearhead training programs for their business units.

They should always display a desire to learn from other people regardless of their ranks.

Seeking feedback is critical to the learning process for all employees at Apple Inc.

Building Trust

They should create an environment that promotes open communication among all employees.

They should ensure that the non-retaliation policy is observed to encourage whistleblowers and other employees to provide critical information in good time.

Their management should be predictable and deliberate.

Managers should uphold transparency.

They should place confidence in clients, subordinate staff, and other colleagues.

They should give credit where and when it is due.

They should fulfill promises.

They should act upon, push, or implement departmental or team decisions.

They should treat confidential information respectfully(Khoshouei, Oreyzi, & Noori, 2013).

Decision-making

Managers should be able to identify the real issues in complex situations promptly.

They should habitually gather sufficient data before making any decision.

They should carry out a cost-benefit analysis before they make a decision.

They should assess a decision’s potential impact on the company before settling for it.

They should recommend appropriate action plans for all information at their disposal.

They should compare facts to assumptions.

They should identify actions that are likely to provide the satisfaction of the underlying needs.

They should be able to make difficult decisions when the need arises.

They should involve the relevant parties in the process of decision-making to gain further input from others(Khoshouei, Oreyzi, & Noori, 2013).

Performance Management

Managers should delegate the right responsibilities to the right people.

They should hold the delegates accountable for their results.

They should empower delegates to make decisions related to the tasks.

They should ensure that all staff members understand the tasks, responsibilities, roles, and reporting lines.

They should allocate sufficient time and resources for task completion.

They should always match the task to the expertise.

They should follow up on deadlines and progress.

They should follow up on deadlines and progress.

Managers should discuss employees’ performance regularly and provide the necessary feedback for improvement.

They should encourage employees to set goals that they intend to achieve for full commitment.

They should support innovation and creativity among employees.

They should provide career development opportunities

They should appraise employees’ performance in a fair manner(Khan, Alam, & Alam, 2015).

References

Johnson, K., Li, Y., & Phan, H. (2012). The Innovative Success That is Apple, Inc.

Khan, U. A., Alam, M. N., & Alam, S. (2015). A Critical Analysis Of Internal And External Environment Of Apple Inc. International Journal of Economics, Commerce and Management, 3(6), 955-967.

Khoshouei, M. S., Oreyzi, H. R., & Noori, A. (2013). The Eight Managerial Competencies: Essential Competencies for Twenty-First Century Managers. Iranian Journal of Management Studies (IJMS), 6(2), 131-152.

Podolny, J. M., & Hansen, M. T. (2020). How Apple Is Organized for Innovation. Harvard Business Review. Retrieved from https://hbr.org/2020/11/how-apple-is-organized-for-innovation.

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Term Paper: Imagine you have been hired as a consultant by a corporation in which you are interested (Examples: Apple, Tesla, Amazon, Nikon, etc.)to advise them on creating a manual to 6MGT 3346 Developing Managerial Competencies Developing managerial competence.

You can select any such corporation on which you can easily access information. Create this manual focusing on developing their manager’s ability to solve problems and motivate and empower others. Emphasis will be on the understanding of the managerialstrategies, critical evaluation as well as the ability to clearly create your own strategies that either align with or differentiate from your research on the particular manager/leader. The paper should reveal additional information beyond any that may be covered in the textbook. Your own analysis, summary, and conclusions will increase the value of your paper. The term paper should be at least 1,500 words with at least 3 scholarly references in addition to your eText for a minimum of 4 total references. Please keep in mind that the word count requirements point out the minimum amount of effort that should be put into the paper. Word count isn’t everything because the quality of writing and research matters as well, but it is an indication of the quantity of effort put into the assignment. Note that word count does not include title, abstract, or reference pages. Not following this requirement will significantly impact the grade. Use scholarly peer-reviewed references rather than websites. Scholarly references are generally more credible and make a more persuasive argument. Non-academic websites are not typically recommended for academic writing. While most of the information generally is correct, it is not always reliable because anyone can change the content, bias is often present, and it is not peer-reviewed. For example, it’s best not to use news websites, Wikipedia, investopedia.com, about.com, smallbusiness.chron.com, huffingtonpost.com, ehow.com, forbes.com, cnn.com, online encyclopedias, or similar non-academic websites. Articles on these types of websites are written by reporters or individuals who may or may not be experts in the field and, consequently, may have incorrect or biased information. Instead, it adds much more credibility to use the class eText, other related textbooks, and peer-reviewed articles, i.e. scholars have analyzed and evaluated the content for accuracy, quality, and reliability. Be sure to use the university library to help you find these types of scholarly references. The library has a setting in database searches that allows you to search for peer-reviewed articles only. It is acceptable to use a company website for research, say for example, if you are researching Apple, it’s ok to use www.apple.com to describe its mission, strategy, financials, etc. Use proper in-text references to your sources when quoting directly or indirectly, and an end-of-paper reference list. Papers must be word-processed and conform to the high standards established in Berkeley English composition classes. APA format must be used. Any posting that does not meet the above requirements will have points deducted. Plagiarism is not allowed and will be the basis for failure –see Course Information for more on how to avoid plagiarism. The Term Paper should be well organized and encompass the above subject and content guidelines, and an electronic copy of the project should be submitted via Turnitin.